Elena Arellano-Meroth – State Farm Insurance Agent

Went to a different agent and found out we were being over charged by elena. Our bill is much less now. Costumer service is horrid. They won’t get back to you on why your bill is so high but if you are one day late on your bill the same person called you twice in one day until you pay the bill. We haven’t had any problems with our new agent and low the new price.

Everyone in this office is very helpful and professional. Elena helped me process my accident claim quickly and brought the claim check to me. Highly recommend!

TERRIBLE CUSTOMER SERVICE!!! State Farm has nothing but a good jingle. They rip you off and expect to be happy about it… I don’t know much about insurance and when I spoke to Jose, my representative he made it seem like this was an insurance carrier that really cared about their customers. Well it was the exact opposite! I was rear ended back in April and expected my insurance agent to be there like a good neighbor since that is there motto… I called Jose and he gave me the number to call the claims department. Till this day my insurance agent Elena Meroth has never reached out to me personally all I ever receive are statements and bills with her printed signature… I expected my insurance rate to go down after a red light camera ticket from back in 2012 cleared this June of 2015 so since we are now in October and my insurance rate creeped up from $ 178 in April 2014 to now $ 189 I called to see why instead of going down, the rate went up… So finally I get transferred to Elena (my first time talking to her ever) so that she could explain to me that State Farms Insurance rates went up and that in all reality I «saved» money because my point for that ticked was taken off so that’s why i didn’t see much of an increase on my bill… I mean ARE YOU SERIOUS??? Well needless to say I went to another company much better company that will return my $ 500 deductible if the accident is not caused on my behalf which being rear ended is not my fault and still managed to save what will be $ 780/​year!!! That’s $ 780 that State Farm was taking from my pocket just because… Well I cancelled State Farm just as soon as I could and I feel so much better!!!

Elena is the epitome of professionalism, kindness, and informative guidance.
Dealing with insurance issues is rarely pleasant, however Elena and her office staff make things smooth! They make you feel empowered and are quick to return calls emails and provide you with anything you need!
I have referred my entire family and most of my friends to her! Switch today you won’t be sorry!!!

Jose was great! We had a mutual client that needed help getting his refinance done with me. Usually it takes insurance companies 24 hours to complete each thing I request. Jose was on the ball, 1 hour or less per request. I’ve been doing loans for a long time and I had to take the extra time to leave a review for these guys.

Elena helps me with my insurance needs and she is awesome. She is very warm, professional and gives you a lot of personal attention. I have my homeowners insurance with her, and then I got life insurance, and she met with me multiple times, and really took the time to answer all my questions and work around my schedule.
If you have any insurance needs, I would highly recommend her.