Serenbe Bed & Breakfast

I came here for a company leadership retreat. It was a great facility. The service was excellent, the room was clean, and the food was farm fresh. Very relaxing location and I recommend it to anyone. The grounds were well kept and the scenery is calming. I would definitely come back to this place.

The whole concept of the inn is very nice. The farmhouse, the old house and cottages. I was excited for my stay with my fiancé. The place leaves a lot to be desired. I know it has been raining like crazy the past week, but this place is well beyond un-​kept. The private homes as well as the Inn are sorely in need of some TLC. Ripped furniture, garbage piled up at the front doors, door molding pulled from the walls with long exposed nails, burnt out lights inside and out, broken heater in hot tub, cob webs everywhere — And I do mean EVERYWHERE. Not so attentive staff. Not knowlegeable. Bartender is sweet, but didn’t know how to make a cosmopolitan or anything else. Place was super dirty. I WOULD NOT WALK ON THE FLOORS IN THE COTTAGE BARE FOOTED. Large knats and flies inside cottage and bathroom. Staff didn’t know to serve syrup and butter with french toast. Tea with no hot tea, no jams/​jellies or clotted cream or butter. It was like they were all high school students with no one to manage them.
Dinner at the Farmhouse was very good.

My husband and I previously had a wonderful and romantic stay at Serenbe and so we decided to come back this year and take the whole family. The problems started immediately with the Mimosa cottage– for four hundred dollars a night it is most certainly camping. There are ants everywhere and the floor was very dirty. I wouldn’t even call it «glamping» as a rooster and a chicken also make their home under the porch as well asa large roach who lives in the bathroom. For such a luxurious place the cottage was rustic and not it a good way. When I called to get pool towels they had run out and they never brought them. When I called the next day to have our room cleaned, I was rudely told by Kim that the cleaning ladies were on a schedule so who knows when they would be able to come. So sad that our stay turned out this way – I adored our first trip and was so looking forward to it :-(

What a wonderful and relaxing oasis in the outskirt of Atlanta! They have done an amazing job restoring the farmhouse and surrounding areas, keeping to the natural beauty of the land. I really like that the vegetables, herbs, etc. that are grown on property are used in the restaurants. The customer service at both the Inn and restaurant has been top notch, so friendly and helpful.
It’s great for families, full of places for kids to explore and enjoy, e.g. in-​ground trampoline, animal petting farm, hiking trails, swimming pool, etc.

We came on a Sunday night, thanks to the encouragement of two Scoutmobs (fried chicken dinner at the Farmhouse and trail riding) and the deal of $ 119/​night for a Sunday night if you spend $ 60 at the Farmhouse.
Check-​in was 3:00, so we had our fried chicken lunch first and then went to see if we could check in before our trail ride. We were informed a large wedding had taken place the night before and that not everyone checked out yet. Since it wasn’t 3:00, we figured, no biggie, and set on to our trail riding at 2:00. Upon our return around 3:30, we went to check-​in. At this point, our room still wasn’t ready, so we were sent up to the Farmhouse — with MANY apologies — to enjoy complimentary happy hour drinks on them. We did just that, enjoying the high tea for guests (iced tea, lemonade, pumpkin hummus, pickled okra, kettle chips — DELICIOUS) while savoring fantastic cocktails (OMG, the lavender champagne is a must!).
We whiled the time away, chatting up the bartender and other guests. It was only when an unhappy couple came in around 5:00ish, complaining that their room wasn’t ready, that I realized that we hadn’t yet been called to check-​in to our room. To me, it was no big deal — it was absolutely relaxing and lovely to spend happy hour in the Farmhouse, enjoying amazing cocktails and meeting new folks. It wasn’t worth complaining about — besides, at the end of it all, every cocktail we imbibed was on them. Wowsa — and unexpected. I thought the first round would be free, but we were told that nope — all of our drinks were on the house. Very classy.
Our room was ready around 5:30. Check-​in was a breeze and they gave us a handy map and our key. We booked into Dogwood #24, a lovely room with a king bed, giant bathroom with huge tub and his and hers sinks, satellite TV, free wifi, small fridge, and best of all, a shared back porch with fireplace. From the back porch, you can see the lake and the goats. There is a shared entry way for dogwood, which was hard to open/​close. The only time we were aware anyone else was staying under the same roof was when they came and left, thanks to the jingling keys.
Its worth noting that all of the lodgings are right there together — the lake house, dogwood cottage, magnolia cottage, and mimosa house. The Main House and Guest Cottage are further up the hill. If you’re going with a large group, please keep this in mind (although I’m sure when booking, they will help you realize this).
We immediately got on our bikes and headed to the Hil for dinner, which was an easy bike ride to/​from Dogwood Cottage. I would highly recommend bringing your bike — or checking one out — to maximize your enjoyment of the great outdoors of Serenbe. It was no big deal to ride into town, and I imagine if we had stayed there longer, we would have gone into town more than the one time we went.
We did build a fire and enjoyed sitting on that back patio after dinner, as we missed the bonfire at the pavilion due to our dinner. The stars are amazing at Serenbe. I also have to say that the bed was super comfy and I slept like a champ. It wasn’t until the next day that I realized it was two twin beds pushed together — Serenbe did a terrific job of ensuring that the king bed worked out well, because I have definitely stayed places where there is a giant crack between the two beds.
Breakfast at the Farmhouse the next morning was included and delicious.
I was only there for 24 hours, but it felt like much more because I came home so relaxed for our trip. Even though our check-​in was VERY delayed, I felt that Serenbe went above and beyond to ensure my happiness and relaxation. Check-​out was super simple too. I can’t wait to come back here and enjoy!!!

We choose Serenbe as our wedding venue and the ceremony was in August. While the venue itself is beautiful, I was very disappointed in the management. There were many new staff members, who didn’t know what they were doing. Our wedding contact person at Serenbe changed positions a month before the event and the new contact person wasn’t even there the day of the event.
Like another person mentioned, the staff was disorganized and got our billing completely wrong. A month and a half after the event, my mom was charged $ 4000 by mistake. It took a week and countless hours on my part to make sure the charges were reversed. It was a complete hassle and nothing was done from a customer service perspective to make up for this gigantic mistake. So, just be mindful and watch your billing/​folio when having an event there.

I’m currently writing this review while stranded at Serenbe, with no way to get to guest services or to return to the Atlanta airport.
Our group came to Serenbe for our friend’s wedding. We had heard that Serenbe was a renowned Southern wedding locale and were excited for a few days of serenity. We’ve been sorely disappointed.
Our biggest gripe with Serenbe is their transportation issues. We arrived at Serenbe and spent almost an hour searching for where we should check-​in. There were no directions on the website. We tried multiple times to call guest services and no one answered. The signage in the community is either incorrect, useless or nonexistent.
When we finally found guest services, we were told that we had to rent a golf cart to get to our house since we did not have a car and took a cab. This detail was not told to us when we made our reservation, or included on the website. Despite the fact that we were carrying overweight suitcases, there was no offer to take our bags down to our house; the reception employees simply watched us as we attempted to drive down a dirt road in a golf cart overloaded with suitcases. We were told that we could keep the golf cart for 24 hours, for $ 50, but then Serenbe communicated the next morning that it must be returned by 11am with no discount.
Now, we are trying to leave Serenbe at the end of the weekend. We had previously spoken with guest services who assured us they would be able to get us a car to take us to the airport this morning. When we spoke to them today, we were told that they, in fact, could not fulfill their promise. A taxi is finally on its way to us after nearly two hours of calling every conceivable company ourselves. A resort that hosts large destination weddings like Serenbe should foresee and prevent any issues that guests may have when they are arriving from out of town; Serenbe is blind to these types of guests.
These were not Serenbe’s only problems, but just the most glaring issues. Serenbe is exceptional in providing the bells and whistles, but fails at providing service essentials. In our three day stay, housekeeping did not once visit our house to do any cleaning or restocking. With 12 people in our house, the towels were never once restocked, despite that fact that you have to bring your own towel from your rental home to the pool. Our sink broke on day one and though we reported the issue twice, no one ever came to repair it. At the restaurants, we constantly had to nag the waiters for a simple glass of water. The Serenbe staff working at the event were unprofessional and sloppy.
On the whole, Serenbe is a beautiful setting that is ruined by the service. If you are having your wedding here, you should bring your own staff and definitely rent a car.

This is merely a rating on the customer service/​lack of organization when booking the room we wanted for our honeymoon stay after wedding at Dunaway Gardens. From 1^st inquiry to final confirmation it was a total nightmare. I nearly gave up and opted for any holiday inn. First visit to book the specific room I had recently discussed with an associate, we were given an instant «No.» Without any attempt to appease us with another room or a glance at the calendar. When I asked what was going on because I had confirmed this with someone else she then looked and said they were having a convention and all rooms were booked, another lady walked in and said to keep checking back. So I did; via e-​mail and booked the room instantly. I wasn’t relieved because I then seen a online review someone had double booked a room and made them assure me this wouldn’t happen. A month later I get a call from the inn saying they want to «upgrade» our room the tiniest loft they have available in «the community,» «at no extra cost.» naturally I’m livid because I know they are trying to swindle me for booking my room. I want to cancel our booking all together but my fiancé convinces me not to and tells them we aren’t changing rooms. Until we pulled up in dress and suit and my husband brings back the key to Guest House #20 did I breath a sigh of relief. My next relief was the concern of this huge conference that was suppose to be booking every room in every inn space available. Which was non existent. If we weren’t fed a line of bs from customer service that we would be much happier with our privacy in the loft; this part of my review would give this place 5 stars! We never seen anyone in the Guest House besides ourselves. We had exclusive access to the garden, indoor/​outdoor fireplace, walking trails and veranda. We did not see anyone except for a random employee. We enjoyed the peace and solitude immensely! We wish to come back for our anniversaries but will try our best not to deal with the staff.

Very sweet. The food is not as spectacular as I had sort of been led to hope it would be, but I think this is a lovely concept and very comforting.

Came here for two nights in May for a birthday celebration with the hubs. We stayed in room 1 at the Inn. The room was lovely, bed was huge and super comfy, and the pool area looks like something out of a magazine and was wonderfully relaxing (well, until 2 ladies showed up with a bunch of little kids, anyway). Guest services was very gracious and welcoming.
There’s not a ton to do here, but definitely take time to walk up to the wildflower meadow, try the fresh pasta at the Blue Eyed Daisy (where you can also pick up craft beer and snacks), wake up for breakfast at the Farmhouse (included with your stay), and try the lump crab fritters at the Hil (tied for best crab dish I’ve ever had).
The only rough edge to our stay was the bathroom in room 1, which could use an update and which had a six-​legged friend waiting for us (just a mantis or something that eventually crawled away on its own). Looking forward to going back next spring!

I really enjoyed my time at Serenbe, great room and they even had a nice little nature trail for my morning run. Great place for a weekend get away, can’t wait to come back for my next stay.

We were pleased with our two-​day escape to the Inn at Serenbe. Even though the area is only 35 minutes or so outside of Atlanta, you really feel as though you’re getting away. We stayed in the main house in an adorable room with sloping ceilings. It was very cozy and decorated in a shabby chic style. It’s certainly a quiet place — the only noises we heard (aside from a rowdy group of teens one evening) were from the roosters in the morning.
This a place to unwind. Aside from taking long walks or perhaps feeding the animals (which we didn’t do), there isn’t much to do. So take a good book and enjoy the quiet.
The shops in the community didn’t have set hours and opened in the late afternoon when we were there. There are only three restaurants to choose from: the Farmhouse which is located at the Inn (and is only open a couple of evenings a week), the Blue Eyed Daisy (open every day), and the Hil, (which is open on evenings when the Farmhouse is closed). We had excellent breakfasts at the Farmhouse, good lunch at the Daisy and good dinners at the Hil.

My fiancé and I stayed at The Hideaway Loft the weekend of March 19^th and 20^th and it would have been a wonderful experience had the customer service following our stay been more responsive.
We had several issues with the Loft accommodations, which is quite surprising given the age of the property. Some of the issues with the room include: missing shower liner, dirty refrigerator, dingy/​stained towels, non working outside plugs, dusty lamp shades, no cable and there was no mattress joiner for our bed, just to name a few.
Further, my fiancé was attempting to record his proposal to me on Sunday and realized at the very last minute that there was no power going to his whole set-​up. This could have ruined a potentially well-​intentioned act due to no fault of his own.
In our efforts, to provide our constructive feedback to management, we were completely ignored after multiple attempts to make contact. We left a handwritten letter before leaving the property, followed by two voice mail messages. It was very disappointing that we did not receive any acknowledgement or a response to our three communications.
Ten days after our stay, I made one last follow-​up call to management. Afterwards, she returned my call and replied to my email. She did offer an apology and one complimentary night stay which would have been sufficient had we gotten immediate acknowledgement of our concerns. I replied to her email with additional thoughts and what I thought was a more than reasonable and fair resolution — consolation equaling our entire stay… two nights. Once again, there was no response. Two weeks passed and we still did not hear anything. Finally, my fiancé called the Inn hoping to speak with someone higher up who might be able to address the matter. The woman who answered the phone stated that the manager was on another call. It was only after my fiancé explained to the person on the phone about how the room accommodations put a damper on his plans to propose to me and how our calls and emails have gone unanswered, did the manager, send word that the certificate was in the mail. To add insult to injury, she never came to the phone, responded to my email, and we have yet to receive the certificate that she offered.
Serenbe as a whole is a wonderful community with a beautiful landscape. We will always have fond memories of getting engaged. We had even considered Serenbe as a possible wedding venue. However, our experience at the loft and the lack of communication in response to this matter was less than desirable, and has impacted our interest in returning for any future overnight stays.
Last week, I reached out to the owner or Serenbe to make him aware of this situation in hopes that this will not happen with other guests. He immediately responded stating that he would follow-​up this week after he’s had a chance to speak with the manager. I was hopeful! Then, this morning, I received an email from the manager, not referencing any of our prior communications, that stated, «I hope you all enjoyed your Easter weekend. I wanted to confirm that you all have received your comp certificate for an evening at the Inn.» I replied back simply, «No. We haven’t received anything.»
The Inn properties could just use a little TLC, but the management needs an overhaul.
*Big, long siiiiiiiiiiiiiiiiiiigh*

I recently planned a 3 day group meeting for 22 people at Serebe and could not have been happier! Everything was great and all the people who work there are fabulous. From the food, the nice meeting space and all the different rooms and cabins, everything was just perfect. I highly recommend this spot for your next corporate event or small wedding!
I worked with Any to plan our event and she was great to work with!