Solstice Sunglasses

This review is based on an employee and not the overall store.
I worked in retail for ages so I get it and I get how people are. And, I used to work at this mall so I absolutely KNOW how people are. Customers AND employees.
I called today and someone picked up the phone by the name of «Chantey.» Mind you, I asked for a specific wonderful employee that was always helpful that I guess doesn’t work there anymore? She rudely asked who I was (as if it was her cricket wireless house phone) and said, hold on, waited two seconds and she hung up. I called again and a helpful employee answered. I asked who that was who picked up the phone and I guess she’s one of the managers there?!
The employee was helping me and as I was on hold, she picked up, ASKED if I was on hold, I replied yes, and hungup again.
First of all, DO NOT EVER. Such a coward, to answer once and keep hanging up and not answer when I call. If she didn’t know, maybe you should train your «managers» to know something as basic as picking up the phone BUT then again, maybe she is basic.
She’s a poor excuse of a manager that should be at best a sales associate because that’s all she’s good enough to be. If she ever wants to redeem herself, she should start in the stockroom and earn her stripes again.
Cheers!
P. S. I’d call corporate on her ass if I wasn’t feeling so nice today.

After having several most unfortunate experiences with retail stores, I was wonderfully both impressed & surprised by the diligent & kind service I found here. Both Victoria & Marcel made me feel welcomed, taken care of, and at ease in an environment which historically had me on edge. Again, I am thoroughly impressed & I do highly recommend both going here & requesting the help of these two individuals. Awesome work you guys!

Thanks to James the store manager for helping me out with my issue regarding another store. He went out of his way and provided me with great service and professionalism.

I walked into this store yesterday to exchange a pair of Raybans out for a pair that worked more appropriately for my face. It was within the 90 day grace period and I had the receipt. As I walked into the store I asked the sales associate if I could exchange the glasses and basically before even looking at the glasses he said they needed to be salvageable. He claimed around the edges there were scratches. I had worn the sunglasses possibly 10 times at the point. I had always kept them in the case. He was SO rude to me too! When I asked him to point out the scratches he was unable to. I was baffled. He stated, «I’ll only let you trade them in for a pair of greater value, and I’m being nice.» His co worker luckily came in after this time and he was SO much nicer to me. If it wasn’t for him, I would have just taken my business to the sunglass hut, literally across the street. The same Sunglasses can be purchased at multiple different places, the difference is made by the staff. I’ll have to reconsider coming back to solstice.

Below (second paragraph) is my original review but I did a follow up after the company was very responsive. What it comes down to is I had one not great experience with Solstice and quite a few positive contacts. I was able to return a pair of defective glasses and provided options to make it as convenient as possible for me. The Valley Fair Shopping Ctr. crew in San Jose were friendly, they provided me options or a refund and although they were aware I had been a bit of a demanding customer, they were totally cool. The Solstice Rep. was quick to cal me back, she apologized for what I felt was a bad experience, she did not make excuses and she provided me options. Overall what it comes down to is we all have bad days and maybe my original experience was just that. The company stood by their product and made it all better. In some respects that makes Solstice even a better choice if you need stylish quality glasses.
Purchased a pair of Maui Jim’s last month in Florida. Have purchased maybe 5 pairs of glasses from Solstice in the past. Two weeks ago, the Maui Jim’s screw came out and the lens fell out of the frame. This has happened to me a few times with Maui Jim’s. I love the style and glass but sometimes they seem a bit fragile. When this happened I was in Oregon and needed a pair of glasses so I purchased a heavier duty pair of glasses made by Keanon. Today I took my Maui Jim’s to the Palo Alto store, had original receipt, flowery pouch, hard case and glasses. I advised that I wanted to return them for a refund. The Mgr. r politely efused to accept them back because they are damaged and he states «I cannot resell them». The receipt says return «in original condition» for a full refund so I get it. The issue is I needed new glasses so I purchased some already and I don’t need my Maui Jim’s repaired or replaced, they broke after just two weeks of use. The Mgr. professionally advised that the problem was the way I remove the glasses so he gave me a short glass on removing glasses from my face. He was wrong about this, I remove them by the lens frame not by the temple and, it was a class I did not need. Sometimes as a mgr. you have to look at the big picture and take the hit especially if you want to retain a good customer. I have never returned a product back to them and I thought it would not be a problem. If the glasses had failed after months of use, well thats one thing but after two weeks, thats an issue. I will send the glasses to Maui Jim, they have great service, they will repair them and I guess I will just have an extra pair of glasses in my car, I would have rather had the $ 350.00 If you buy a pair of glasses at this store and they are defective, the store will not take them back and instead blame you for how you removed them from your face, basically the «guarantee“is not worth the receipt is was written on and according the the store mgr. he has no authority to make a reasonable exception, what kind of manager is that? Next time I will purchase from Nordstrom, I think a better choice.

Great selection of designer sunglasses. I bought myself my first pair of Christian Dior and I fell in LOVE instantly. The manger was very helpful and had good customer service. I did not feel rushed in picking out a pair of sunglasses, which is a huge plus in my book. I got free fitting for the glasses and as soon as I went to my back I went back and for them adjusted a littler but tighter and the lady was also very helpful as well. I will definelty come back soon to purchase another pair of sunglasses. I just wish the carried Chanel.

I was just insulted by a salesgirl. I was looking at a pair of Channel sunglasses and I asked the girl if they had a pair in a black frame. She said you have black hair and with the black frame you will look like the wicked witch of the west. Wtf! I just left the store. They need to teach this girl some manners.

I went into this location this evening. The woman working who told us she was new to the job was just horrible. She was rude and made no effort to help us find the glasses we came in looking for. I was set on buying a pair but couldn’t bear letting this person have a sale based on her behavior.

Great service by James Garcia, store mgr. just wished he would of told me about the $ 50 off from Unilocal app!

good selections!

This review is for Teressa and Store Manager, Corey. Several weeks ago my fiancé and I went to Solstice where Teressa was very helpful and honest in her opinion/​advice of the different sunglasses. We fell in love with a pair but didn’t have time to purchase. Teressa gave us her card and wrote down the style number. I lost the card so called back 2 weeks later and she totally remembered us and the pair my fiancé fell in love with! They were having a one day sale, but the glasses I wanted were out of stock. That’s when Corey stepped in and pulled some strings to help me get the best Christmas present AND an amazing deal. What great service! Thank you to Teressa and Corey!

After visiting at least 10 sunglasses’ stores and department stores, I finally found the perfect pair of Dior sunglasses with the help of Corey G. I’m actually wearing them in my Unilocal photo! I have a wide face with high cheekbones and it was impossible to find a flattering pair of sunglasses that didn’t leave marks on my face.
As soon as I walked in and told Corey about my problem, he immediately showed me sunglasses with nose pads made for Asian faces. The nose pads are indeed larger and allow the sunglasses to sit higher up so they don’t leave a mark. I had never heard of these type of sunglasses until Corey showed me the light and with his help, I found the most flattering pair of sunglasses I’ve ever worn and fit my face well. I typically choose oversized frames, but Corey guided me in the right direction and helped me select the Dior sunglasses that complemented my features.
Yes, the sunglasses were pricey, but I will sincerely wear this pair for years because of its classic style.
Thank you to Corey for introducing me to a new style of shades!

This store exchanged my broken sunglasses for free. All they needed, was the purchase ticket and a quick explanation on how my sunglasses were broken. I am very glad because I bought my sunglasses in an other Solstice Store. I didn’t know that it was possible to exchange like that. I will go there again if I need another pair. They saved me time and money because if I had to use the Ray Ban warranty, it would have taken a lot of time (and some money)

High end side of sunglass sales. THey do have some sportswear. Just wish it was a tiny bit larger so i did not feel so cramped. A tad bit pricey though.

Horrible experience in this store. Will definitely avoid it in the future.
I bought a pair of sunglasses for my wife in this store (at the Stanford shopping center) a few days ago. The sales representative (a girl) was friendly and helped me out with my purchase. Since I wanted to give this as a surprise gift to my wife, so she was not in the store to try out. I asked the sales girl whether I can return or exchange the glasses if my wife does not like it. She said «sure».
Unfortunately, after tried this glasses once before the mirror, my wife did not like them that much. Not to mention that at the same time, we found the same style going on sale on Amazon with much lower price. So we decided to put them back to the box and return it.
Here comes the horrible part of the story. When we went back to the store in the Stanford shopping center just after two days, the sales manager (Corey G.) first asked if we wanted to exchange for another pair. After being told that we just wanted to return the glasses, Corey immediately showed up another face. He first claimed the glasses have been «DAMAGED» even without careful inspection. I just do not understand how the glasses can be «damaged» by just being tried once before the mirror and kept in the box with cloth-​wrapped around for the rest of the days.
I told him this pair of glasses were always like this at the time I bought it. Then this Corey tried very hard to point out the so called «Scratches» on the glasses which we can barely see at all. We were blamed by Corey that we should have checked the glasses carefully at the time I paid for it. I found that there is no way to communicate with this sales manager since he is already so prejudiced. If this is considered «damaged», all the glasses being displayed on the shelves would carry «major damages» according to his definition.
Later on the glasses were inspected by another Solstice store in Santa Clara and returned without a question.
Here is my feeling about this store:
1. They may show that they are friendly at the time when you are buying. As the other review said this Corey G was helpful and made great suggestions. But:
2. If you are trying to return the glasses (even they have so called «90 days» return policy), he will definitely be not the same person as at the time you bought.
So be aware!

This is the first time I am leaving a 1 star review for any place, ever! Do not, I repeat, DO NOT waste your time and money at this store.
I purchased a pair of Chanels at this store, and when I bought them, the store people kept selling me the part that Solstice is a great place to buy as you can return your sunglasses within 90 days of purchase in case you are not totally satisfied. I ended up buying sunglasses here as they were the only ones who carried the style I was looking for.
I wore my sunglasses for 10 mins after I bought them, literally 10 mins, and realized they didn’t fit all that well. So I kept the package safe (in its original packaging and in the same shopping bag!) and took it back to Solstice. Guess what? They refused to return the sunglasses! I could not believe it! Their reason — a scratch! Really?!! I couldn’t see the scratch even when I tried really hard. And worst thing ever was their attitude… ridiculous!
And then I made a stop at the Solstice store in Valley Fair, and they accepted the return in 2 mins… they checked the sunglasses thoroughly and didn’t find the scratch, just like I couldn’t! So, if you really like a style at Solstice, get it from Valley Fair. The people there are so much friendlier and have much better sense of style!
Pity, Solstice would employ such people at a premium location like the Stanford Shopping Center!

Every time I’ve gone into this store, the workers have been friendly and helpful. The salespeople let us try on a bunch of different items with no pressure, but gave a lot of helpful suggestions. Much friendlier than the Valley Fair Solstice.

Me and a friend were looking for a new pair of sunglasses, so we stopped by Solstice to check some out. I admit, we did try almost every pair on, and we do look young, but that didn’t mean we weren’t intent on buying something. I had settled on a pair of Kate Spade sunglasses, but we were going to go make a lap at the other stores in the mall to make sure I was 100% sure, and come back. So I didn’t forget, I started to write down the name of the glasses in my phone, when a man came over and angrily told me I wasn’t allowed to take pictures. I explained that I was actually trying to write down the name, but he still gave me the same attitude and told me he would do that if I had to write it down. It was kind of ridiculous. I’m pretty sure there isn’t a rule against using your phone to write down notes, because I’m pretty sure there’s not a rule against using paper to do the same thing. Even if there is, there was no reason to give me attitude. After that, I definitely wasn’t going to come back to buy my sunglasses from that store, and definitely not that salesperson. I ended up buying the same exact pair from Nordstrom right after I left! Won’t be back.

A wide array of sunglasses on display as well as the two employees that work there as the entire store is exposed through the total glass enclosure.
Didn’t look like anyone was buying sunglasses today on this gray hazy still in the air kinda day.

I love this store! I’ve been here twice now and the people who work there are really nice. Lucky for me, Corey G., the Store Manager helped me out. He was very patient with me and gave great suggestions on sunglasses. He definitely has an eye for what looks good on your face and pays attention to details. (i.e., whether you wear white gold/​platinum vs gold and etc. to match your style) He helped me with a pair of Chanels, but it was sold out by the time I came around to buying it, so he called the Valley Fair store to see if it was there (which it was), but also opened up all shipment they received that day to see if my specific sunglasses happen to come in. He gave other suggestions and since I really don’t have much of a nose, he found some that worked and also recommended a place that can add some nose pads if i really loved a pair.
Also, he was the sweetest thing to my daughter who would have loved to put a pair of Chanel sunglasses on (starting early), but Corey was able to give her another pair to play with (already broken ones :)). I’ll be back to buy a pair of sunglasses soon enough.
If you’re looking for sunglasses, go find Corey — he’ll help you out!