Stat Urgent Care

To whom it may concern & international students
I hope this email finds you well. I am contacting you regarding a personal matter that I had with one of the staff members of STAT Urgent Care in Palm Desert. On the 24^th of October I went to the STAT Urgent Care that was recommended by a COD Nurse, I met with Dr. Robert G. Czako when I entered the hospital, frankly he had a welcoming attitude and then he told me to go to the nurse for making an appointment and to check if my insurance was approved by the Urgent Care. Then the nurse told me that she will call me and inform me about the insurance approval on Monday the 27^th. Unfortunately I haven’t received any calls from the nurse, so I went to the hospital to check about the approval of my insurance (aetna). I approached the nurse and asked about my insurance, my insurance was unaccepted but that’s okay, although I was shocked of the nurse’s attitude when she was talking to me and on top of that she did not call me in the first time. I do not know if she has any personal issue with me but I sure would like to inform you that throughout my three years in the US, I have never experienced such a bad service.
I recommend international students dont go there

This urgent care will not treat children. Good to know before going there with a child who is not feeling well

Not sure if last writer was just having a bad day or what! I’ve been through 4 Primary Docs and several Cancer Docs. Bob Czako is a keeper! He listens which is more than I can say for some. I’ve never waited more than 10 minutes to be seen. If I feel I need to get in, I always do. He has a lab in house, which I appreciate. I still work full time, turned 69 today and have prostate cancer. I appreciate all my Docs, including MY PCP, Dr. Bob Czako.

I often travel out to palm springs for vacations, weekends, and for family get-​a-​ways. This is one place that I can always rely on being listened to, cared for and put at ease when I am out of town. Dr. Czako (spellling?) is always willing to work with you, and really listen. Friendly staff, and good PA’s in the office too. I have been a patient as well as my mother, and nephew.