Michael Kors

Spolied myself with a small purse from here and I love it. But the sales associates are pushy, I get it it’s there job but honey, let me walk in the door and breathe first. overall, fine shopping experience. the associates can seem slightly fake at times but they can be sweet.

Don’t enter the store
Like these other customers they go back on their word
I had this guy follow me around begging me for an internship and told me whatever I bought could be returned exchanged but that wasn’t the case since the guy was blabbering away nonsense just to get an internship
The staff is rude and caters to only folks who make bulk purchases
I dumped the dress on their counter forfeited the amount and walked off no more of this euro trash

I came in here for a shopping spree and the girl manager was very helpful because I did not know what to wear with a dress for my sisters engagement dinner. They glammed me up with a purse that I never thought I’d wear/​like (but I love now!), a beautiful watch, two rings and earrings. It really was fun binging for a day. I’ll go back here again for another special event!

I got something in this store and want to return it. No one told me the item I bought is final item and the girl was soooooooo rude. She said I should read the receipt before I buy it. How can I get receipt even before I buy? She said it was my own fault to buy something on sale. I kept telling her nicely that it’s your staff who didn’t tell me and I really need to return this. After saying that, she said she will call the security if I don’t leave and still want to return. I called customer service and they said their staff did the correct thing and I was the one who should take response for it since I’m the one who purchased. I guess this brand just don’t care customer service. Never go to this store. They lie to get you buy staff and all items are final item if you want to return or exchange.
BTW, the girl is their supervisor. Who always say hi to me when I have my Prada bag with me and ignore me when I wear flat and shorts.

The sales associate AJ refused to process refund for a full-​price item ordered online. He said he would ship the item back to their warehouse the next day and he said there would not be any tracking info. But, the online warehouse never got the returned package after two weeks. Their store don’t even call back. Their customer service is awful compared to the other stores of the Stanford shopping center. Handling this matter through proper authorities now will keep an update.
In short, stay away from this store.

Liked the store it was big. I had just come out of coach with a huge shopping bag and I was looking in here and one of the guys working tried to grab it out of my hand to look. Also he was really annoying and followed me around. Obviously because of the bag. I saw the prices and I left. Considering Macys, Nordstrom, and Bloomingdale’s had ones for better prices. I really do not want someone trying to grab my bag with hundreds of dollars of stuff inside

One less star because they didn’t have the shoes I like that I saw their website. But overall they have more shoes than Valley fair mall & MK at the Great Mall only carriesd bags and watches. MK has the comfiest shoes I’ve tried on. I was wondering, why do this girls kept buying this expensive shoes, but after trying them out. Now I know. So going back to the store review. I brought my toddler in with me and I was wearing not so expensive clothing like the other reviews are saying that they give you more attention if you dress bling bling… I was hesitant to go in because of the reviews I read. That day I had jeans, t shirt, & beach slippers, and on top of that I brought my toddler with me. He was running around causing havocs in the store.. I was approached by a lady and asked if I need assistance with shoe sizes. I was looking at shoes wanting to try them on but my toddler was not behaving, so mommy could buy something. Overall experience: Great store, not pushy sales but approachable…

AMAZING. love this store over valley fair by FAR. Any day I would choose to come here. The salespeople are completely professional and not snooty or pushy. They help you and could care less if you are going to splurge big or just buy a couple small bags. They treat you the same no matter what.
In particular FATEMA and the asian store manager (Starts with a G) are by far the best! They will help you find exactly what you are looking for and know what looks best! Completely recommend.

I wear MK watches 24-​seven and have never set the time on any of them.
I have a problem. It’s an ever growing infatuation with my favorite accessory designer in the world. Bracelets, earrings, clutches, you are killing me Michael. My MK collection has taken up residence in my BF’s sports gear closet and is now overflowing into our living room.
Accessorize to the limit. Just be careful of your credit limit.

Allison here is AMAZING!!! Best customer experience and service I’ve had in a retail store! Looking to forward to coming back and do more shopping.

I went here today to see if they had some new bags I saw on the MK website and the entire staff was completely clueless. They argued with me that what I was saying was wrong and that the bags I was asking about didn’t exist. Hello! Just check your own company’s website some time, maybe you’ll learn something. Will NEVER buy anything from here. Would rather spend my money elsewhere. Guess they didn’t like that I had jeans and a sweatshirt on.

Went into this Michael Kors location right before Christmas to get a gift for my mom and was helped by the AMAZING and WONDERFUL Fatema. Words cannot describe how great she was. I wanted to get my mother a wallet, but with her suggestions and help I walked out with a bag instead. The store is beautiful and spacious. It has everything from the Kors lines, including Collection and MMK. While I might not have money flowing out of my wallet, Fatema treated me with respect and a casual, friendly demeanor that I really appreciated. I’ve never received bad service at any Michael Kors location, but the Stanford store really stands out as a great shop. I will definitely be back and have told so many people, including my local Michael Kors in Orange County, about how great Fatema was.

I love and hate that this MK store is so close to where I live. Once I enter, it gets dangerous. The staff here has always been friendly regardless of what I am wearing that day (contrary to other reviewers’ experiences) — whether I’m sporting some designer swag or just jeans and sneakers, pretty much everyone in the store will greet me and see if I need any help.
The other day I had purchased two pairs of MK shoes at Macy’s when they had a big clearance sale. I walked into the Michael Kors store with my Macy’s bag to see if they had anything else I could throw my paycheck at (apparently two pairs of shoes were not enough that day…). The sales guy that helped me was Michael and he was phenomenal! I liked one of their winter coats that was reduced significantly but they were out of my size. He went and checked with about 10 stores in the Northern California area until he located one in my size and arranged to have it shipped to the Stanford Mall store within a few days. I also ended up trying (and buying) a bunch of other items that day — nothing better than feeling fab when you leave the mall.
Complimentary champagne is always a plus here when you’re perusing the clothing racks for some goodies! Michael Kors is my favorite designer and I treasure each piece of his clothing & jewelry.

Best customer experience I’ve ever experienced in a retail store. The staff is incredibly nice and helpful, I always have a really great time when I shop here and they go out of their way to get you what you need and will call other locations if they are out of your size.

I have been into many different Michael Kors stores, and this was was a fairly average experience.
The best experience that I had in one of these stores was when upon entering the store, they offered me a glass of champagne. Unreasonable expectation? I don’t think so. Not when you are about to purchase something that is probably over $ 300, and hey, it’s a good investment for them to get you a little bubbly before you make a mega purchase.
Anyway, there was nothing bad or good about my experience here, it just stood out as a average shopping experience for clothing and accessories that were very un-​average.
I think I might come back here, but I have a much better time in coutre stores where I feel as though my business is valued.

When shopping with my work clothes, carrying my Louis and bling, the sales staff are all over you like flies on crap.
When shopping with my frayed shorts and sneakers, and baseball cap post hike in the hills, the sales staff ignore you like the SBD gas that they had just passed…
Although the store was empty on a Saturday afternoon and staffed with 3 sales folks, no one even bothered to say «hello» to an entourage of 3.
So — I spied a bag that I liked and walked to Norstrom to buy it. I regret my previous purchases in the store. I would never patronize a business with such double standards.
Owners take note: You should NEVER judge people by how they are dressed. You grossly underestimate the buying power of people, especially in this area. A simple Hello might be a good place to start.
And yes if you like the MK brand — try Nordstrom if you’re into brick and mortar and Zappos if you are an on-​line shopper. Excellent selection with both Nordstrom and Zappos and superior customer service to put this store to shame.

I hesitate to give such a negative review, but sadly my first experience in this Michael Kors store was less than wonderful.
I’ve been a fan of MK for awhile but never really wanted to spend the money on nicer clothing. Now that I’m a bit older, I realize the value of investing in certain pieces and I am not so against spending the money for nicer clothes. I was looking for a leather jacket and, being a MK fan, decided to go into the store which, for me, is intimidating by itself.
My mom and I walked in on a Sunday around 5:30 p.m. We were not greeted when we walked in, nor were we greeted or even approached by anyone as we walked around the store looking at the clothes and handbags for about ten minutes. I will give them the benefit of the doubt and say since it was late afternoon on a Sunday that maybe they were short staffed, but that still does not excuse us not being acknowledged the ENTIRE time we spent in the store. No greeting, no «can I help you», not even a glance… no acknowledgement of us even being in the store, period.
I’d also like to mention that I wasn’t that impressed with their selection. It seemed as though there was a lot of empty space and not much clothing. Perhaps this is standard fare at all MK stores, but now I remember why I was so intimidated to go into a designer store in the first place… fear of being ignored/​dismissed, and that is exactly what I experienced.

************************** UPDATE REVIEW ****************************
Honestly I haven’t been a fan of Kors, because most of his bags are made in China! Except for his shoes, reasonable prices and comfortable! Although now some handbags are now made in other countries and especially the lizard and crocs collection now in Italy, love!
We weren’t plan to come in, but Nikko the assistant manager, he’s new here, was super kind! Mom ended up with shoes and bags, as always unexpected. I got to give Nikko all the credit! Keep it up, you will see more of mom and dad’s wallet, of course!

My goal is to collect a Michael Kors watch in every color with the exception of the rose colored one. Luckily for me, their watches are not super expensive so it makes such a goal attainable. This place has all of the watches nicely displayed in the middle of the store, so you can admire them while you plot which one you will buy next.