The Joint

Out of business without even notifying their members! I’m not surprised given the poor customer service. The corporate website still says they’re open even though the space is empty.

I have been seeing Dr Fish for a while. Friendly easy going guy. Very good, heck great at the chiropractic work. Absolutely no complaints.
However, I do have major issues with the front desk receptionist/​customer service folks. I was going on vacation and wanted to put my account on hold. Called a few times but no one called back. Came in before my next monthly payment was due and asked that my account be put on hold. Was told the computer is down but the girl put a note in my file and told me she’d take care of it. She did… she billed my bank account. Repeated calls went straight to v/​m; never received a call back. I’m still out of town and I am billed for another month.
I get over to there today and tell the girl at the counter, Jacky Reyes, what happened. All she said was the phone number changed a few weeks ago so I couldn’t have left a message. Don’t argue with me, I know I called. She made no attempt whatsoever to do some goodwill customer service so I told her I’m done with you folks. Very VERY dissatisfied with the front desk service. As I mentioned, Dr Fish is great. 5 stars for Dr Fish. ZERO stars for the poor front desk service and taking money out my account without my consent.