I had the same experience as Lisa B. I had shopped here several times and spent a fair amount of money. The last time I was in, I purchased several items and was then called out of town due to a family member’s death. I tried to return one item when I got back and was told I was out of luck because more than 7 days had passed. It says nothing about this policy on the receipt, and this policy has never been mentioned to me when I was in the store. The sales person pointed to a sign by the register which I had not noticed. My feeling is that if you are going to have such a restrictive return policy, you need to make certain the customer is aware of it. I shop at many small shops and have NEVER been refused store credit for merchandise, especially after such a brief period of time. I won’t be spending any more money here, and think this is a ridiculous approach to customer service.
Tina P.
Évaluation du lieu : 5 Redwood City, CA
I don’t understand lisa“s review. You can return up to 7 days and after that get store credit. The service is excellent and the quality of the merchandise superb.
Lisa B.
Évaluation du lieu : 2 Redwood City, CA
Be sure you know what you are getting because they won’t even give a store credit after 7 days. Not only that, they are very rude about it. I have spent a lot of money here, but no more.