Spa At Serenbe

This is BY FAR the worst pedicure I’ve ever received for MANY reasons… selection of polish is very nominal, only OPI & colors did not look current. The pedicure chair is in the corner of a back hallway by the bathroom, next to towel storage. The biggest sign that things were going sideways was the absence of any sort of basin in which to soak your feet. Turns out they just don’t do this — they don’t tell you they don’t do this — just jumped right in with removing polish. Nails were not trimmed (usually you are asked if you want them trimmed), just sawed away at my toes with a rough grit file. Little to no cuticle cream was used, pushed back cuticles only, nail edges were rough & look awful! Massage on dry feet with scrubbing salt only on foot to ankle, massage with a quarter size portion of lotion on the feet only (um, hello — legs typically part of the service) lasted about 30 seconds. 2 sloppy coats put on & no top cost bc the ONE bottle they has in salon was «gloppy & won’t work». It also appears they only have 1 implement kit because the technician had to go clean them in between my pedicure & my friend’s pedicure. The individual at the front desk I complained to said all this nonsense about how water could get bacteria in it, then changed course & said it’s wasteful to use water for a pedicure & that Serenbe was a green community. While I do know Serenbe is a green community, this was a ridiculous comment when a spray glue in an aerosol can was used on our toes to dry the polish. Last time I checked, there is not much that is environmentally friendly about aerosol. They gave us ½ off our pedicures — this ridiculous pedicure was $ 38 & reduced to $ 19. While I appreciate the gesture, there is not a chance I would return here. For what my toes & feet look like — $ 19 was too much.

The staff is very nice and professional; however, what is described on their website does not match the services provided. Two examples: the detoxifying seaweed body wrap is described on their website as a full body massage — there is no massage with this service. The therapist puts a seaweed lotion on the skin — this is as close to massage as you get. The second example is the Reiki which is described as channeling healing energy by touch. There is no touch whatsoever in this service. The therapist even described it as hovering. There are no lockerroom facilities to change /​store your belongings and no relaxation area to go to after your service. All in all, it was an expensive let down.