Safelite AutoGlass

Israel Perez was awesome. He called before he arrived, was on time, and was professional and courteous. He even vacuumed my car out for me after repairing the chip in my windshield! Quick, efficient, and polite. Awesome — ask for him by name, or by number: Tech # 1841-​155 Thanks, Israel!

I’m surprised the poor service I received four visits 4 different windshields, they’re still not right, 16 hours of our time. the service manager Miguel had promised to talk to us, take care of us, be here to make sure that at the third, time it would be corrected and then again the 4^th, then had excuses the third and fourth times for not showing up. I still do not have a properly fitted windshield, still no phone call after having left 3 messages having had to call the service agent on the phone as well, I will now call the National Service office.8 662 125 457
There’s no follow-​up in spite of the fact that they know that it hasn’t been done correctly and that I’m upset, not even a phone call
This is the safe Safelite office at Gene Autry trail in Palm Springs California

Safelite replaced my passenger side window a few days ago, but now that door does not open after they put it all back together. I will now have to see how good their warranty is.

I am updating my post as our situation was corrected. What started out as a very poor communication and effort from management and the tech was turned around today. We did have to get corporate involved. This in turn resulted in a tech being dispatched and our broken window fixed. It should not have been that stressful to correct but it’s done now and they did discount the service. The tech today showed exceptional customer service skills. As far as referring business or using again; I am unsure at this point. The company should work with this manager to ensure that he is taking the proper steps to service recovery.

I’m SO impressed with the service Patrick provided. He arrived promptly, as scheduled, and was great at texting me when he’d arrive. Fixed the rock ding in my windshield, vacuumed the interior, and cleaned all the exterior windows, too. VERY courteous and knowledgeable. Extremely pleased with his service and professionalism. Would definitely call again.

The helpful customer service agent honored a AAA discount via telephone for a pitted windshield and shattered driver door window.
The friendly on-​site manager offered sincere empathy along with fresh hot coffee. The repairs were completed on time as scheduled and I would recommend this efficient facility for glass repairs and replacement.

Recently had to get my windshield replaced. They were able to come to my house to replace my windshield. Witch was great & convenient. The tech sent a email with a reminder of my appointment the morning of my appointment. The time frame the tech was to come was on Saturday between 1:00 pm & 5:00 pm. The tech is suppose to call 30 mins prior to arriving. The tech called at 12:15 & was at my house my 12:30. Witch was great I rather them come earlier then later. He said it would take him around a hour. He was done my 1:30. He was fast & efficient on the instillation & explaining the warranty. Eddie (Eduardo) was the tech. Very pleased with Safelite AutoGlass. I will defiantly use them again in the future.

This is the only place I would ever buy a windshield. The price was very low, the service was beyond wonderful and the work was very professional. They went above and beyond what I had asked for and the cost was less than I was quoted. Brian Bixby was the technician and a more professional person I cannot imagine. If all companies and employees were like this there would never be a complaint.

This company charges way to much for a windshield. A friend and I called for his windshield and they wanted to charge $ 350!!! I called another local company and we got his windshield for $ 120! WITHOUT AN INSURANCE CLAIM. BEWARE! DO YOUR RESEARCH!

Had a rock hit the windshield while on the highway and reported it to my insurance on the way home. Reported it at a little after 3 PM and Patrick from Safelite called less than 15 minutes later. The crack was fixed by 5 PM, even with such last minute notice on a Friday. Patrick explained the process, fixed the crack, and cleaned all the windows on the truck. He’s a super friendly technician who does amazing work! We’ll be happy to use Safelite again because of him!

This is at least my 10^th experience with Safelite and I have never been anything short of impressed with their promptness, professionalism and skilled craftsmanship. I have 5 drivers and at least as many cars in my home at any given time; that’s a lot of exposure and as you can imagine — things happen. Every time I have needed window service be it routine or an emergency, Safelite has been there; without fail, regardless of location. They garner the strength of an incredible network of extremely professional craftsmen to represent them and endless warehouses full of glass to suit your needs. They should change their name to SAVE Lite; because they have saved me a number of times. Thank you Safelite for being the first and only name in auto glass.
Scott A. Campbell
San Clemente, CA

A rock hit my window & I called my insurance at 1:08pm and filed a claim. As soon as I hung up Patrick Sanchez called me at 1:21pm and said he was on his way and was here at 1:38pm. I always use Safelite whenever a rock or something hits my windshield. However, he was the BEST tech I have ever dealt with. He was so professional and so nice and even carried a nice conversation with me while he worked on my window, which was really nice. I enjoy that more than sitting in silence. He took great care of my window and explained everything to me and answered all my questions. If I ever have to use Safelite again I’ll be sure to request Patrick Sanchez again since he was so amazing. The fact that I’m 9 months pregnant and live 30 minutes away from their center in Palm Springs it was such a blessing that they had the mobile option to come to you. THANK YOU PATRICK! Such GREAT customer service.

Fast and efficient service — great job. WONDERFUL customer service. Hope I’ll never need it again, but if I do I’d use this place first.

My car was broken into and the thief smashed the window on the door behind the driver seat. My insurance agent from Allstate told me to call Safelight in Palm Springs for a quote. They quoted me $ 291. Since my deductible is $ 500 this would not be covered by insurance,
Not knowing if this was a good price or not I called Palm Springs Auto Glass and they quoted me $ 129. I was convinced one of these places had mis quoted me so I called each of them back to verify. Safelight said they could give me a deal at $ 200.
Needless to say I went to Palm Springs Auto Glass, paid $ 129 as quoted and was out of there in 38 minutes. I am a very satisfied customer!!!