DIRECTV

The Customer service personnel at Direct TV and by far the wort I have ever have dealings with. False information, rude service staff and not having the availability to communicate the proper method regarding the installation of their service in a 38′ Diesel RV. One more chance and I’m done with them. DON’T WASTE YOUR EFFORTS! They don’t even get one (1) STAR.
After submitting my Unilocal REVIEW, I contacted the Direct TV phone number that was listed on the Unilocal page. I spoke to «DANIEL — Agent # 17 000 462». He was AWESOM!!! Had all the right answers and gave me the contact number to WINEGARD/​DIRECT TV. I spoke with Haeli who also was AWESOM! Everything was figured out, equipment was ordered for our RV and now we wait on the boxes to arrive. More info to come once the product arrives… Stay Tuned!

I switched to Direct TV and Uverse (for dsl and phone) about 8 months ago. It has been a nightmare ride since then, In fact, I just got off the phone after talking to 7 representatives, and going through 3 phone trees (one of which hung up on me) to find that I still have only half resolved my billing problem. And this is not a singular issue; it is an almost monthly ritual. Here are the problems as seen by me, a simple customer.
1– AT&T acquired, or merged with (depending on who you talk to) Direct TV, which is fine. What AT&T did not do was to create a viable method for dealing with customers; which is especially true if you try to combine your ATT Bill with your Direct TV Bill. And worse still if you opt for auto pay.
2– The communications giant can’t communicate. Although, for you and I, ATT and Direct TV are the same company now; to ATT they are completely separate and under no conditions should talk to each other… or even share the same information. If you have a Direct TV billing question, well sorry, you will need to speak with ATT Billing; Direct TV can’t access that information. If the billing error is the result of programming, oops, you will need to contact Direct TV about that; and round and round and round you go; through an endless parade of phone trees and representatives.
3– Billing increases forever. About 4 months ago I changed my programming to lower my bill to a more acceptable $ 160. The next month my bill was around that amount. The following month it went to over $ 180. then $ 193, I cancelled more services and found this month’s bill had actually risen to over $ 207. This was the reason behind today’s horrid little phone fest with ATT and Direct TV.
I was stupid enough to agree to a 2 year contract (1 year for Uverse). I now understand its purpose. Without it, I would have discarded this service today. But the contract carries what I call a punishment fee for unused months. A fee for choosing to remove poor service… call it a fine. Next month will probably be a different story as I finally decide to eat my losses, pay them their «penalty» and move on to a non-​contract alternative.
I won’t even go into the mass of wires needed for their «wireless» system, or the week it took to iron out the technical problems. I won’t even tell you about the dropped signals or slow buffering when you try to stream some movies. No, there are a lot of little surprises you can discover for yourself should you decide to go this route.
Listen, I have a Master’s Degree in Communications. I have helped International Companies train and streamline their internal and customer communications not just nationally, but across entire cultures. AT&T has the solution, which is fairly simple, but refuses to initiate it. Probably because it would cost. Besides, I’m guessing they figure the problem can be mitigated with a ton of advertising; and it can… for a while.

They have invented a new level of punishment between purgatory and hell. It’s called CABLE TV CUSTOMER SERVICE.