Jasmine L Ramos, MD

I’ve never been here when the wait wasn’t at least an hour. Even if it’s just for shots. The dr is kind but this office runs horribly. 30 minute appointments shouldn’t eat up 2 hrs of my day.

Darleen at Dr. Ramos’ office is rude. Dr. does not have hospital privleges at any of the local 3 hospitals. Asked to book a newborn appointment for a planned C-​section, my husband is a CPA and it’s tax season, and the girl refused… to make an appointment. We are a week out from delivery. I’ve used the doctor for a year for my other 2 daughters but, when my 2 year old had fevers over 105 doctor couldn’t admit us to the hospital or attend to us in the hospital. This is the last straw…

We like Dr. Ramos & this is why we have continued to go back. However, EVERY single time we book an appointment we are not called back from the waiting room to the examination room for at LEAST an hour. This office really needs to work on customer satisfaction. The girls working the front desk aren’t friendly & look like they hate their jobs. We have been 3 times & it’s like this every single time.
Once in the examination room you will not see Dr. Ramos for at least another 15 – 30 mins. I find this delay highly frustrating & unprofessional.
Today was my daughter’s 4 month checkup. My wife confirmed on the phone earlier in the week that all was good with our insurance. We assumed it was as this was our 3^rd trip & the same insurance has been used every visit. My wife checks in at 8:55 for our 9:00am appointment. Around 9:15, we hear another family ask when they will be seen as their appointment was at 8:30 & had been waiting for 45 minutes. I think to myself «this is how this place is, slooooowwww.» At 9:45, the front desk employee calls my wife over to the window & says they cannot see us bc the name of the Primary care Physician isn’t listed as Dr. Ramos on our card. WE SAT FOR 45 MINUTES WAITING FOR OUR APPOINTMENT AFTER THEY HAD VERIFIED EVERYTHING WAS ALL GOOD. My wife asked if there was someone she could call. The woman said no & it would take 2 days for the insurance policy issue to be updated. They would not see us.
I am giving a 2 star review bc we do like Dr. Ramos very much. I would’ve given a 1 star for the poor customer service alone, but that wouldn’t be fair.

As a new father of twins and as someone whom works in the healthcare industry, I have high expectations for our healthcare providers. Our family has been very pleased with Dr Ramos and her staff.
Dr Ramos is caring and thurough and offers clear recomendations for the health and care of our children. The staff are responsive and when we’ve called with concerns they are quick to respond and address our needs, even if that means just calming our nerves.
In deciding on a pediatrician we did read reviews that mentioned the possible delays some people experienced at this clinic. As a precaution, we always book the first appointment in the morning and have the paperwork completed prior to arriving and or we arrrive early to complete it. We have yet to not be seen on time so our experience has been great! Just like in any practice, often times the reason providers run behind is because patients run behind. Also, knowing that Dr Ramos will not rush our appointment so as to meet strict goals for her schedule is somthing we appreicate.
We would recomend Dr Ramos for other parents and their children. Thank you