Palm Desert Urgent Care

I live in LA but was on a trip in Palm Springs and went to this urgent care for a cold that wouldn’t go away in July. My co-​pay is $ 50 but they insisted I pay more (130-​some). I was really sick, so figured I would just pay then and get reimbursed later. Well, 4 months later, I have followed up with the office over 100 times to get reimbursed for $ 80-​some bucks. I am finally having Blue Cross file a claim against the office in order to get my money back. I was given different dates as to when the check was supposedly mailed each time I called. Shockingly enough, the check never arrived.
When Blue Cross called on my behalf last week, I agreed to give the office (urgent care) 1 more week to get it squared away. I was supposed to receive a call today with the update, but never heard. I called and was told they were working on it and had decided to just credit my card versus sending a check. However, this needed the doctor’s approval (gahhh!) so I was promised a phone call back before 6:30. It is now 7:30 — the office is closed — and I never got a phone call. I even called a second time today at 5p to make sure I would still receive the call before end of day. I was assured I would before 6:30.
Bottom line — Gabby is an incompetent office manager who conveniently also heads up the billing dept. The amount of time and effort I’ve had to spend just to get reimbursed for their mistake is absolutely insane. And I still haven’t been paid!
There are lots of urgent cares in Palm Springs — — trust me, go somewhere else!

I was referred to this Urgent Care by Tricare (military). First of all, it’s not at this location anymore; its on Fred Waring (sign still says «moving soon»). The Fred Waring location isn’t open either. It looks like a construction zone. No one paid me any mind until I finally asked someone if they had a pen so I could sign in. «We’re not open yet,» she said, but couldn’t tell me when they would be ready. So, back on the phone to get another authorization. Meanwhile, right hand is useless and I’m driving all over the IE.

These people are crooks!!!
So to get started they over charged me on my copay and the only reason I found that out was because my insurance had called me and told me. So I went in to confront the office staff. They told me to come back in a few days and they would have my check ready for me. I came back and the check was still not ready. This went on and on for about a month. It got to the point where I just gave up and got over it. They were extremely rude and this business should be shut down. People should contact the board of health and report this place.
I hope the owner reads these reviews because your staff are a joke!

Dr. Kazi an okay doctor for a quick care. The staff is completely incompetent and rude. Unfortunate for me, they were the only quick care on my insurance plan in the area. I’ve been to this office several times. They tried to bill me 2 different times for bills I had already paid. The last bill they sent me was for almost $ 400, when in fact I only owe $ 59, according to the EOBs from my insurance and my receipts for payment. The amounts they billed were wrong and they did not keep record of the payments I made for each visit. The waits are long. If you have testing the doctor will make you come back for another visit to get results, even though he will tell you they will call. Good luck getting records. If you can go elsewhere, I suggest you do so.

Sadly, I think the previous comments and reviews are true. Due to proximity, I thought we would give it a shot. Waited 2 hours to be called. I got there at open. By 11am, the waiting room was packed… scared to think how long the other ppl waited.
Moral of the story: don’t go here if it’s «urgent» or if you have anything else to do that day

I’ve been waiting for just over an hour now and they’ve only called back two people since I’ve been here. The front desk receptionists literally look like they hate life and hate dealing with exasperated people like myself who have to wait a ridiculous amount of time to be seen, and I don’t blame them.
Very interesting how she was quick to collect my co-​pay half an hour and I’m STILL waiting. Haven’t decided if I’m going to ask for a co-​pay refund and leave, or wait it out since I’m already here and try to be seen.
If you can, def try VIP Urgent Care on Fred Waring. I’d be there right now if my new insurance allowed it. :(

I went to see Dr. Kazi 3 times as there is no urgent care in PS that takes Covered CA. He gave me a 3^rd round of antibiotics after I said I had had 2 and I promptly got thrush. When I went back he argued that thrush from antibiotics is very rare and that he doubted that was the cause. EVERYONE knows that antibiotics can cause thrush. How can he be a doctor? He seems dis-​engaged from his work. His staff was quite angry that I was upset by his not knowing this common medical fact. I sat in the waiting room for 40 minutes before they even called my name off of the list to ask why I was there.

WORST DOCTOR EVER-​DO NOT GO THERE ESPECIALLY IF YOU HAVE CHILDREN!!!
My 3 year old son had to get stitches removed from his accident of slipping at the pool, so you can already imagine what our ER visit was. The dr assured him it wouldn’t hurt, and then while removing the first stitch, he made him bleed. He blamed it on the scissors and got a new pair. We had to hold my son down at this point since he was now scared. Then with the new scissors, he still couldn’t do it! He blamed my son on it and said he couldn’t do it because my son was acting like he was being tortured. He was so impatient, rude unprofessional, I could not believe it. I was at a loss for words. I seriously could not believe he was a doctor. His last name was Kazi or something like that. Not only was my son in hysterics when we left, but I was in tears also. And yes like the other reviews, the place was a dump. I would not even give any stars but you have to. PLEASE DO NOT GO THERE.

Yikes, this place is nasty. Small waiting room with not enough chairs, counter help obviously hating their jobs, it took 2 ½ hours to be seen, dr spent maybe 4 minutes with me max. The said they would call in my prescription in an hour, never came, waited at pharmacy for 30 minutes the next day after calling the urgent care who never sent it. Try somewhere else, this place doesn’t deserve your business.

Worst Customer Service experience in my life, I have called 3 days in a row for a simple refill on my medication, rite aid has faxed them several times with no response, everytime I call my doctor Kazi M. D to check the status of the faxed documents and everytime I got different answers and I felt I was running around an apple tree. Danielle was the main problem in this situation, someone needs to show her customer service skills. Dr Kazi you are great just need some staff help.

I went here for a broken foot, because they advertised state– of– the– art digital xray, etc,
I thought I had seen a doctor, but when I read her signature on my prescription, it was followed by FNP (Family Nurse Practitioner). When I asked about xrays, she told me their xray tech moved to New York. She sent me two miles away for an xray, with instructions to bring back the films. She showed me the fractured metatarsal, said I need a boot and crutches, and a prescription for Naproxen (an NSAID) — when I told her the consulting nurse at my HMO specifically told me to to take ONLY Tylenol, no NSAIDs, she said «well, she ‘s an RN, and I’m not». (This was before I knew she was a nurse practitioner… I had thought she was an MD,)
I had the prescription filled, and then thought to look up drug interactions on the Internet. The prescription she wrote has adverse interactions with two of my meds!
I would never go there again… Worst experience ever. I hate to think what might have happened if I had actually taken the prescription. And I had given her a list of my medications!