Palm Desert Collision Clinic

Was in an accident, insurance compay suggested them. Took Palm Desert Collision Clinic (PDCC) 3 weeks to repair my bumper. I was supposed to pick up my car at 4:30pm, but it wasnt ready. At 5:30pm someone came out and said i needed a new battery and mine would no longer function. They did offer to buy and install my new battery for free which was nice, but they called Napa and asked for the wrong battery, then had to call a second time and finally my car was ready, with a new battery at 6:15pm that day. I then take the 6.4 mile drive home only to stop at an intersection where my car turns off. After 2 police cars, an hour and 15 minutes and a tow truck later I get my car home. The tow truck guy proceeds to check under my hood once i am safely home and finds that the battery (the one they just installed) was not screwed in with even one of the nuts or bolts and was improperly installed. The tow truck guy then gets out cleaning supplies, brushes and tools and reinstalls my battery; the car works fine after that. In addition, i go to put gorceries in my trunk a few days later just to find the casing that covers my spare tire and includes all my tools is missing/​stolen! I have to call PDCC to find my casing, and i have to drive back down to the shop to get back what is rightfully mine! I would STRONGLY urge you NOT to use this collision clinic!!!

They incorrectly diagnosed my RV and tried to charge me $ 3000 to repair it. After getting a second opinion, I found out that it was a simple fix and would only cost $ 100. It works perfect now.

They take 3x the standard body shop time to do repairs. Extremely poor communication skills… Phone calls are not returned. My car needed a new rear bumper and it took 21 days. My insurance company recommended them … They have not received my letter of disappointment.