AJ’s Green Cleaners

Went there because it is right next to Philz.
They dry-​cleaned three of my dresses — the cleaning was fine, just like at other dry-​cleaners but more expensive.

Only went here once. Dry cleaning was mediocre. Also had them resew a button to my fall coat. Took it home and a few weeks later realized they had sewn the button through the pocket. Called them but they weren’t so forthcoming about fixing it. Won’t be back.

I have been a frequent and very good customer of this cleaners for many years. Unfortunately, I will not be going back. In late fall I took my favorite one-​year-​old Calvin Klein suit-​type jacket for cleaning. I didn’t check it when it was returned because I was in a hurry to leave for a month-​long trip. I planned to put the jacket away anyway as I wear it in spring through fall. Checking on the jacket after the winter holiday, I found that it was not my premium jacket they had returned to me but an inferior jacket belonging to another customer. I took that one back. Neither the owner nor the staff person whom I’d seen got in touch with me for over two weeks. When I finally reached the owner by phone after several tries, he did not apologize for the mix-​up and said I’d complained too late for him to do anything. I never received an apology. I could not believe they would not even acknowledge their error and would not offer any compensation for the loss. I felt very sad and mistreated by this business.

I’ve been going to this cleaners for about 2 years now and overall I am very satisfied. I started going here after lots of frustrating experiences with other cleaners in the Stanford vicinity. AJ’s cleaning is more expensive than other nearby places, but they’ve always done a great job for me. The staff are always super polite and helpful. The location is very convenient except for the mess on California Street right now, but this isn’t the fault of the cleaners. I recommend A. J. Green Cleaners whenever someone asks me for a recommendation.

First time here. Trusted them with removing a pale brown stain from my fav pair of j brand jeans. The lady mentioned that she would try her best, but when I returned to pick it up, the stain had gotten worse and was now white in color!
She swore that it was discoloration; but J brand jeans are impeccable and don’t discolor. All in all, I’m unhappy about the quality of dry cleaning– she should’ve atleast bothered to tell me that the stain had not even come off, let alone go ahead and charge me full price.
Although she gave me a 50% off when I proceeded to inspect the quality of the dry cleaning, I will not be trusting this place with anymore of my clothes! :(

I keep going to AJ’s (maybe once every month) because it is sort of on my way to work, and I like the idea of a green dry cleaner, however, I think the time has come for me to stop coming here. Reasons? 1) Price – I just paid $ 20 for a wool coat to be dry cleaned. That is just positively insane to me. A pair of pants costs around $ 7 to dry clean and it costs $ 5 to launder a shirt. This all just seems way too high. 2) Service – though friendly, is extremely slow. Just pray you are not stuck behind someone with a large order. You’ll be twiddling your thumbs for 10 minutes. 3) Quality – though they have managed to remove some stains, they don’t always, and they have NEVER told me that they can’t get the stain out when I come to pick my clothes up. I always discover the stains right before I’m about to put on the still-​stained garment. Very disappointing, especially considering the price. I cannot justify continuing to patronize this place.

First, the service was friendly, the cleaning was good.
I would rate this a four star if not for two things. Price was definitely on the high side ($ 21 for a suit that looked cotton to me but they claimed was silk — more expensive) — however they did offer 20% off for me when I told them it was my first time there: I felt I had to sort of haggle for this though.
Second, it took too long, I was initially asked if «next week» would be ok and I ended up agreeing to a day 3 – 4 days away.

Let me begin by saying that I didn’t get anything dry cleaned, so this review is about the customer service I received the other day.
I had just gotten a new dress with buttons all the way down the front. I LOVE the dress, but wouldn’t you know that toward the end of the work day, the bottom button popped off? Not a huge deal, since I at least know how to sew a button.
The dress is a fuchsia color, and I didn’t have any thread at home that matched. I was short on time, so didn’t have time to stop at a fabric store to pick up a whole roll of fuchsia thread.
Inspiration struck: I was on California Ave. where there are a number of dry cleaning/​tailors. I popped into AJ’s Green Cleaners to ask if I could buy some thread that matched the button.
I didn’t get the employee’s name, but she was great. She was happy to help. She took her time to find a thread that matched, then she threaded a needle with an ample supply, as well as asked if I wanted some more in case another button falls off. She wrapped the thread around a business card and insisted that she didn’t want any money.
Now THAT’S great customer service. Now the dress looks as good as new.

Pricey, but definitely worth it. I brought Chris some really super sheer curtains that I was afraid to have cleaned just because they were so fine and fragile. They came back to me damn near new.
Their service is fantastic and would happily recommend people try this place at least once.

It’s a little expensive, yes, but I’ve always had good experiences here. Once, I remember I dropped off one of my favorite dresses (my secret wardrobe weapon – sexy yet demure, stylish but functional – it even has pockets! but you want to know about AJ’s, not the dress) and the nice Asian guy I always see told me it would be ready by Saturday, and I told him that’d be fine, although I later realized that I needed it for a romantic weekend away in Napa with my boyfriend. I called AJ’s about ten minutes after dropping it off and the nice man was very accommodating and had the dress ready on Thursday instead.
I’ve been trying to cut back on my dry-​cleaning budget, but I can’t help but think that maybe if I don’t go green, I’ll be indirectly responsible for killing a dolphin or something.
Also, the adjacent coin laundry is pretty decent, although I think some of the machines look like they were built in the seventies. But at least you can leave your stuff while they get washed without running the risk of some bum stealing your sweaters or a perv filching your skivvies…

I’ve been using AJ’s Green Cleaners for about 2 years now. They’re located at the corner of S California and Ash St in Palo Alto, and Simply Sandwiches is right next door on Ash, which is great little place and my favorite for a lunch sandwich. AJ’s does completely organic dry cleaning and the service is very good. So I don’t mind paying a few extra dollars to promote a green business.
I once took a couple of shirts in there which had a few buttons missing, and the lady there put new ones on them and reinforced all the others that were hanging loose for free! I’ve also taken my pants and designer jeans for alteration and they have done an excellent job every time. I must say, their dedication to quality is awesome.
I highly recommend AJ’s Green Cleaners to everyone for great quality dry cleaning in Palo Alto.

I have been going to AJ’s Cleaners for two years, and I would recommend it to anyone. The staff are super nice and always take good care of my clothes. Why not pay a little extra to ensure your clothes stay in good condition?

They did a nice job making my silk blouse and silk dress look sleek, but I have a few beefs about AJ’s:
1.) It cost a whopping $ 21 to have those two things dry cleaned. (Yikes!)
2.) Even though it’s supposed to be a next-​day service, they tried to give me a pickup date of four days later. (I had to haggle for a two-​day turnaround.)
3.) They didn’t seem particular well organized behind the counter. (There were all sorts of piles of bags heaped about.)
4.) The plastic bags they put my stuff in were too short. (This may sound like a lame complaint. In MY car, though, it means that the bottoms of newly clean items accumulate a thin layer of dog hair before they even get inside the house.)
The bottom line is that the service and work was fine, but I probably wouldn’t go back.

I’ve tried AJ’s 5 or 6 times now and am going to move on. In general this is a convenient location and I like the idea of Green Cleaning. But I’ve also had a couple of lousy experiences and really don’t think this is acceptable at their premium prices.
Lousy experience #1: I brought in a leather jacket with a fresh mustard spot. Granted I know there are no guarantees with stains, but clearly this was the only reason the jacket was coming in. Well, $ 45 and two weeks later I get my jacket back with the same spot and not even any acknowledgment that they tried and failed to get it out.
Lousy experience #2: This morning my shirts had gotten switched with someone else. Now I understand this can happen, but rather than just admitting this and helping find my shirts, the proprietress insisted for about 5 minutes that I was wrong that that these really were my shirts… literally trying to hand me this other guy’s shirts the whole time. Weird.
Other than those two, my laundry and cleaning from here have been fine albeit probably 50% higher cost than neighboring places. I think if you want to be in the premium service biz, however, you need to think about premium service a bit more.

This business gets 4 out of 5 stars just because it’s so expensive, but then again, you pay for quality.
This green dry cleaner takes painstaking care of your clothes/​items. They offer «GreenEarth Cleaning,» they clean wedding dresses, do alterations, and much more. The proprieter, Teresa I think is her name, is sooooo nice and she’s very conscientious about providing excellent customer service.
I pay the high prices for having my clothes cleaned here because they never screw anything up. I’ve been to cleaners that leave «shine» iron marks all over my clothes, and AJ’s never has. They clean and press everything extremely well, and they never damage delicate buttons, sequins, lace, etc. I have a lot of expensive clothes with lots of frills and they always manage to clean them well without damaging a thing.
I highly recommend this place if you are tired of cleaners ruining your clothes or have something very special that you need cleaned. I consider this place to be the Ritz-​Carlton of green dry cleaners!

They are pretty expensive. Its great they are green… but they charge green for every green thing they do. That sorta makes sense. kinda. I didn’t mind payin the high fees because I brought them in a big uhm… project. Yeah.