Essential Orthotics & Prosthetics

I’m very disappointed with the service of this particular business it took them over four and a half weeks to deliver some orthopedic shoes that was ordered through Kaiser I would never recommend this I originally started off and gave them an opportunity the first year that I deal with them it took him a long time to deliver the shoes the second year I gave them opportunity it took them even longer I would never recommend this company to any of my friends our family our business associates the people that work there are very friendly and very professional but then turn around and ordering their shoes is way too long I should never receive a bill and being paid for for shoes and then 5 weeks later or more I receive them that’s unacceptable.

Very nice staff. But, seems like their vendors leave a bit to be desired. Got an appointment quickly, was moved to a room within 15 minutes. I was referred because flat feet were affecting lower back and hip pain. I also have diabetes. Answered all the questions finally took impressions. Told me shoes and DIABETIC INSERTS would be in about 10 days. Well it is now 15 days and was told another 7 or 10 days. Guess they can’t figure out what 10 – 14 days means. Since they are only order takers I don’t think they are in control. If the shoes ever come I have serious doubts that they will solve the problems since they never told me what the Orthotics were going to do. Lesson, don’t believe the delivery time and do’t do what I did, plan on it.
WELL WELL, nice woman CALLED TODAY. YESTERDAY THEY TOLD ME ANOTHER 7 TO 10 DAYS. THEY CALLED TODAY AND GUESS WHAT. MY ORDER IS IN. See what I mean? They are not in charge. And the vendor didn’t even know they shipped the order. Tomorrow we will see what they built. Oh for joy, for joy.

Everyone I’ve met who works with this company has been great. They are friendly and helpful. I can’t imagine going elsewhere!

Mike and his staff have been a great help during my recovery. His knowledge based on his experience is very comforting. They really care about their patients.

In looking for an establishment for prosthetics I found your place to go over and beyond in helping their clients get exactly what they need. Not by just trying to sell them a part but really take the time to listen to their needs and figure exactly how you can help. Your company is so passionate about helping those in need that it comes out in everything you do. I am happy to say my search for the perfect facility and expertise with prosthetics is over. After meeting and talking with Michael I truly believe that I can honestly live my life without limits. Look forward to doing continuous business with you.

I absolutely love the entire staff at Essential. They are very knowledgeable and professional. I can’t thank them enough for everything they have done for my son. He is very active and has been able to excell at everything he tries. It’s a great feeling to watch him run, knowing that his prosthesis won’t fall off because of the time taken to ensure a proper fit. They have been working with my son for the last four years. Highly recommend this company.

Beyond zero stars. Terrible quality of care from the professionalism to the knowledge.

Parents seeking infant cranial helmets please consider another company. We were referred to Essential Orthotics & Prosthetics by our primary care physician to correct our then 5 month old son’s plagiocephaly (flat spot). We took some initial measurements over 2 months and decided to move forward with a cranial helmet. They require a plaster cast of the head to create the helmet, which was a horrible experience. Many other companies can use a 3D scan of the head to create a helmet, which is obviously less traumatic to the infant and parent watching. We should have known soon into the process the company was lacking experience when we had to cast twice because the original helmet would not fit his head at all. In fact the second helmet never fit correctly either. It constantly twisted on his head, partial covered one ear, and at one point needed to be remolded because it caused him to have a black eye. We proceeded for three months with little to no feedback from the company on the progress of movement. At the end of the time originally quoted by the company to achieve «success» they said they would leave it up to our family care physician to make the decision on whether to remove the helmet and then didn’t provide her with any measurements to make this decision. We (the parents) made the decision to remove the helmet when no other feedback was given and we began to see a positive/​protrusion above the ear on the «good» side of our son’s head. We did not see the results we wanted and our son still had a significant flat spot. Given another recommendation we sought out a different company for a second opinion and discovered immediately that Essential Orthotics & Prosthetics lacked the knowledge required to create the mold needed for an effective helmet, the equipment needed to take adequate and meaningful head measurements, additional knowledge on head exercises, and overall knowledge of the plagiocephaly condition. Our son has been wearing the second helmet for almost two months now and we’ve seen wonderful results. Please seek out multiple companies for consultations (which are usually free) before deciding on this company. I feel you’ll quickly realize that correcting plagiocephaly is not Essential Orthotics & Prosthetics expertise.