When I first set up my service I came to this store. The 2 people who helped me were great. Since then I have been in several times due to issues with phones or billing and the customer service has gone way down. Not only are the employees not friendly or professional they dont know anything about the phones or how to process things. Eight different tries to process a document needed for employment verification being faxed and they managed to even screw that up. Had issues with my phone and their solution was to keep hitting factory reset. This store is closer to my house but it is worth the drive going to anyother store but this one.