Progressive Management

TALE OF PMI’s CONSISTENT MISMANAGEMENT:
As a homeowner at one of PMI’s client HOAs, my lawn was destroyed by one of their landscaping vendors, In Touch. I would prefer to call them Out-​of-​Touch — AND — I would also use that term to describe PMI’s lack of response to the affected homeowner.
For eight weeks I’ve asked PMI — through their rep., CATHERINE GANGLOFF — for some indication of a remedy or plan for reviving or replacing our dead lawn. She — as always (for the past seven years) — has been CONSISTENTLY UNRESPONSIVE.
My lawn was sprayed with fungicide and/​or insecticide with — NO WARNING — to us to water! Unlike professional lawn chemical specialists — like Massey — who always provide work orders and recommendations/​caveats like watering requests, In Touch provides nothing!
Ms. Gangloff — whose actions have been repeatedly unprofessional falling into the lowest realm of CUSTOMER DISSERVICE — should have contacted us and let us know WHAT will be done/​tried and WHEN. Instead she remains INCOGNITO — as does Maureen Reardon, PMI’s owner, who we also contacted. If I were part of the HOA board, I’d fire them and go out on bid to three new management companies.
PMI and Gangloff are CONSISTENTLY slothful, disagreeable, and insensitive to the needs of their clients.

This company takes a very hands off approach. I have worked with them as an «owner» and never failed to be disappointed in their responses. I would not recommend !!!