Enterprise Rent-A-Car

I don’t like having to rent a car, but with my car in the shop and the repairs expected to take all day, I opted to rent one vs having the dealership take me home for the day and then pick me up. They took me down to Enterprise where I was put into a Chrysler, a car that was big with blind spot, and a flex fuel vehicle –something not explained.
When I was given the car, I was explained the rate, and I, at first, waived the additional insurances, because the rate went from $ 20 — $ 78 for the day, but when I refused the agent went all high pressure on me. Frankly I didn’t want to have to put up with the bs, so I said FINE.
When I got back to the dealership, they told me that the car would have to be kept over night so the rental would be on them. I explained that I’d taken the full coverage, and they said that’d be fine. When I brought the car back to the dealership — NOT the Enterprise location, as the dealership said to do, I reiterated that I’d paid full amount, and they said that’d be OK.
That evening, I received a call from the rental agent, asking me what time I turned in the car, and if I’d done it at the dealership. I knew the dealership called, I was there when she did it. He then asked me what card I wanted the $ 78 charged to. I explained, Rather patiently, that the car dealership was taking care of it. «Oh, they’ll cover the base rental, but you took out.» I stopped him. «They assured me they’d cover it all.» The agent got quiet and spoke again saying «I’ll call them tomorrow (Thursday) and speak with them, I’ll get in touch with you. Likely you’ll have to pay the difference.» I didn’t hear back from him.
This is my 2^nd dealing with Enterprise I’ve had, 2 different offices and both have had shoddy customer service. I’m not a fan.

For work I rented at a few enterprise and national agencies in the area. This by far is the best one. They had my car ready (unlike others)
They also had quite a staff for the large amount of people they rent to. The staff is also professional and friendly.
My only complaint is the tank is not full when you get there. You have to return it the way you got it so if the tank was half full return it half full which never work out right. But return it with the same or more and then tell them you want credit for the extra and they will take care of you.
Another smaller complaint is my loyalty number did not work on their website so I had to fill out paperwork like it was my first rental but that is not this locations problem it is a corporate thing so no negative feelings towards them

Had a very good experience at Enterprise in Palm Harbor. They were kind, courteous and quick. Would definitely recommend them.

My car was being repaired at Quality Tire nearby and I needed a car overnight. I called several car rentals and Enterprise had the best rates. I was promptly picked up by their van and in minutes was at their location across from Sonny’s at US 19 & Curlew Road
New Assistant Manager Alex Lamping quickly welcomed me and professionally processed my paperwork quickly sso I could get back to Qualtiy Tire to pick up my house keys which I had left in my car. He even provided his cell number should I have any question. Later he called me to ensure I had received my keys! Great Follow up! I was impressed with others as well in his office. They were all very professional and appeared customer focused like Alex. I will call Enterprise in the future and recommend them highly. Good customer service which I found at Enterprise is hard to find.

The staff there were very nice but when they brought the car around it was completed filthy! When we had them bring it back around to be cleaned, it came back almost as dirty as it showed up originally. If that haven’t occurred, I would have given them a higher rating.

The Good:; It’s convenient to my home. Some of the staff is excellent!
The Bad; NEVER go on a weekend as it’s so crowded especially in season.
The Ugly; Some of the staff really can’t work efficiently enough!
I will still go here but remember from experience in the future

One of the most horrifying experiences I have ever had in my life. First of all, I am a young adult and a full time college student, my car was hit by someone, and I needed repairs. My insurance was great and covered a rental car. I’ve rented a car before, and normally they ask you if you would like to have their extra coverage to protect you against any accidents. I was never once asked that. I was ignored for the majority of the time I was in the office and often over passed to talk to older individuals. I had class at 10AM and was in a hurry to leave. The lady went over everything with me, checking the car for prior damages and telling me what the gas was. She then asked me to sign some stuff, not really having time to discuss it since I was running late to class due to their disregard of my presence in their office. I signed what was necessary, and apparently agreed to not getting back my deductible and also paying an additional $ 75, which was charged against my knowledge. I called to see why this was and did not get a clear answer except for a rude «YOU SIGNED THIS», I left my copy of the paperwork in the car otherwise I would do more investigating. At this time though, it looks like I have lost $ 125, which is a lot for me at this point in my life, I feel taken advantage of and have a terrible taste in my mouth. I never plan to return to this establishment.