Sarah Nabai, DDS

I know I sound like a broken record but I love, LOVE this office and Dr. Nabai. Had to have two older, crushed crowns removed today, temporaries put in and a night guard made. Dr. Nabai is very skilled — lots of drilling and crushing and pulling but no pain. She worked quickly and kept me updated on what she was doing. Super job.
I trust her completely and if you think I easily praise a business — read my other reviews. Five star winner — doesn’t get any better or more professional.

I highly recommend Dr Nabai. The staff is great. Always a pleasant experience.

I saw Dr. Nabai a few years ago and was told I had 4 cavities which needed to be drilled. I was surprised and got second opinions. Both other dentists disagreed and said this was overly aggressive treatment. Years later without fillings the teeth have had no problems. Office was friendly and courteous, but I’m writing this review to raise concern about overly aggressive treatment.

I have always had jaw problems and Dr. Nabai’s office provided me with the best care. They are so gentle and give me a lot of breaks. Natalie is great as well. She is so sweet and understanding.

Don’t turn up for an 0830 appointment at 0830, because they’ll accuse you of being «super early» and make you wait until 0900.
Don’t get referred for a root canal, then make a follow up appointment for the crown two weeks later, because they will apparently forget you made the follow up appointment. Oh well, at least they managed to find another slot on the same day.
The dental work seems OK so far.

I’ve been looking for a trustworthy dentist for a while. Sarah’s quality is top notch. I’ve never had such smooth cavity fillings before. The receptionist Deanna is very friendly.
I had a molar which had a big hole from a cavity filling (prior dentistry) that fell out. It was a borderline crown vs filling decision. and the fact that Sarah chose the filling was quite honorable. Most practices would have went with the more expensive crown.

I was originally a patient of the late Dr. Ronald Gordon for nearly 30 years. He was a wonderful, caring, personable and patient oriented dentist of the highest standards. His attitude toward his profession was shared by his long term assistant, Jobella. I continued frequenting this office, through 2014, as a patient of Dr. Nabai, after she took over Dr. Gordon’s practice. Jobella has been long gone. A virtual army of dental hygienists, assistants and front office people have come and gone. So has the personal care ethic practiced by Dr. Nabai’s predecessor. Dr. Nabai is often nowhere to be found. She seems heartless and cold and her subordinates seem to perform nearly all routine work.
My most recent and final visit to Dr. Nabai’s practice, in June, 2014, involved routine x-​rays and cleanings for my then 19 year old ADD/​PDD son and myself. My son was found to have 5 cavities. Dr. Nabai refused to fill my son’s cavities, as he had vomited in her office several years ago. Additionally, she referred me to a local Palo alto pediatrician, without first contacting this other service provider. The pediatrician was not accepting any new patients and only treated patients 18 and under. I ultimately discovered a another dentist on par with Dr. Gordon. This was after contacting several dentists and ultimately receiving a valuable lead. My son had his cavities filled without any problems, whatsoever.
Dr. Nabai seems to now focus on easy to treat patients and high end services, including «deep cleanings.» Her preoccupation is earning as much money as possible, while providing the least amount of reciprocal care. From research, I learned that it is a common dental practice money making scheme for front office and other office personnel to recommend high cost services for which bonuses are received. Many auto care services use the same scheme.

Thanks to Dr. Lakha and Dr. Nabai, I finally don’t need to wear my dentures! It took a long time but it was worth it. I suffered throughout my life with uncomfortable dentures and after my son convinced me to consider implants, I finally did it. Now, I feel like I got my smile back. I haven’t been able to chew steak in years. It feels great to have teeth that don’t come in and out of my mouth.

Dr. Nabai is a perfectionist, her attention to detail and experience is astonishing, she is honest, patient and always available for any questions or help… her staff and office is very warm, welcoming and very responsive, I’ve been a patient for the last 4 years and its understatement to say that Dr. Nabai is the best dentist I had.

I have been a patient of Dr. Nabai for over 7 years. I actually followed her from the previous office that she was working at as an associate to her current office. I know there are a lot of dentists in Palo Alto, but her professionalism and level care impressed me from the beginning. She seemed young when I first met her but don’t let that fool you, her work is great. I have seen her grow into her new practice with her staff. They all seem to be very friendly and helpful.

Top notch dental care with state of the art technology. Dr. Nabai is very knowledgeable and skilled, and engages with you directly. Asked for a copy of my x-​rays while I was there and she emailed me the images before I’d even left the office. Had to wait a little while for an appointment but it was worth it.

I had a discolored bridge in the front and hated how the edge always showed when I smiled. I did a consult appointment with Dr. Nabai and she reviewed all my options. We decided on just replacing the bridge and doing a veneer to make everything match. I’m very happy with my smile. It looks very natural.

My husband and I really enjoy going to her office. Natalie and Roya have made our cleaning appointments very pleasant. Dr. Nabai is friendly and professional as well. Unfortunately, we have moved away from Palo Alto and we miss her office.

I was a patient for probably 5 years and recently switched. I had gone to Dr. Gordon previously and when Dr. Nabai bought his practice, I just stayed. I changed dentists after my last visit, when I told her that I was recently diagnosed with celiac (severe gluten intolerance) and she did not know what it was.
People with celiac are more prone to cavities because pre-​diagnosis, they are not getting the nutrients their bodies need. I was one of these types. I was floored that with the proliferation of gluten free products at the grocery store and news coverage celiac has had, she didn’t know what it was. Just made me wonder what else she doesn’t know.

Sarah continues to impress me on multiple levels. Due to a schedule issue on my part, I showed a day early for my appt. They quickly shuffled things around like a team of diligent beavers, and instead of sending me home like they should have, scheduled an adhoc teeth cleaning, 15 minutes after I showed up, by none-​other-​than the princess Doctor herself, Sarah. I got the gold treatment teeth cleaning today. My teeth continue to ruthlessly gnaw through vegetables and fish, full-​throttle, thanks to team Dr. Sarah. Please move next to my house in SF Sarah!

Deanna is one of the friendliest people I know, and Dr. Nabai is an excellent, approachable dentist. If you’re looking for an awesome dentist in Palo Alto, look no further.

What a wonderful office! I had some cosmetic work done and the results have been great. I get compliments on my smile all the time.

I love this office! Everybody, including the doctor herself are very polite, professional and very nice. They were able to fit me in a week after I called, which was awesome. They were even willing to open up the office for me on President’s Day so I could come in (I had to decline, since I am going to be out of town).
I came in 15 minutes earlier than my appointment time to fill out insurance information (they take Delta Dental, which is what I have). They were very on time with my appointment– which was at 10:30 and I got seen at 10:35. I came in for full xrays, an exam and a cleaning. They got me in and out of there in an hour and a half.
The technology Dr. Nabai uses seems very up to date and modern, they had an xray machine that took the xray and displayed it on the computer screen in an organized matrix. She also used a small mounted camera to take pictures of my teeth and used software to save those photos to my file. The cleaning itself was pretty painless, since the technicians use an ultrasonic cleaner (so much better than being attacked by all those metal tools!). They all used a intranet-​type software to access my files and record different bits of info about my teeth and gums, as well as schedule my next appointment.
Left with a toothbrush and sensitivity toothpaste. No cavities this year! I’ll be back for my cleaning in 6 months.
An extra bonus: She graduated from Umich! Go Blue! :)
Edit: Just got my claims sheet and apparently taking pictures of my teeth with the mounted camera cost $ 89. Not sure if this was part of the complete oral exam (it was under «orthodontic diagnostics») but it was unexpected. Insurance didn’t cover all of it either, so I had to pay $ 38 out of pocket for digital pictures…

Great staff! Nice staff! Beautiful staff! What else could you want? :)
How about modern equipment? They got that.
Not much hassle on the forms… most of everything is taken care of…

Love love LOVE Dr. Nabai and her friendly staff. My hubby and I found her office by chance through Unilocal and are so lucky we did. I cannot say enough amazing things about this office.
Here are just a few reasons why they rock:
1) They’ve got state of the art equipment in each room so you can see your x-​ray photos right on the screen in front of you, schedule your next appointment right from the dental chair, and watch a DVD during your root canal!
2) I’ve never had to wait in their waiting room very long, which in some ways is a shame because they have a pretty good assortment of gossip mags. ;)
3) They’ve handled everything from cleanings to cosmetic whitening for my wedding to crowns and are always super attentive to make sure you are comfortable and feeling as little discomfort as possible.
4) They have PARKING!
Dr. Nabai, Roya, Claudia, Vicky, Natalie and the gang actually make going to the dentist fun! They really care and I enjoy when it’s time to go see them. By far my favorite dentist ever!