Nordstrom

A warning to all shoppers. Nordstroms has been sending out new credit cards. Look closely at the account number on your card. This first «new card» was on my regular account. Shortly afterwards, I received another «new» card and so destroyed all earlier cards. Turns out this card is a brand new Debit account and they took nearly $ 200. out of my bank account. I have cancelled new card, and had the charges on both accounts consolidated. However, I cannot access my account now. I am going to have to actually go to the store to pay this bill. This store is practicing underhanded and DECEPTIVE financial shenanigans. Bloomies and Macy’s have better stuff – shop there!

Pls stop by and see the best tailor in the Bay Area (especially Nordstrom), Shakeb Jawanshir. He is the best and goes the extra mile for customer service. Seyed Deyhimi, personal stylist, is also one of the best.
P. s. Pls improve the wi – fi connection as it is very slow

The seats are not comfy: they are too slippery and I cannot slouch in them. Good AC tho, things are expensive which I don’t love.

If you’re not dressed in designer clothes and shoes, do not shop here. The SA will look you up and down and assess you and will only help you if they think that you are «worthy» of their help and will be able to buy something. Profiling at its best, especially in the shoe and handbag departments. What did Nordstrom’s do? Hire all the blonde, snobby girls with bad attitudes. It appears that way. Oh well, there’s always Union Square and Valley Fair where I’ve received nothing but exceptional service.

I went two weeks ago and omg everyone just so happy to help you they welcome you and directs you where you want your destinations to be lol you go crazy and you want everything lol
But I told them exactly what I was looking for and bam found it so happy

very disappointing that this gorgeous Stanford location doesn’t carry the beauty brand Cle de Peau, but only La Prairie and La Mer.
So you send the business to your neighbor, Neiman Marcus.

I am writing because of an exceptional employee at the Stanford Nordstrom’s Store Customer Service Dept. I have deal with this department on several occasions, and have found Nelly B. to be very competent and responsive to work with. I was actually quite surprised that she was not the Manager of the Department, but am grateful that she is there, ready to take care of my issues with Nordstrom. I highly recommend anyone who needs a diligent, thoughtful and amazing employee w/​CS to ask for Nelly. Note to Nordstrom Management: Nelly deserves a Manager title!!!

Janelle G. from handbags department at the Palo Alto store was amazing. Very nice and very helpful with helping me with my purchase. I would definitely love to do business with her again.

NOTE: This review is regarding the parking lot of Nordstrom’s.
I found myself with some time the other morning, and thought about dropping by the Container Store. Pulling into Nordstrom, as I was rounding the corner and coming to a stop at the intersection, only to see something hanging in the corner of my eye. Upon looking closer, I realized that it was a chain/​sign hanging across my path.
A thin, rusted chain — one that completed blended into the wet road. There was a reflector, but only on the one side (???) — the one I wasn’t privy to. I decided that it was time to go, only to have multiple exits with this same setup. If they must close of exits, then why not have reflectors on both sides of these hanging signs.
Very dangerous.

I have to agree with some of the other reviewers that the customer service in this store has gone downhill, particularly in the shoe department. Trying to get help there is a challenge in itself.
Don’t ever order anything from a cashier here. If they don’t have your size, color, etc. order it yourself online. That way you’ll have a tracking number and can trace it yourself. If you order from a register, they’ll tell you they’ll send email updates, but they don’t. Its a real problem when its a gift and you assume the recipient has the gift and hasn’t thanked you, when in fact, they never got it.
No customer service department. The thought is each register has an employee trained in customer service, but some employees need more training.
I would suggest everyone get a personal stylist and shopper. It will save you a ton of frustration once you find one on the same page as you.

My favorite go-​to shopping destination has everything I need! Great brands, good prices, excellent service and a nice little restaurant! I was able to buy amazing Christmas gifts at great prices and they definitely are great at guest services like returns, alterations, wrapping gifts up and everything you can envision. Just get a Nordies card and you will be addicted for life!

Customer Service in the Jewelry Department.
I am only writing this review after talking to my friend about the same experience in the Nordstrom’s Jewelry department. I thought that Nordstrom was known for their customer service, but apparently not. I went to go buy a necklace for my girlfriend. Mind you this is the first time I’ve ever ventured into the jewelry department, so was quite uncertain about the process. I was ignored at first. Then when I asked to be helped, the pointed me away to other parts of the department (from fashion to fine even though I was just looking to buy jewelry). The experience was similar in the level of rudeness for my friend and lack of customer service. My girlfriend used to work for Nordstrom and has always told me about the level of service she learned working there, but not at this location… I’m not going to buy things from this department ever again.

Call me a glutton for punishment. As a former Seattleite and long-​time Nordstrom customer I guess I can’t believe –or admit – how awful the Nordstrom stores and service are here in the Bay Area.
This store – and Nordstrom Online, beyond awful but that is a different review – share equal blame for my latest poor Nordstrom experience.
I ordered many of my Christmas presents from Nordstrom online because my local store didn’t carry what I wanted. Two of the most important gifts came from the Palo Alto store.
These two items sat on the dock for seven days and were never registered as being on the way forcing me to call and find out what going on since Nordstrom feels it is ok to take an entire week to inform customers items listed as available are really on back order and won’t be sent until after Christmas.
Nine days later the package was delivered to my home 19 miles away. When I opened it only one item was in the box BUT Nordstrom said both were delivered so I chased down my mail carrier thinking she delivered the other package to the wrong address or it was still in her truck. She pointed out the tracking number was the same so the second item never made it into the box.
Seriously Palo Alto Nordstrom? You had seven days to get it right!
So for the fourth time I called one of the poor customer service reps who have to deal with the mess Nordstrom has become and she found another and had it overnighted. I spent hours on the phone because of the ineptitude of the employees at this store handling my order.
I think I am finally ready to end my abusive relationship with Nordstrom. Their once-​upon-​a time customer-​focused business model is a thing of the past. RIP.

It’s Nordstrom, so of course it’s nice.
But why only 3 stars? Because of the punk tall Asian kid in Brass Plum shoes that said, «No we don’t carry that, check hosiery on the 2^nd floor,» when you didn’t know the insoles I was looking for were just a few feet away in the Women’s Shoes dept. Your vibe was very judgy. Yeah, I saw you checking out my shoes. Yeah they’re from somewhere like DSW or Famous Footwear, but I’ve also bought shoes at your store before.
The women in the Hosiery Dept were really nice. Went back down to Women’s Shoes and found what I needed.
Anyway, you wasted my time. By looking at other recent reviews, the Women’s Shoe dept sounds like it needs an attitude adjustment in general. Management, have you seen what they’re saying about the customer service in your dept lately? You might want to call a meeting…

This review is specifically for the BP section (juniors apparel).
I usually go to the Nordstrom in San Mateo, but they never acknowledge me nor every say hi to me at all! But here in the Palo Alto location I’m always greeted with a smile, always assisted, and I always leave with a happy purchase!
I am typing this review as I leave the store because I was so happy with my purchase, and fantastic service that was given.
Thank you Shanera for your help! Will be coming back more often.

I came to this Nordstrom for the first time to do a store pickup online order. The first time that I did a store pickup online order, I got an email an hour later saying that they couldn’t «find» the size that they claimed was available at this store. Usually the items I want to buy are clearanced, sale items that may not on some clearance rack or misplaced somewhere in the store by some irresponsible customer. So make sure to not put too many expectations on the store pickup process as a real person has to actually find it.
Otherwise, the pickup process went well and I even got to try on their pants I bought in their dressing room in case it was a bad fit.

Compared to the other Nordstrom’s, this is by far one of the best and well organized! I can find whatever I need at this location and when it comes to picking up my items ordered online, the wait time is very short.
Yesterday, I was picking up an item that my boyfriend ordered online. The gentleman who helped me (wearing a coral dress-​shirt) was very accommodating and friendly! There was a bit of an issue, but was simply executed which left my experience to be exceptional!

«At Nordstrom, our goal is to provide outstanding service every day, one customer at a time.»
I had the worst experience at this location.
1. The Women’s Shoes department.
On a Sunday afternoon I was shopping for a specific pair of shoes for a wedding. I found a pair that I liked and wanted to try them on. The sales associates did not acknowledge my existence. So I just asked one of them if he can help me find my size. He called some other associate and asked him to help me (the entire situation was very rude but I am not going to focus on this for now).
The associate came over (he did not introduce himself) and said he will be back with my size, then he went to his other customers and spent a lot of time with them, he brought back his other customers’ shoes (2 or 3 pairs) then he went to get my shoes. I tried them on and decided to try on two other pairs to compare.
He didn’t come back to check on me for a very long time, he spent most of his time with his other customers who were sitting very close by. After a lot of waiting, he came and said he will get my sizes for the two pairs that I liked. Guess what? He brought back more shoes for his other customers and what did he bring me? a box that had one shoe of my size! and he said he look for the other pair that I liked later because he couldn’t find them.
In the mean time, his other customers (two ladies) had about 10 boxes of shoes around them to try on. I didn’t tell him that the one box he brought me had only one shoe because I didn’t really like it when I tried it on. I eventually bought the pair that I found in the beginning because I was really annoyed with how long it took him to come and help me with the other pairs.
I boxed my shoes and waited to check out, eventually he showed up to help his other customers with their checkout and I just stood in line and checked out after them. It was the worst. I can’t believe he is getting 10% commission on my shoes. If I didn’t need them immediately, I would have ordered them online.
2. The Women’s Apparel department.
The three of us were in the dresses section around 8pm on Sunday, we tried on different dresses, two sales associates did not offer to help at all, they were helping other customers, we asked them for the fitting room and that was it, we just helped each other with finding sizes and different dresses and for over an hour the sales associates go back and forth with other customers without saying anything to us! At the end, we ended up buying 2 dresses for total of ~$ 318 and they asked us who helped us (haha!!) and when we said no one, they talked to each other about which one of them is getting the sale!!! They earn 6.75% commission on their sales in this department.
How terrible is this, Nordstrom? How can you hire awful associates who profile people and help only the ones they feel like helping? Please figure out a way to evaluate your associates. This is unacceptable. I’ve always loved Nordstrom and I don’t want to start looking for another store.

I love getting my make up from nordstroms!!! The service is always great! The stock is always full and it’s in convenient shipping center. They try in your make up and makes sure that it works perfectly in your skin! I love the service and the product of course is amazing! Would recommend

Noelle’s Unilocal Notebook 2014
Post holidays, post getting over the flu, I headed to Palo Alto to do some shopping with my mom, hubs and baby. I love Nordstrom for their good quality products (clothing, cosmetics, shoes, jewelry, bistro). On this shopping trip I needed to stock up on my La Mer (moisturizing cream, cleansing foam and mist). I also stocked up on Chanel (the Le Blanc) brightening cream which makes my occasional sun spots literally disappear. Dori (who is a Burberry Cosmetics Manger) is simply awesome– she helped me and was a delight during my shopping experience. Overall, this Nordstrom isn’t a bad location but it’s not the best. My favorite Nordstrom’s are the Flag Ship store in Seattle and the Valley Fair location in Santa Clara. The Palo Alto Nordstrom is a great place to shop if you’re in the area.