MetalCeilingExpress

They need to drop that «express» part of their name. I ordered on the 12^th, they took the money and I got a «confirmation number» telling me I would receive my order in 7 days, on the 19^th I called them because I still had not received a tracking number, after about a half hour on the phone I was told I would receive a tracking number on monday (it was Friday) when I received it, I found out it was going to be yet another week before I received it. I ordered these tiles to finish my kitchen before my housewarming party, now they won’t come until 2 days AFTER the party. «Express» is NOT the word I would use to describe this business. I could have spent a couple more bucks and bought them at Home Depot, and not dealt with this frustration.

I have purchased from this company twice several years apart. I am repurposing an old cabinet and book shelf. Needed tin tile to match the original tile I purchased for the room ceiling. Completely satisfied then and now. I sent the company a few pictures of the ceiling and they asked permission to use them on their website. They are still there and looking good. Couldn’t be happier with the quality and super service.

I would never order from this place — first, because of these awful reviews, second, from my own brief but discouraging email exchange, and third, because of the barriers they create in getting samples of their product. I was considering placing a fairly large order but wanted to see some color samples first to see how they would look in my house. I added two samples to my shopping cart, a total of $ 5 worth of merchandise, and it calculated nearly $ 15 worth of postage! A $ 19 charge for two tiles worth $ 5. I emailed them asking if this shipping charge was right and received a brusque message back stating «that is correct». They’re obviously not big on customer service and won’t be getting my business.
Edit: Response to Jeff’s response: American Tin Ceiling Co (who I haven’t ordered from yet but probably will soon) has pre-​made sample packs (whites, coppers, etc.) of 6-​inch color swatches, each for $ 10, INCLUDING SHIPPING, or you can build your own sample pack of any colors: 5 samples for $ 10, or 10 samples for $ 15, including shipping. I call BS on Jeff and Metal Ceiling Express — further proof that this is someone I definitely don’t want to deal with.
Edit2: Oh, boy — is this gonna turn into a good old fashioned flame war? Here’s some links for you:
Custom swatches:
Swatch packs don’t list the price right on this page, but show up in your cart for $ 10 and clearly say here «Shipping included!»
Also, notice that word, «courtesy» — might want to break out the dictionary there, Jeff.
A little customer service goes a long way. Does it hurt to be nice? You would have had my business!

This is a terrible company all around. The quality/​appearance of product does not match the description at all. We ordered custom painted ceiling tiles and they were the wrong color. No big deal, right? After chasing someone for a week, just to inquire about return information, I had to eat $ 50 in shipping costs and a huge restocking fee. All over a mistake that was made by the company! My wife and I are Interior Designers in San Francisco, and are encouraging everyone we know, not to do business with metal Ceiling Express.

Absolutely Horrible. Their site says tiles will ship within a week. I called three weeks after ordering and they said they would ship next day. They didn’t end up shipping until three weeks after that. I called three times and left messages to return the tiles and no one ever returned my call. I finally got hold of someone who said they would only refund less than half my money and I would have to pay shipping and handling. Their cheap prices are not worth their horrific customer service, you are better off paying twice as much at Home Depot and getting the product same day.