Fluc

FLUC is a decent service if you don’t mind burning a good 3 to 7 dollars extra for meal delivery. FLUC has about an 85% track record of correctly delivering orders on time to my office. However, the challenges of their business model means they have to hide fees in order to not scare away customers, and I do not respect that.
THEIR VALUE
* FLUC delivers a wide variety of restaurant meals to your location – mostly to workplaces, I assume.
* A FLUC delivered lunch at the office, can be a nice opportunity to break bread with your coworkers.
* Food Lovers United Co. (a.k.a. FLUC) gives you the ability to order food conveniently from your mobile device, and the user experience is decent.
THEIR FEES: EXPLICIT AND HIDDEN
* FLUC adds extra fees to your order: 1) tax, 2) delivery, 3) transaction fee, 4) driver’s tip (optional). These fees are explicitly revealed during the transaction.
* However, FLUC inflates the actual cost of each menu item beforehand. No mention of this anywhere. You only find this out when you visit the restaurant they are delivering from. The $ 8 sandwich on the FLUC menu (before any taxes or explicit fees) is actually only $ 6 at the sandwich shop. Kind of a surprise, no?
HIDDEN FEES REVEAL A PROBLEM
When they hide fees, they’re basically saying, «You wouldn’t use us if you knew how much you actually had to pay us». The sandwich from the deli costs about $ 7 with tax. The same sandwich costs $ 11 to $ 13 including tip using FLUC. Does that math make you want to get in your car and pick it up yourself? Well, FLUC thinks it might, so they hide their fees and try and spread the blame to the restaurant.
BUT THEY’RE A BUSINESS, RIGHT?
Look, I get it. FLUC needs to make a profit as it runs a difficult business of time-​sensitive logistics. I assume they make most of their daily revenue during lunch time, and then sales trail off after that. FLUC makes a lot of sense to office workers that may have only 30 minutes to eat lunch, but FLUC makes much less sense in the evening for people who can cook or who actually want to go out to eat. So with only a 2-​hour window for lunch, they’ve got to price aggressively. But that being said, I don’t have a lot of respect for a company that feels the need to deceive its customers in order to hit its sales targets.
WHAT IS CONVENIENCE WORTH TO YOU?
Are you frustrated by the cost of soda at the movie theater? How about the cost of a cup of coffee at the airport? Exorbidant convenience fees usually rub me the wrong way after a while, and FLUC produces in me the same feeling of getting reamed. I do break down, however, when the whole office is getting Panda Express delivered through FLUC and we eat together. Scarfing down orange chicken with your buddies eases the pain.
**In response to Shelly J.** See my pic of email receipt.
Hi Shelly J. Thanks so much for responding, it means a lot. The transaction fee isn’t a big deal at all, it’s only $ 0.30 on this FLUC receipt. Maybe it’s for the group order?
Speaking of group orders, I have been informed that in ordering for a group, the person with the account used to make the order must also buy something. This means that my coworker, whose job it is to order us food (but who often brings her lunch), must buy something cheap & meaningless for the order to go through like a cup of milk – and that usually gets tossed out. I’ve heard her complain about this several times. Are there any plans to ease this requirement? It’s a small adjustment on FLUC’s end, but will improve the overall ordering experience (and might stop her from repeating a negative refrain about FLUC with bad words in it).
Thanks for the link regarding your pricing wherein appears the following quote: «Straight up — $ 5.99 is our charge for orders under $ 100.»
Well, if that’s true and the email receipt I’ve attached is representative of current receipt formatting then it’s seemingly confirmed that FLUC is not straight up about its pricing, and seems to ‘hide’ it by breaking up the fee.
If FLUC’s transaction info was as explicit as the pricing FAQ, this issue I raise would go away. One suggestion to address this is to be upfront on the receipt about the exact amount of FLUC’s menu adjustments compared to the menu prices at the restaurant.
Lastly, this paragraph from the FAQ about menu price adjustments is super vague. Maybe throw in some data that reveals some distribution of menu price adjustments, or at least the average adjustment across the board? Again, the vagueness of the paragraph makes it seem like FLUC isn’t being forthcoming. Just sayin…
«Our prices differ from restaurants prices and can be higher, lower or the same. We run a number of promotions on different items that are usually significantly different in addition to heaps of promotions generally.»

I have used Fluc a few times, for those nights you just don’t want to cook, Fluc is the best!
It is definitely pricier to order through Fluc than ordering and picking up food yourself but when you’re feeling tired/​lazy you’ll tend to overlook that fact.
Food can be a little cold and soggy on occasion, so just play it smart when ordering, maybe pick something that can sit for a bit and still be delicious when it’s delivered.
Glad they have been adding more restaurants to choose from.
I guess it’s good to have an app that appeals to our inner recluse. ;-)

I have used them for a while, and a short time ago, their online experience changed. They used to have a better online/​ordering experience (game play while waiting, tracking info, better tip options) — New management? New owner?
Today, they canceled my order due to the restaurant closing early… About 30 mins after ordering, I checked the delivery time. I was confused because my screen just went back to the ordering page, after reloading multiple times I checked my text. There was an auto text saying it was canceled due to the early closing of the restaurant. I called fluc, it went to voicemail. SO, I called the restaurant (this is 40 mins after ordering — delivery was estimated at 65 min) and they said they were open still for 45 mins (the person who answered also said they were open for pick-​up orders). (who’s lying?!) Then, I went to order something else and the delivery times have jumped to 80−95mins! (And that was if I ordered now, 40 mins later!) I received a text from Shelly and called her right away. She said they recorded they conversations, but she didn’t know what was the problem because they order online (so what recording would she have pulled up anyhow?!) She responded (multiple times) with a generic response of «we understand if you want to want to wait and order later or we can order it again» (because the manager from the restaurant contacted them say they were not closed! — she said they called 30 secs prior to me calling) and would issue a driver for it. At this point, I do not trust the process.
Not sure if the company management changed, but Fluc is something I am not sure I want to use again. (there are other options out there to try)
Please note — The food will not always be as «hot and ready» as getting it yourself. I am understanding of that and have been pretty forgiving in my driver/​fluc website ratings/​tips. But I find this past experience (and more irritations leading up to this) unacceptable.
(I see Shelly responds to these Unilocal reviews. Please note, generic responses from the company are not appreciated nor do they give anyone a «feel» for the company. We can all hire someone/​customer service reps to send responses to poor reviews. Just show better service — looks like I am not the only one who feels this way)

I’ve only placed one order but I’m impressed.
My fellow coworkers have been having some pretty tasty looking food delivered to them over the past few weeks. I got curious and was informed about the service.
Last night, we didn’t feel like cooking or going out. Tired of ordering delivery from our local Chinese and pizza place, we decided to give it a try.
I have no idea if the prices I’m paying are the same as I would pay at the restaurant or what constitutes a reasonable deliver fee. Frankly, I don’t care! The bottom line is that within an hour of placing our order, we had fresh food delivered to our home by a very pleasant and friendly driver. When you factor in the convenience, time savings and the «I don’t feel like going out» factor, I’m more than willing to pay the premium.
My only «gripe» would be that I know some of the restaurants offer free delivery on their own so if you’re feeling particularly miserly it’s probably worth a few moments of your time to figure out if don’t have to pay for delivery.

My order took well over an hour to arrive.
I live less than a mile away from the restaurant. I ordered through them because I broke my right ankle the day before so I’m not going to be driving for a while.
I haven’t had great experiences with doordash or fluc, mainly that they take a very long time.
I placed my order at 2:45pm. At 3:45pm, I called them, I didn’t get anywhere with them so I tried the restaurant. They told me «Your order has been ready for over 45 minutes.»
By the time my food got to me, it was cold and soggy.
The restaurant told me this happens a lot with both fluc and doordash.
I don’t mind paying extra for a service when I’m incapacitated but it’s not worth it when I don’t like paying for something executed so poorly.

One, our driver delivered to the wrong location and when contacting support they were unable to contact the driver. Two, fluc would not refund us of our order when dissatisfied with their service of waiting over two hours for delivery. Three when asked to speak with a manager, we were told that there was not one available at the time.
I will not be using this service any longer which is unfortunate considering previous deliveries have been pleasant. The negative far outweighed the positive in this scenario. It was just an overal unpleasant experience. Fortunately this is not the only delivery service out there.

No food delivery services are perfect and I have tried a few. I am sure different deliveries from fluc will turn out inconsistent but my last experience was great. The driver took the fastest route to and from the restaurant which made his arrival ten minutes before the estimated time.
The food was relatively hot and the driver was courteous. The computer updates as well as the tracking for the driver’s car worked perfectly. All in all, a great experience.

Be lucky to get 1 star, 0 if possible.
The service is terrible, and the food was horrendous. Don’t forget very, expensive.
I tried calling customer service and nobody answered. I tried calling the driver, and his phone would go to voicemail. I saw him on the GPS fly by my building, 3 times. Food was soggy and cold. The app is so bad, it even deleted my preference of toppings. I got a sandwich with nothing but meat and cheese.
I even tipped 20% before getting my food. Dumbest thing I could have done!

The order was incorrect and their «customer service» is a joke.
Stick with Eat24 or Grubhub.

The driver was great but the customer service is lacking.
I ordered an item that stated it came as a meal and was only one item instead. Customer service was apathetic and while they stated that they would forward feedback on the menu item it didn’t solve my lack of a lunch.
I will not be using Fluc again and do NOT recommend you use it if you are reading this.

Further update.
Ordered from Olive Garden, ordered Eggplant Parmagania, and got Rosemary Chicken. We are vegetarians, and now dinner is busted. I guess these folks just don’t get it right!

I will not use FLUC again. Too many mistakes constantly and the email responses are completely robotized. Perhaps they still need time to learn and grow as a company, but I will no longer be apart of it. I am too annoyed from this company to even write a whole review. I will be sticking with DoorDash and Postmates. THE END lol
Could be my hunger talking…
PEACE OUT FLUC lol

Love love love using fluc. They are always on time and if not, they make up for it by giving discounts. Love the way you can tell whether your order has been received, or in progress or on track for delivery.
Thanks guys

Probably never using another delivery service other than Fluc. They have all my favorite restaurants and like others have said 99% of the time never mess up.
Lately it’s been taking a little longer than normal to match the order to a driver. And on the occasion they forget a small item that I’ve ordered which is my reasoning for the 4 stars.
Other than those two issues there’s so many more positives with this company. I love the live tracking and how they show you what your driver looks like so you know who to expect. Most drivers I have will text me separately than the company text updates to tell me if the restaurant is taking long or what have you. And lastly, I’ve never had a meal take longer than the estimated time.
Keep up the good work Fluc.

Fluc used to be spot-​on with their delivery service. I think, however, they are having scaling issues that is degrading their service to the point where it’s not all that useful to me anymore.
The ordering experience in their app is easy to use, so that’s not the problem (kudos to their app team). The issue is that they’re having problems w/​executing on delivering what you ordered. The past three orders I’ve tried have gone down like this.
— Ordered my food, got a quote of 6:45PM. Got it late because the delivery driver went one street over and couldn’t figure out how to get into the building. It wasn’t until I called the driver to tell him the only entrance is on the address I gave (imagine that) that my order arrived.
— Next time — same deal, different driver. What is so hard about going to an exact address?
— Third time — ordered for delivery to my office. The order hadn’t even been assigned a driver by the time they quoted my food would arrive.
Not sure what’s going on over there, but they probably should address it if they intend on sticking around. I’m pretty sure they’re losing me as a customer.

Fluc is my favorite delivery service, they have many options and 99% of time everything works perfectly. I utilize Fluc to deliver to my home and my office. I like the fact that Fluc has many options that deliver late into the evening when I’m stuck at the office.
As others have said, the constant updates from the driver is nice to keep abreast of arrival time. Occasionally, I’ve received messages that the kitchen is busy and the order is going to be late and it’s nice to know that ahead of time so I can plan for the new delivery time.
On the rare occasion that something goes wrong with the order, Fluc always proactively contacts me and immediately rectifies the situation.
I’m at work on a late Sunday night right now waiting for Korean chicken to be delivered by Fluc from Vons!

My boyfriend and I order from FLUC probably once a day… sometimes twice… Seriously, we hate to cook and so we just say FLUC it!
Most of the drivers are very nice and social… some just hand the food off and leave. Either way is fine with us. It is great that they text you when the driver arrives at the restaurant and also updates you with an ETA.
Our apartment complex is new and has an automated front door. Some drivers come up to our actual apartment… most do not. Just an annoyance to note.
Sometimes the restaurant we order from messes up an order and if we report it to FLUC they are always willing to comp the meal and once even went back to the restaurant and retrieved what was missed.
This is a great company and don’t forget to FLUC bump your driver! It supposedly gets you points. but I have yet see that happen

From a customer’s p.o.v.: I’ve tried Door Dash and they’re ok. I like that Fluc drivers text you and keep you updated on the order, letting you know who they are and when they’re on their way to the restaurant or to you. Great, fast service!
From a driver’s p.o.v.: I looove working with Fluc. Hands down, the best company I’ve worked for. They’re so flexible, so friendly, and the pay is great. I enjoy meeting new people and seeing new places. I’ve worked in most of the cities between Milpitas and San Mateo. But the very best part of this job is finding all of these great places to eat at. I have so many restaurants jotted down on my To Eat At list.

DO NOT TRUST THESE PEOPLE.
Yes, I got full refund from the last mess up. Yes, I got free delivery, but when we ordered again today, same thing! We are still missing an item.
When Pouya delivered our order he didn’t even have a list of food that he’s delivering. He just said everything is there– uhh NOT! We found out about it a few minutes after he left.
That’s it. We’re never ever ever using Fluc.

Fluc rocks my socks and is the cause for my increased waistband size.
My deliveries have been correct, my orders have arrived on time, and it saves me the hassle of being a lazy tub o’lard that has to get into my car and pick up food when I don’t cook.
Thanks, F.L.U.C.