Cinderella Shoppe

I visited this store in hopes of buying my ”dream” dress. I have been to other stores in the area and wanted to give one last local shop a try before going to bigger cities like Philadelphia or Baltimore. I felt for it being local, if I could find something here and add it to my top three then why not support a locally owned store. At first I was excited because they had a huge selection! After about 10 minutes of browsing, the lady (thought she was the owner because of her age and saying she’s been there for many, many years) set aside 3 dresses for me. I loved all 3 but then after trying on the first one, she said that it looked remarkable and the best for my shape and size. I agreed and thought it was stunning so I didn’t push the issue about trying the others.
At this time we starting talking about the price and discount. I was happy with the discount they offered but the dress was still over priced considering their was barely any beads or it having a special design. We got the price under $ 1000 which I was ok with. But then when I asked if I could bring my mom, his mom or my maid of honor to see it the very next day because I was solo and they were working, she said no way and that it’s a now or never sale! So I made some phone calls to get a second opinion before I gave her my payment and when I asked if I could at least send a picture to show them she said no as well. After discussing the situation with them, I told her I was going to have to wait until they can come see it. She said to me ”I figured and I don’t think you are ready to buy a dress at this time, Good bye”. She showed me the door and I kindly left but said this isn’t just a few hundred bucks it’s almost a $ 1000 and you’re customer service here is not the greatest. She replied with saying $ shouldn’t matter when your getting a custome dress that you won’t find anywhere else. She was extremely rude and had no patience.
She basically almost sold me my ”dream”dress in less then 1 hour and discouraged me on the others that I was interested in. I would not recommend this shop to anyone unless you are OKAY with giving your money to some selfish, rude, arrogant and very mean people. Just a side note. When I asked what designer or brand my dress was, she said it was custome made just for the cinderella shoppe. Let me guess there are little adorable mice sewing away in the Back Room making these perfect dream dresses for the evil stepmother to sell!!!

Do not go to this shoppe! The store clerk was so rude to my fiancé that she came home crying. She asked if she could try on a wedding dress and the clerk said «no you can’t just try on dresses. You can come back when your serious about buying a dress and there’s the door.» Humiliated her infront of other customers and took all of the fun and magic out of picking out the dress.

I can see this business has not changed. I could not look at gowns I wanted. Everything was picked by her from some storage area in the back. I could only try on three gowns. I had my entire bridal party with me but we could not look for their dresses since the paid appointment was for me only. They would have to come back. There was nobody else in the store and nobody came in. The gown I purchased was beautiful but I hated it. It was a custom gown made especially for this shoppe. Doubt that too since label was removed. When I went for alterations the dress was way too small and I had lost 15 pounds. I swear it was ordered too small so the alternations would cost almost as much as the dress since they had to remake it. Or it was from previous inventory. Everything had to be altered and the seamstress was hanging her head the whole time. She would not make eye contact with me. I went here on recommendation of a friend who experienced the pageant service and was so pleased. She too was surprised and appalled. I left in tears and a migraine headache.

Would give zero stars if I could.
I actually worked there as a ‘Bridal Consultant’ when I was in my early 20s. There was the owner, her son, and the owners Daughter in Law. The owner of the shop was just as nuts then as she is now. We used to call her White Cloud because of her hair and crappy attitude.
We were forced to work every Saturday with no lunch break or rest. As if that wasnt bad enough, on Saturdays we had to take turns supplying the ‘Grab and Go’ food for everyone.
We were also forced to wear these blue, turtleneck, long sleeve, sack like uniforms that literally hid everything between the neck and knees. We only got one of these polyester monstrosities and we were all working 6 days a week.
The pay scale was impossible to figure out. It was a tiered commission system that I was never able to decipher — which is what they were counting on. I am a CPA now and STILL cant figure out what they were doing. When I left, I found out they were not paying any payroll taxes and I had to file a quarterly tax return myself.
When I was there, they did some Pageant business as well, which is how they were able to claim an 8 state customer base. Pageant sales and the accompanying alterations were where the big money was at that time. The owner would come out and fawn all over the pageant contestants and leave the brides to the staff.
For the brides, we were to get them into a dressing room, get them out of their own clothes and into the undergarments and shoes that were supplied by the shop. We would then parade them out to the mirrors and do the gown fluff and make it seem magical. The brides would wear the bras, shoes, and slips that everyone else wore. The rationale was to make it seem like no other undergarments would work with the gown they were wearing. And, God Forbid, a bride leaves without buying EVERYTHING. We were to push everything from the wedding night lingerie to the men’s tuxes and limo rentals.
My intelligence came into question one time when I let a bride go out and buy food. It was lunchtime on a Saturday and just because I was starving didn’t mean she had to. I encouraged the bride and mother to go have lunch and think about the dress. The second they walked out of the door White Cloud swooped down on me and told me I didn’t know anything about anything (CPA remember). She then proceeded to ‘retrain’ me for the next hour while my bride called back to purchase the gown and headpiece.
I am not a person who revels in the bad fortune of others, but these reviews made me really smile. I quit without notice on a Saturday. I felt bad for my co-​workers but I spent the rest of the day dancing in my living room because I was so happy.

This review was from 2009, but I had to leave it to warn my fellow Unilocalers of this horrid place! I get angry just thinking about this visit!
ZERO STARS! NEGATIVE STARS! — Let me start by saying that I am a 31 year old working professional, and I was looking for a wedding dress and have never been treated so poorly by a business, especially when they knew that I was potentially spending a large sum of money.
I am the type of person that always willing to give someone the benefit of the doubt. However, I SHOULD have listened to the numerous reviews stating how terrible this shop is. I was in the area and decided to stop in to look for some dresses. The owner seemed gracious enough, when my mother and I came into the store. She asked me the standard questions as all the other bridal boutiques. She so boldly stated that she had the perfect dresses in mind for me. She boasted about how the store serviced 8 states and has been in business for over 40 years (Which judging from the décor– I would have to agree with her, becuase nothing has been updated since then) and how they have over 2000 dresses, all the while, bad mouthing other shops in the area, including brides that spend too much money on designer dresses. She told us to look through the dresses in her stock room. After perusing through half of the dresses (most of which were hideous and out dated) She stated «You won’t find what you are looking for in there, I have your dresses» She only pulled 2 dresses. I tried the first one– eh, not my cup of tea. The second one, was a little better, however it was a beige color, not ivory, beige. I asked if it came into another color and she told me that if I got any other color– I would look yellow! Seriously? Then, she told me that «THIS WAS THE ONE– I can see it in your eyes» at which point I knew she was completely delusional. She immediately brought out a veil and swooped in for the hard sale «If you buy it right now, you can have it for $ 900, if you come back it will be $ 1500″, the red flags started to go off at this point.
I discussed the dress and the exit strategy with my mother (in another language) She rudely asked– What are you saying? I said, „We are discussing the dress!“ (Is this woman for real?) She said „Oh, I’ll give you a minute“. (gee– thanks) I then asked to see a mermaid style dress, she rudely said, „Why do you want to see a mermaid? You have no hips or butt, you will not look good, it would look terrible on you, you need curves.“ As my mother and I were walking out, she snidely waved and said ‘Happy shopping!» I retorted «Thanks I will, thanks for trying though, I would have NEVER found my dress here anyway– good luck.»
No bride, should ever be subjected to that kind of treatment, and had I found my dress there-​I would have not given her the business. From the other reviews i’ve read on other sites, she did ME a favor. It seems that the headache continues after the purchase! Ironically– it was the only small neighborhood shop I went too and it had by far the worst customer service and I have been to numerous shops in Manhattan and Philadelphia and have NEVER been treated in this manner! Clearly, she has zero business sense nor social skills. I’m not sure what insecurities that has deep down that she seems to have insulted every single review here, but they sure run deep. This shop is a complete disgrace to the wedding industry! I can’t even believe this place is still in business!
Needless to say, I found my dream dress elsewhere and was treated like a princess from start to finish! After waiting a whole lifetime to marry your Prince Charming, no one should endure this WIcked Witch.
Cinderella Shoppe, indeed, more like the Evil Stepmother Shoppe! This place is a travesty to the Cinderella namesake! Do yourself a favor and DO NOT UNDER ANY CIRCUMSTANCES SHOP HERE!

I want to give this place NEGATIVE stars. The only reason why I won’t is because I DID indeed find the perfect wedding dress for myself, they were able to do as many alterations as I wanted (unlike David’s Bridal, which will only allow enough so that the «integrity of the design isn’t compromised,» whatever that means), and the price of the dress itself was a steal. Isn’t that reason enough for at least three stars, you may ask?
NO. And here’s why.
The owner of the shop is a terribly pushy, judgmental, RUDE woman who has no tact or social graces. She insulted my friends, my sister, and my mother, who were present at the shop with me. A woman I met after the fact raged at how she was told she MUST find a dress with sleeves because her arms were TOO FAT for sleeveless or strapless dresses. Exactly what a blushing new bride wants to be told, right? She made numerous comments on how fat certain brides were, and TURNED AWAY a girl who came to the store because she was «too large» and probably wouldn’t find a dress there, even though I had seen plenty of plus sizes in the stock room.
Secondly, the alterations themselves EQUALED the cost of my dress. They completely ripped me off, and threatened me when I wanted to take my dress back to get someone else to do the alterations. SERIOUSLY. I’m not even joking. I should have contacted the better business bureau when this all originally happened (2009), but I didn’t know enough back then. Now that I see it on Unilocal,I want to be sure to WARN EVERYONE ELSE.
If you DO find the dress of your dreams here, DO NOT UNDER ANY CIRCUMSTANCES get it altered by them. Find someone else! Pretend that your dress fits you perfectly, even if it’s sliding off your shoulders! (Because she WILL try to pressure you into getting the dress altered there.) And BE PREPARED to be insulted. There is no way you will leave that store without being insulted somehow by that woman. I’m not even joking. If you’ve got thick skin (because I left that store more than once in tears), make a game of it yourself. You’ll see!

Honestly if I could give minus stars I would. I had gone here for a mothers dress despite reviews I had read. I should have paid attention. At first I went in with a dress I wanted that I had seen on the Internet and when I called she said she could order it. She never measured me. She just asked me what size I wanted. Oh, and if it didn’t fit, too bad. You’re stuck with it. Then she told me that my daughters choice of colors for her wedding were horrible. Then she followed that up by telling me that since I was retired, I should get a job because I would get cancer otherwise… seriously! Then she wanted payment even though I hadn’t definitely decided I wanted to order the dress. I wanted a color sample first which she said she wouldn’t get for me. I was supposed to call the company myself. After getting more info on the color and dress (FYI the company wanted nothing to do with me unless I was a dress shop owner) I didn’t want the dress. She then told me I should come back in because she knew the perfect color for me and «nothing else will look good on you». I went back in and was looking at dresses and she told me to stop looking. She had the only dress that would look good on me. It was the ugliest piece of crap I’ve ever seen. It was a greenish brown, horrible color and made with very heavy satin material which was exactly what I did not want. When I looked at it I told her it didn’t like the style or color to which she responded «you don’t know what you want. I’m done». I certainly know what I don’t want and it was that hideous dress. I never tried on a dress in the shop. She wouldn’t let me look another gowns. And she cashed the check she said she was going to hold for the first dress that I hadn’t ordered. This woman is totally nuts. Her customer skills are nonexistent. She is rude and insulting. It was a horrible experience. I went to Enchanted Evenings in Lebanon and found several dresses I loved within 10 minutes. Tried them on. Got excellent customer service. Was measured and received a color swatch. I love my gown and everything worked out perfectly. Oh, and the colors my daughter chose looked lovely! Avoid this place at all costs. It’s horrible. And apparently she makes her own gowns and tries to push them on you. Just awful