Desert City Cab

THE WORST! Our driver completely tried to scam us for money. Half way through our trip he told us that there was a 25 $ minimum for any cab trips. This was completely untrue and a scam by the driver. I called the company and complained they had stated they would «talk» to the driver. HE WAS SHADY SHADY SHADY. Only to make matters worse he would not stop texting while driving. I refuse to use this company ever again.

Not very good service. Called yesterday to make an appointment and the phone rang for two whole minutes. Made an appointment and they said I was all set. They called me the morning of saying they wouldn’t have anyone available to pick me up at my requested time even though I had an appointment. I’m glad they called me to let me know but still not good overall. I called yellow cab and they came through for me. If you read a the reviews on here you will see its w constant theme which is pretty sad.

Do not book with this company! I had an early flight and I didn’t know if Über would be a viable option in Palm Springs at that hour, so I booked a cab online the night before for 430AM. I received an email booking confirmation. Called at 435 asking where my cab was and was told it was booked for 450. I told dispatch I had reserved for 430 and he said «did you get a call confirming?» I said I got an email, which clearly said «confirmation,» and for 430. He said he could send the car «now,» and 445 still no cab… Called again said would be arriving in 2 mins… 455 still no cab! Called an über which was there in literally 3 mins. Which I should have done in the first place. I called the dispatch for the 3^rd time to cancel (in the off chance a cab was actually coming) but no one picked up.
Apparently a cab did show at 5 (half an hour late does matter when you have an early flight…) and instead of calling my mobile, rang the doorbell to wake up my sleeping friends.
Avoid.

I dont write reveiws but for desert city cabs i will make an exception. I called to book a cab and dispatch said «your out of luck». Wow, poor customer service! It’s not that a cab wasn’t available it’s the way he said it, that upset me! If you call desert city cab be prepared to feel like they’re doing you a favor!
I booked with UBER at half the rate, driver arrived in 8 minutes, driver was awesome and process was easy.

The worst experience. Hotel called for a cab at 4am to take me to the airport. The person answered sounding half asleep. And the taxi never showed! After a half hour, the hotel called twice to check on the cab and no one answered the phone. Do not use this company!

Used DCC for a ride home to San Jacinto when I arrived at PS Airport a couple weeks ago. Driver was really nice and polite and the cab was very clean. Unfortunately, the driver ran my credit card before I could tell him to add my tip, so had to pay it in cash. Otherwise, a great experience. However, I lost the receipt and needed it to get reimbursed on my travel voucher. I sent an email to the contact on their website and was told they could email a copy with a little info about the trip and how I paid. Got it the next day and it saved me $ 160 out of pocket.

Terrible Service. Cab did not show for a 6:30am pickup for airport. After two calls where dispatcher gave lame excuses, he stopped answering my calls. Finally in 100 degree heat, I carried my suitcases 3 blocks to a hotel and gave the concierge $ 20 to get me a cab fast which he did in about 10 minutes. Will NEVER use them again. Have instructed my family and friends not to use them. Terrible, terrible service

What an absolute horrible experience. I got in one of these cabs when I arrived at the airport at 11pm. The driver was incredibly RUDE. When we got to my house, he refused to take my credit card stating he would have to wait 10 days to get payment from it, plus having to give the company 5%. He was so irate, I said, just add the 5% on and I will pay it, but he again refused to take my card, so I said, «OK» and got out of the van. He grabbed my card and then ran it. I got my bags out of the back and he came around and started yelling, «the company does this and the company does that to me» and I made the horrendous mistake of saying, «Move to UBER then». He went O F F on a tangent that went on for 10 minutes. I finally said, «I’m feeling verbally attacked right now and if you don’t leave, I’m calling the cops». He kicked my suitcase with his foot, got in the cab and left. I was horrified. I never filed any official complaint because this man knows where I live and frankly, he scared the hell out of me.
AVOID THIS COMPANY!!!

Worst service ever. Said cab would be at my address in 10 minutes. I called after 25 minutes and they said the cab was 3 minutes away. It didn’t show up at all. After waiting for 50 minutes I called yellow cab and they got to my address in 10 minutes. If I could give them a minus 0 I would. Do not use them!!!

I called last night for a cab early this morning to catch a cross country flight. The time came and the cab wasn’t here. I called and they said they were running 10 minutes late. No one ever showed up. I called for 40 minutes straight over 18 times to 3 different phone numbers and not once did they pick up the phone. WE MISSED OUR FLIGHT BECAUSE OF YOU. I hope you go bankrupt you worthless fucks.

The driver intentionally went the longest and slowest route possible which of course made the fare a higher price. He was not friendly. The cab smelled like cigarette smoke.

So I thought the cab was coming and the dispatcher was insistent that the cab was coming. After an hour and 3 calls they said they would refer me to another cab company. So don’t use Desert Cab unless you wish to be deserted

If I could give this car service zero stars, I would. I called around 7:00 am for a cab to pick me up at my hotel at 7:20 am. The dispatcher took my order and said the cab will be there. When I came to the lobby at 7:20, the cab wasn’t there. I called the company to check on it and they put me on hold for 10 min. I have tried calling again 5 or 6 times but no one would pick up. I waited for a few more minutes and then called for a yellow cab. When yellow can finally picked me up at 7:55 am, the green Desert Cab was still nowhere in sight. That’s 35 minutes late for the scheduled pick up time. As a result, I was 20 min late to my meeting.
I understand that the demand for services might be very high at certain times, but (1) the dispatcher should have told me the wait would be much longer; (2) when I called to check on the cab, the dispatcher should have just told me the truth instead of avoiding me. There are plenty of alternatives I could have considered, including calling the yellow cab, which, by the way, arrived within 10 min. This behavior is incredibly unprofessional. I will NEVER use Desert Cab again. I strongly recommend that you use yellow cab. They are reliable and quick.

We called and scheduled the cab the night before. The cab showed up but was 15 minutes late. This wouldn’t have been an issue, except we were going to the airport and were almost late for our flight.

I called for a van to pick up a man that was recently terminated at my work. The dispatcher said she had a van available. She then asked why I needed a van. I told her the technician had just been terminated and had some personal items that would fit more comfortably in a van. She then said, «you know this is not a moving company…» Really? Because I thought cabs were moving companies. She put me on hold to call one of her vans to see «if» they would pick him up. After being on hold for roughly 5 minutes, she then told me that she now had no vans, even though at the beginning of our conversation she said she had one available. Did not have a good first impression with this company.

Cab drivers ride other cars tail ends, harass other drivers while they have fares in the cab. Dispatcher is rude and hangs up on you. Watch out for the driver of cab 356

The dispatcher said the cab would be there in approximately 20 minutes. The cab showed up on time. The car was clean but old. The driver was amazingly friendly… He told us about the «Sonoran» Desert… He treated my GF and I like a million bucks… I can’t remember his name but his great attitude turned our stressful day way down. I would make s point to call this company next time I need a ride In the PS area.

My experience is quite different than the others. We use them two or three times a year and have been impressed that they always arrive 5 to 15 minutes early when we make a reservation ahead of time. They always call the day before to confirm as well. We rely on them for rides to the airport since we are close and it is cheaper than parking. No, they aren’t the newest cars, but the drivers have always been friendly.

I had the exact same experience as both of the other reviewers. I booked the cab online the day before my flight for a 6:10am pick up. I received an email confirmation and a phone call confirming my reservation. At 6:04am I received a call that my cab would be 3 – 4 minutes late. 15 minutes later, I called the cab company and was on on hold INDEFINITELY. I would have missed my flight, but luckily a friend staying at our same condo was an early riser and had a rental car, otherwise, I would not have made it to the airport on time. My only mistake was not reading Unilocal before booking. DO NOT USE THIS COMPANY!

We called to order a cab for the following day at 4:30 am to the Palm Springs airport. We we’re told we had a reservation. I started calling them at 4:35 long story short they didn’t have a cab to send. What I didn’t understand was why they didn’t call to warn us. They finally called Yellow cab to come get us. Wish they would have called me but??? Yellow cab showed up a little after 5:00 am (after 2 calls from me) we made it to our plane but the stress and drama was not how we wanted to start our trip. From now on I will just call Yellow Cab first.