1st Bay Area Yellow Cab

DO NOT, and I repeat, DO NOT ever rely on this company if you ever need to be any where on time. Twice now I have used this company while I was staying in San Mateo for business. The 2 times that I used their «services», or lack there of, I reserved a cab to pick me up in the morning. On both occasions I made the reservation the night before, on both occasions they have been more than 15 minutes late with no apologies or forewarning.
This morning was especially disgusting. I waited for 15 minutes to roll by before extending them a call. The response I got was «ohhh, he got pulled over at the airport, we’ll send another cab over now.» No apologies issued yet and we are going on 20 minutes late. I went to the street and flagged a different taxi down who got me to where I needed to go in just the right amount of time (thank you). After getting to my destination 1^st BAYC called me back 40 minutes after my original pick up time and told me that my cab was ready for me outside of the hotel. I told the young lady that I had hailed another cab and won’t be needing their services, when I was promptly told, and I quote «It would have been nice had you called us!» Where I proceeded with «Funny thing you brought that up, because I don’t remember ever getting a courtesy call from you about your tardiness.» It was right after this statement when she hung up on me. Now that’s the way to run a business!
If you’re still reading this, there is a follow up to the story. I called the company back this morning, or what I thought was the company #. I asked for the supervisor and she said it was her, this was obviously the person that just hung up on me. After I asked for her name she went into the «hello? hellllooooo? sir? are you there? click.» We both know she could hear me as I was calling from a land line and she told me she was the supervisor. All in all, I will never use this company, and will tell all others to avoid them like the plague (unless you’re into that sort of thing).

I rarely write reviews but this was such a bad experience I had to share.
The one who picke dup the phone told me the driver would be there in 15 – 20 minutes… I called them after 30 minutes, 45 minutes… never got an anyone to pick up again. Had to call 15 times before I got someone to speak with, and during the times that I called – I got no voicemail, no hold signal – nothing. Just hung up on me. Finally I got a call after 55 minutes, saying he was 3 mins away but needed to know where I was??? Hello, didn’t you get that when I called the 1^st time. And then… he called me again only to find out he didn’t write the address down correctly and he was in a completely different place.