Express Care

Not impressed with Dr. Jones. She seemed to be in a hurry and acted as if I was wasting her time.

Don’t expect much if they are required to think. I needed an updated MRI test done for an existing condition before a specialist would see me. All I needed was for a doctor at express care to order the test. This simple task was made very complicated because two different doctors at the EC clinic wanted to waste their time and mine to come in and «evaluate» me first. Such a joke because all I was doing is switching to an in network specialist from my out of network specialist. Very unprofessional. Doctors acting as if they know more than the customer.

They’re actually one of the worst hospitals in the area:
Horrible money grubbing pigs… I have a serious condition but they wouldn’t even see me at Express Care, told me I needed to wait a month and a half for an out-​of-​network primary care physician…

2 hours for a simple test… Just to be at the end forwarded to another Stanford clinic, where one will need to explain again all the details because the systems are not connected to each other. Unprofessional, disorganized, waste of time. Thank you, doctor Suzanne Gokel!

Noelle’s Unilocal Note Book 2015
Stanford Health Care Express is located on the first floor of the Hoover Pavilion at 211 Quarry Road in Palo Alto, California. There is a large parking structure to the right of the building.
Stanford Health Care Express is great when:
1. you cannot get an appointment with your primary care physician.
2. It’s not life threatening (i.e. emergency room visit).
3. it’s after hours and your doctor’s office is closed.
To Book an Appointment:
1. Call Stanford
2. Book an appointment
3. Arrive and be seen by physician
I booked an appointment for my husband and myself via phone (can’t book through Stanford’s MyHealth). We arrived, parked in the parking garage, checked into the reception area and was seen by a doctor. My husband was misdiagnosed by his chiropractor, his chiropractor thought he had the start of shingles when in fact he didn’t. We didn’t want to take a chance so we went to SHCE. The doctor we were seen by had worked with other Stanford doctors we’ve been seen by. She was professional, kind and made sure we were well.
My husband and I are seen by a doctor at the Stanford Internal Medicine Group in the same building but on the 3^rd floor. The laboratory for blood work and the Walgreens Pharmacy are located on the first floor. Bottom line– we had an excellent experience and our wait time was relatively short. If you’re already patients with a Stanford PCP you’ll get notes updated in your MyHealth account.
Noelle’s Notes
Excellent Health Care
Lab and Walgreens located on first floor
Parking Garage (too bad they don’t have free parking!)

This place is so deceiving, you think Stanford Hospital and its affiliates would be the shining beacon of healthcare in a sea of mediocrity. Well sad to say that at the Express Care Clinic mediocrity seems to be par for the course. Long waits times, lots of paperwork, and understaffed (except for the people hired to open doors). Overall I plan on going to PAMF next time I need Urgent Care.

I have been going to numerous doctors and have encountered multiple health care providers but there’s one that really took the time out to understand my concerns. I was experiencing stomach issues including nausea. This was my first time at this location and was busy. Even though it was busy, I felt that Neema Patel really took the time out to figure out why I was having these issues. She is very knowledgeable, empathetic, and got down to the source of the problems. After her recommendation, the stomach issues resolved. I was pleased with my experience at this express care clinic and Neema Patel! :)

Actually aside from the modern facility and empty patient waiting room, I was not that impressed. I waited 2 hours to see a physician for a pink eye although I was literally the only patient waiting for 2 hours, then ended up with a physician assistant who looked at my eye for a couple minutes without any thorough exam to assess how much irritation there was. My wife’s examining my eye was even more thorough than that. They sent me a bill for $ 357 for seeing a physician assistant (no doctor ever showed up). I guess that explains the empty patient room in what is supposedly a peak hour…

Yeah this place is really good if you get sick and need a doctor to look at you asap (call ahead for an appointment though if the online reservation system is only showing the next day, etc. — sometimes more space the same day).
Got a horrible sore throat. Scheduled an appointment. Didn’t have to wait much. Personable, friendly, knowledgeable doctor. Got a rapid strep test. Came back positive, got antibiotics at the on-​site pharmacy. Day later, got cured. Check your insurance though.
And even with insurance, if you’re on a budget, ask what your lab costs might be (because they do them often at the hospital, they will often cost more than if you requested them somewhere else — e.g., Quest if they’re not as urgent).

Our experience with Stanford Express was remarkably positive. Puzzling chest pain was the problem, and Express was the only immediate offering. We were seen promptly and the entire visit was one of great combo of expertise and warmth. Both Jennifer, the M.A. and then R.N. practitioner, Mary Ginn, were very impressive! Mary showed very keen diagnostic skills in arriving at her diagnosis, in a very friendly manner. There was no clock-​watching, or rush! It was medicine at it’s top. With EKG, chest X-​rays, and all, the entire visit took a little more than an hour! We were very satisfied. They are real easy to recommend.

On time, every time! An awesome experience. I have been here twice in a week, once for strep and the other for pink eye, and both times I got an immediate appointment (first was through booking online and second booking via phone). My PCP had no same day appointment and so decided to give it a try. I didn’t expect much (as I know the wait times at the hospital!). But here the doctors and RNs see you on time. Like all Stanford doctors they have impeccable bedside manners. The ladies making the appointment have a warm welcoming tone (and not angry that you called). The doctors do a thorough job. I’m more comfortable seeing the doctors here than my PCP who finds it impossible to provide same day or next day or even 3 day later appointments. I really do wish they expand their services to the South Bay (San Jose, Los Gatos area)

Yes, I am a Stanford Hospital employed RN; however I think this makes me have even higher expectations as a patient and Stanford Express care did not disappoint me. I made the appointment the night before, online using My Health as i had a really sore throat which was not getting better after 3 – 5 days. So bad in fact that I could barely swallow and the pain woke me up at night. Arrived 10 minutes before my appointment time and was greeted warmly and sincerely. Given a few forms to complete and barely sat down before I was ushered in to the consulting room where my Vital signs were checked by the clinic assistant who also was extremely kind and very professional. Saw Dr David and he epitomizes what every good General practitioner MD should be. He was caring, interested, extremely thorough (I was impressed as one who works with MDs every day of my life) and explained everything to me. I honestly could not fault him on anything. I had a throat swab done and he suggested a blood test too and yet again, my experience in the lab on site was nothing but stellar. I am really proud of the service that my colleagues render here at the express care as they do the Stanford Hospital name proud. In future if I need an urgent medical consultation with extremely experienced and caring doctors and nurses, I will be make an appointment here. Highly recommended.

I wanted to post my amazing experience with this express care clinic. So yesterday I got bit by my cat multiple times and the bite had started to develop redness over my finger within an hour or so after being bit. I called this clinic, and from the secretary on the phone who was professional and very kind, made me an appointment to see the doctor in an hour from when I called. So to sweeten the deal, I came in, check in was very smooth and quick. I got taken in even before I was done registering and went into a well kept room, and then spoke to the MA who was genuine and took my vitals. Less than 5 minutes of the MA leaving, the doctor came in. She took the time to listen, asses me and go over the treatment plan she wanted to start. The doctor was very thorough, answered all my questions and explained everything in great detail. In the end I was sent home with antibiotics and strict clear instructions on when to come back if there were problems. The visit was far more than I had expected. Staff from the beginning phone call to the registration, MA, and Doctor, well I was very impressed. Will definitely be back if I ever need care for minor care! Thank you Stanford for developing such a great clinic!