Avalon Hotel Palm Springs

Last October my daughter visited The Avalon Palm Springs in search of a wedding venue. She had already looked at a number of venues and THANKFULLY she found The Avalon. Wedding aside, The Avalon is a beautiful property with character, beautiful sprawling grounds, friendly, helpful staff and luxurious comfort. I worked as a Certified Travel Agent (CTC) for 30 years. I’ve worked with and stayed in so many hotels I can’t even remember them — this is where The Avalon is different — it’s memorable! Our stay there in our 2 bedroom villa was perfect. The beds are like sleeping on a cloud. The décor beautiful, but comfortable. The wedding, handled by the Avalon’s event coordinator, Olivia Prescott, was handled to perfection. She thought of everything and more. What a relief, as mother of the bride, knowing my daughter’s wedding would be everything she dreamed of because it was being taken care of by a true professional. I could write volumes about our stay, the food and the staff, but suffice it to say The Avalon and the wedding was perfection! I can’t wait to go back for a vacation!

We got married here 6÷11÷16 and it was the best day of our entire lives. We worked with Olivia, the event coordinator at the hotel and not only was she the most professional, hard working, kindest person, she really seemed to get our vision. She made that entire week stay absolutely flawless for us. The wedding itself was stunning, from the ceremony to the beautiful dinner at the reception, but even the after party at Chi Chi’s was incredible. Olivia thought of everything and worked hard to make it perfect for us. She became not just our wedding coordinator but someone we call a friend now. If you’re thinking of getting married here, do it. It’s the best venue for more reasons than being a great property. The staff make you feel warm and part of the family. It’s beautiful and the rooms are soooo comfortable and wonderful. Honestly even the pillows were incredible too. The food is to die for and the drinks are great. I couldn’t be happier when I think back to that amazing day. It’s the most perfect Palm Springs property and we look forward to coming back year after year to enjoy it. Thank you to everyone who made our stay so awesome. We can’t thank you enough and we look forward to seeing you again soon!!!

Do not like that they don’t accomadate for early check i been waiting in the pool area since 2:00 pm For the front desk to call I think it’s a bunch of BS never coming back and I will never recommend this place

We had our wedding here last year and it was beyond amazing. The venue and scenery were beautiful and the staff, including Olivia Prescott, made the experience fun, exciting and never stressful.
We look forward to going back on our anniversary!

Firstly, I’m not one often write Unilocal reviews but feel compelled to given my overwhelmingly negative experience at Avalon.
Firstly, we booked through Hotel Tonight and was under he understanding that I had been booked for a room with 2 beds that could accommodate 3 people. Upon check-​in, I discovered that it was not the case and they only had a room with 1 queen bed to offer. They were unwilling to change our room to accommodate or offer a refund. The lack of helpfulness was astounding!
Beyond the disappointing room confirmation and check-​in experience, the hotel is in horrible disrepair. The property itself is very cramped and the room is poorly appointed, dirty, and in need of a repair. I don’t know where to start! The quality of the bathroom is that of a motel 6 (honestly) — the cracked marble tile is stained, the pre-​fab Home Depot shower and shower curtain is dirty, the window drapes broken and stained.
Regardless of the poor quality, the hotel is a HORRIBLE value. I would strongly advise you to stay at other local hotels for the price — The Parker, Colony Palms, and L’Horizon were all less expensive (and didn’t come with the dingy room quality). I’ve stayed at the alternatives… They’re all better.
In conclusion, if you’re in the market for a cramped, squalid, dingy weekend getaway in the desert, then Avalon is THE place for you. Book now!
Take a look at the pictures and see for yourself!

The Avalon Palm Springs was the perfect place to stay and keep as a base during the week of our wedding. We had gatherings with family members for breakfasts, and dinners, and we had champagne and drinks with the girls in the Astrella spa area which was lovely. I also had my wedding make up done in the spa, and a gorgeous massage before the day got started. The day after the wedding, we hosted cocktails in the restaurant by the pool and everyone was well looked after. The staff were amazing from beginning to end, and I can’t wait to go back!

I thought about being a snob for a moment and giving four stars because while their décor is pretty it’s not very expensive, but truly, this was one of the NICEST hotels I’ve ever stayed at due to the service. Also, it looks really nice. Someone tied it all together very well.
When I checked in I was maybe two hours early, and I say no problem, I’ll wait by the pool. So this hostess appears and she takes my luggage and I think she’s going to store it, but she gives me a full tour of the grounds, then waits for me to change (because I need things out of my luggage), then walks it back to the lobby. It’s like I had a temporary personal assistant. Twice I ordered soda (which was free btw) and they said, go back to the pool, we’ll find you, and they show up with my soda immediately.
They also have these cute bikes with baskets that they lend you and you can bike all over Palm Springs. Bath robes to take to the jacuzzi. Free, fast wifi. The rooms are quiet and have individual air. Oh! Dog fee, only 75 for ENTIRE stay. Any room. What?! If I had known I would have taken her.
Someone knows hosting and they’ve trained their staff. I want to go back next weekend. Doing computer work at the Avalon doesn’t feel anything like doing work. I will be back very soon.

This is one of the worst experiences I’ve had at a «luxury» hotel. The Avalon, which used to be the Viceroy, is nothing but a dolled up crappy hotel. The service was terrible and everything was old, run-​down, and either broken or on its way there.
Specific examples:
1. We ordered Aperol Spritzs at the pool. They came 25 minutes later which we have no idea why they took so long since the pool area was not even busy. When they finally did arrive they were given to us in cheap-​o plastic party cups (the small clear kind not the big red kind) with no straw, no garnish, and no ice. Really? What kind of fancy hotel serves pool-​side drinks with no ice in crappy cups? They didn’t even have straws. With all fees included we paid $ 36.52 for TWO crappy drinks. For a hotel this expensive I would expect some nice plastic stemware and better presentation.
2. Our room, which was decorated nicely, came with an A/​C unit that looked like it was out of 1965 and was stuck in the bottom corner of the room in the wall. There was no temp control except for manual buttons (like on an old timey radio) that had to be pressed. Every time it kicked on it sounded like a jet engine was taking off. So all night long every 15 minutes we got woken up by the crazy noise coming from the A/​C unit. I could imagine a situation like this at a Motel 6 but not at a hotel like this. And because it was stuck on the floor in the corner of the wall it didn’t cool the whole room. Just blew cold air in one spot. No idea why they didn’t install one of those mini Mitsubishi AC units up high on the wall that comes with a remote!
3. The shower in our room was dirty and the knobs were falling off. One knob looked like someone had smashed it and was bent on an angle. The showerhead hadn’t been replaced in ages and the water pressure caused by the lime buildup was so crazy you couldn’t even stand close to the showerhead nor stick your face in for fear of getting your flesh ripped off.
4. Mini fridge was so tightly squeezed into the closet that you couldn’t open the door.
5. Bed was extremely uncomfortable and the mattress sagged in the middle.
There’s also a «resort fee» to cover all the amazing amenities at the hotel but we didn’t see our money at work. There’s no towel service for the pool and there aren’t any other amenities except the pool. No idea what this actually covers.
And for ONE NIGHT I repeat ONE FREAKING NIGHT at this lovely hotel guess how much we paid?! $ 898!!!
2 crappy Aperol Spritzs with no ice served poolside after 25 minutes = $ 36.52
Nightly room rate for terrible and old hotel room = $ 550
Resort fees for 1 night = $ 35
Snacks at restaurant for 4 people (food is ridiculously expensive) = $ 188.86
Taxes = $ 88.53 (only part outside of the hotel’s control)
For the hotel portion (less food) of $ 673.53 we could have stayed at the Ritz Carlton for crying out loud and had a million times better service and experience. I seriously cannot believe what a highway robbery this hotel was. I don’t mind spending money on luxury but the Avalon is a total waste of money.
This hotel needs to get its act together. DO NO STAY HERE! IT’S A RIP OFF!

Stayed here before Avalon took over. Good times! Stayed here for the first time as Avalon just before Christmas 2015. Waited 3 months to review to let disappointment subside. It hasn’t. Room wasn’t cleaned or ready 2 hours after check in time. Waited by the pool. No offer of a drink or apology. Next day, sat by lobby pool. Restaurant waiters came and went within 15 feet. No offer of service. One finally offered to send someone out. Didn’t happen. Forced to call hotel on cell phone. Still waited for service. Twice, stopped by staff asking if I needed anything. I requested simple services. Nobody ever followed through. We were looking forward to the former Viceroy restaurant. New restaurant served South American food. I feel sorry for South Americans. Left on second afternoon. Very expensive. Won’t be back!

I am a business person and I hate Unilocal and the damage that it can cause to my business but I had to let others know about my experience at the Avalon Hotel. Basically, it is an eclectic spot but way overpriced. My wife and I stay at 5 star places all over the globe and the Avalon doesn’t qualify as anything close from a service and amenities standpoint but wants to charge 5 star prices.
The grounds are charming and that is great but motel 6 bathrooms are roomier than at the Avalon. I have never done time in prison but I imagine that the bathroom space would be similar to they Avalon hotel. There were no extra towels and the small bubbly that housed the two available towels was tucked away in a very inconvenient way
The two bedroom suite that we stayed in was basically an old house from the 1950’s painted all white. It had a kitchen, which was kid of cool but there was no spoon or stir stick to use in the whole kitchen for our coffee.
I could go on with details but basically, this hotel would be priced about right for the value the provide if the prices were about half of what they charge.

My girlfriends and I decided to have a «Pal-entine’s Day» instead of Valentines this year, so off we went from northern CA in search of the sun. The Avalon’s grounds are beautiful. There is a definite «old Hollywood» feel. The décor in the room is pretty, too, and the beds are comfortable as well (except for the sofa bed which left MUCH to be desired. Breakfast at Chi Chi was delicious and the drinks were top-​notch.
That said, there were some disappointments worth noting. We made the reservation back in October over the phone. The gentleman we spoke with told us about a great deal they had (the Whole Nine) which was 20% off accommodations, food, and drinks. He knew what weekend we were coming (since he booked it), knew there would be 5 of us, and offered us a bottle of bubbles when we arrived. We thought it sounded great and stopped looking any further. When we got there, there were no bubbles. We called the front desk who saw it in our reservation notes and sent some over (with only 4 glasses). We were charged full price for the room. The 2^nd day of our 4 night stay we went to talk to the front desk. They would not honor the deal (with no real reason either, since they had the champagne note in our file). They offered us 20% off on food and drinks from THEN ON, but not the first 2 days. What? We went down the next day after stewing about it. Talked with Cody the manager on duty, who offered to give us the 20% off on accommodations for ONE of the nights, but not the others because the deal is not good on holiday weekends. First of all, they should have told us that upon making the reservations and second of all, I just looked at their website and the deal doesn’t say anything about date exclusions. I’m feeling a little ripped off. It was FAR from cheap to stay there, too.
Other small details were just things like, we had 4 of everything (but 5 of us at check in) and had to keep calling the front desk. «Can we please have sheets for the pull-​out bed?» «Can we please have an extra towel?» «Can we please have an extra robe?» «Can we please have an extra champagne flute?» «Can we please have an extra coffee mug?» «Can we please have more coffee pods?» (only 3 in the room). They must have been so sick of us, but it was a bit ridiculous that they didn’t just do an inventory and bring it all at once. They washed our dishes on the third day and left them on the outdoor table by our front door and they were still there when we left to check out. It was bizarre. Also, for $ 700 a night for a 2 room hotel, non white plastic pool loungers would have been nice. Just saying’.
We had a great time because were together and the place really is beautiful, but their attention to detail and customer service could use some vast improvements.

My husband and I recently had the most disappointing and frustrating experience at the Avalon, enough so that I’m hoping this review will (finally) be heard and responded to by the management.
We were looking for a getaway close to home in Los Angeles where we could celebrate our upcoming wedding anniversary as well as the impending arrival of baby #2, so we booked the Avalon Lovers package through their website. The package was supposed to include the following:
Two 60 minute massages
Welcome glasses of cava on arrival
Daily breakfast credit of $ 50
Book Sunday-​Thursday and receive a complimentary upgrade to a suite or villa
Late check-​out of 3PM Monday-​Fridays
The only thing they provided without complication was the upgraded room. Everything else was a headache — or didn’t happen at all.
Check-​in was a mess. It wasn’t noted in their system that we had purchased the package, so we had to familiarize the girl with all the amenities we were supposed to be getting. She literally had no idea what was supposed to be included in our reservation, to the point where I had to bring the website up on my phone and show the terms of the package to her. Even then, the glasses of cava never materialized. In the face of the rest of the setbacks to come, this turned out to be the least of the issues.
We had upgraded to 90-​minute massages, but although we were 15 minutes early for our appointments, by the time they had us fill out the paperwork, explain the changing room facilities, walk us over to a separate building for our treatments, and then go through their process of describing/​customizing our massage oils, we started 15 minutes late and they never made up for the time. We paid for 90 minutes but only received 75, and as a pregnant woman those missed extra minutes were a huge disappointment. To add insult to injury, we discovered upon check-​out that the spa had automatically included a 20% gratuity on top of our upgrade charges, an amount we definitely would not have tipped considering the services we got.
They were «out of» breakfast vouchers when we checked in, so there was some confusion as to how they were going to make up for that. After receiving calls from different staff members with various suggested resolutions, it was decided that we would simply receive a credit toward our final bill. Fine, but it was an annoyance we would rather have avoided during our short stay.
The worst of the experience was by far our last day there. As stated in the package, we were supposed to be granted a late check-​out of 3pm — something we were counting on considering we were only there for 2 nights and we wanted to maximize our time. When my husband called in the morning to confirm this, he was told that the best they could do was noon because the hotel was booked. … We had been planning on spending those last few hours relaxing by the pool, and instead we had to scramble like hell to shower, pack, and vacate the room.
Check-​out itself took over an hour, as we found bar charges that didn’t belong to us and other adjustments that needed to be made according to our package. We also took this time to vent our frustrations about the entire experience. The young man helping us, Gabriel, was pleasant and sympathetic to our dissatisfaction… he comped us for one of the meals we had eaten at the hotel restaurant for our trouble, but ultimately we felt this was disproportionately meager compensation. We tried waiting for a manager so we could make sure our complaints were dealt with at an administrative level, but he never showed up. We were assured by Gabriel that he would relay our situation to Cody, the manager, and that we would definitely receive a call to follow up. Never happened.
For $ 440/​night (not including taxes and various fees) we expected so, so much more. Even the suite itself turned out to be a downer — no cable tv, spotty wi-​fi, and a used bar of soap in the shower. The Avalon is clearly trying to contend with nearby boutique hotels like the Parker, but comes up short in almost every way. I really, really hope this review has an impact on management because what they charge compared to what they provide is tantamount to highway robbery.

I stayed here when it was the Viceroy many times and once since becoming the Avalon. You will see on trip advisor that management says they will fix all the complaints– but they haven’t. It went downhill across the board since changing hands. Food, service, rooms, staff. All equivalent to a motel not a boutique resort. There are many better options in the area.
The only positive are the pools.

The best coffee in USA. Real expresso. The rooms were sensational, exceptional service and hospitality was second to none. I recommend the 2 Br villas.

I liked their dog friendly policy (dogs allowed everywhere) and the outdoor part of the hotel.
However, given their prices, I expected more room facilities, sound proof rooms and daily housekeeping.

Avalon was great! We chose the Avalon for two reasons: beautiful grounds and we could bring our dog. We eloped in Palm Springs a couple weeks ago and wanted a location that would provide beautiful photos. The Avalon did not disappoint! Our ceremony photos turned out amazing.
The best thing about the Avalon is their staff. Every single person was welcoming and friendly. We ate at Chi Chi a couple times (loved the food) and our server Mark was so sweet. He gave our dog bacon and remembered her name. And the day we did not bring her with us he gave us bacon to take back to her. So nice.
We were very impressed with the Avalon and will definitely be staying there again!

Having a girlfriends weekend in Palm Springs! I chose Avalon because I had stayed here when it was the Viceroy and enjoyed it so much. From the valet to the bartender, the staff are extra attentive to your needs.
When we arrived, we were treated with a delicious glass of mango-​peach Sangria at the front desk. Our room was a room is
It was movie night, and we watched from the pool.

I can honestly say this is one of the worst hotels I’ve stayed at, especially in Palm Springs. Considering I’ve stayed at almost every hotel in Palm Springs.
I don’t even know where to start. Everything was just a nightmare. Customer service didn’t exist. The rooms were old and very overpriced– after check out they charged me all these hidden fees that were never stated. Please save yourself the headache and stay elsewhere, there’s so many other options where you get your money’s worth.

Amazing.
Great ambiance throughout the grounds. The service is incredible, everyone is very friendly and informative.
The food, incredible as well. I highly recommend the shrimp burger. The fresh juices are great as well.
We’ve been here twice within 30days and booked via Jetsetter and HotelTonight — the rates are perfect for a weekend getaway.
The bathrooms could use a slight upgrade but who cares, you won’t wanna spend a lot of time in there anyway.

My friend and I stayed here for one night before a photoshoot out in Joshua Tree. We stayed in one of the 2 bedroom villas and it was incredible.
The décor was perfectly chic, the beds very comfortable, and although we got in late on a Monday the bar next to the lobby was very accommodating.
I knocked off one star simply because there were bags of dirty laundry left right by our front door. Like 6 bags of laundry. Made us feel like the room was prepared right before we arrived and the bags stayed there overnight. That being said, our place was very clean so no complaints there. I will be back for sure!