Tropical Smoothie Cafe

This place just keeps going downhill. The staff is very rarely friendly & with the exception of a few employees, rarely knows what’s on their own menu.
Today I was (not) greeted by a woman still chewing food & continued to chew thru my whole order.
I ordered a Health Nut smoothie. No mango substitute pomegranate. She looked at me like I was crazy. So I repeated the order again. She stared up at the menu & then asked me to repeat again. & I ordered a half Thai Chicken salad. Which I also had to repeat again. She rang me up & I looked at the receipt, she never rang the salad up & she charged me for cranberry in my smoothie.
It took 10 minutes to rectify the situation & finally get a salad. She was completely oblivious & unapologetic for wasting my time.

Tropical smoothies great as a whole, but since this location has come under new management (in late 2014) it’s also gone downhill. The staff that use to work at this location has transfer to other shops (if that tells you anything) and the new staff are slow and rude. I only come into this TSC with I have no other options. Avoid until they get a clue and change business practices.

We waited for almost 30 minutes for 3 smoothies and they were all made wrong. One was so bad my daughter could not even drink it so we returned it. The cashier was rude and nasty. Then the «manager» came out and she was equally rude and nasty. They made it over and it was better, but still not good. This was the worst customer service I have experienced and will never return to this location. We are big fans of Tropical Smoothies, but this is a dirty dump with crappy employees. The owner is obviously disinterested and does not care about his/​her business. Hopefully somebody from corporate will step in and shut this one down before it damages their brand.

Very disappointing smoothies. The menu look so good and I was hoping for fresh ingredients and not artificial sweeteners. The staff seems completely out of it.

Nasty! This location is filthy and the workers do not care that you are even there. We finally left after being ignored by three workers. I’ll never walk in there again. It was disgusting.

Good smoothies but the back kitchen or mixing area was dirty made me second guess buying one

I like Tropical Smoothie but really hate coming here. The girls are rude and constantly mess up the simplest of orders. I’ve been coming here less and less because of this and will no longer continue to bother after having to have a sandwich remade for the dozenth time.

Smoothie was as good as advertised… BUT…walk in an 3 employees hanging out at front counter on their cell phones one sitting on counter… then proceeds to make our smoothies while on his cell phone… disgusting since cell phones have as many or more germs than a toilet… seating area was clean except an advertising bar on the side was very dirty. Management needs a thorough training in this place… totally unacceptable…

I don’t know if they just hired new people but the smoothie maker need better training. 2 out of 3 of the smoothies ordered today had too much ice making it flavorless. All 3 had big chunks of ice in them. In contrast the thai wrap was fabulous props to the sandwich maker!!!

Great sandwiches. Smoothies are very good. Wish they used less ice. New management. Place is clean and staff is friendly.

Probably the best service out of the tropical smoothy stores I’ve been to and it’s very convenient to our gym. The restaurant does have some healthy options but be smart when your ordering and ask for no added sugar.

Smoothies are pretty tasty, although I feel they have a small menu. The staff never pays anyone much attention and just has a very; get in, get out attitude. Seems like the store could be cleaner too. I have never tried their food.

I am a huge fan of tropical smoothie however this location is horrible. The smoothies are inconsistent so I’ve stopped going to this location all together. They are very pricey and I’ve noticed recently that they have started sending out coupons and advertising a lot more… Long story short when I’m in the mood for a smoothie I avoid this location & travel out of my way to other locations…

The short: good food and drinks but slightly overpriced.
The full review: I had the buffalo chicken wrap and mango magic. My first bite of the wrap was a shot of buffalo sauce into my mouth. I think this was the person’s error and she might have wrapped it in a way that a lot of the buffalo sauce ended up concentrated in one corner. Otherwise the wrap was good and it comes with a bag of chips or fruit (in our case, a banana.) I also had a bite of the Jamaican jerk wrap which was wonderful as well. But I think it was $ 7 for the wrap + chips/​fruit! The food wasn’t THAT good.
I’m not sure where everyone is getting their comments on the smoothies but I’ve only been here once and I loved my mango magic. I didn’t think it was heavy at all. It was very light and not overly sweetened. In my party, there were three people and we all had a different drink and the were several people also ordering drinks so I saw her make about 8 drinks. Not a single drink required her to «heave two to three giant scoops of sugar» into the drink. The scoop is much smaller than me creating a scoop with my own hand (yes, singular.) Yes, that may sound excessive, but that’s food service which is why I rarely eat out unless I have to. Imagine how much salt/​sugar they use to flavor things… And then the whole diabetes comment I’m not even going to start with.

I’m a big fan of Tropical Smoothie Café. With that said, this particular one was horrible. Stood waiting for about 10 mins before any of the many girls even spoke to me. My wrap was cold and the dressing was watery. Their soda machine also has something wrong with it because I thought I got Sprite, but it was seltzer. I’m sad this one is so bad, because most others I have been to are great.

One of the selling points for their smoothies is that they use turbinado sugar. They mean that in the most literal sense in that they heave two to three giant scoops of the brown cane sugar into each cup. I’ve never seen so much sugar put into a smoothie. Does Jamba Juice do the same, but with syrup? It was quite unappetizing to see. I got the Acai Berry Boost, but all I could think about was the sugar, sugar, and more sugar. It was too sweet. And that is how I contracted diabetes.

YUM!!! Order a Banhama Sunrise! It’s not on the menu but they can do it… trust me… order it with extra white chocolate! They do it sooooo right here! Ugh… I wish I could get one now!