Panora Telecommunications Long Distance

Rudest employees ever! Every time we have to call to report an outage with our internet, they blame us for service being down (we have the wrong equipment, incorrect settings, outdated routers, etc) even though everything worked fine before and equipment was practically brand new. Last week the technician showed up, immediately began blaming our equipment and setup for the sudden outage (worked great for the past 6 months, which was the last time they sent a tech out and that person is the one who set it up), talked to me as though I was a complete imbecile with the IQ of a donkey (I have a master’s degree and am working on my PhD), rudely interrupted me numerous times, incorrectly told me I was using a second router as a wi-​fi extender and that I needed to purchase one from them (we have an actual wi-​fi extender we purchased elsewhere, and it works great), trampled all over the flowers and plants in my flower bed, and ended up replacing a small section of cable in our office and charged me double what I could’ve bought cable for elsewhere… then told me he didn’t know if that was the problem or not. If we could get internet service elsewhere, we would in a heartbeat. Every employee there that I’ve ever talked to on the phone or in person is rude and condescending… I guess if you go to tech school to learn how to screw in a new cable, it makes you superior to those of us who pay you to make a service call. I’ve dealt with this business for 3 years and am Fed up with their unprofessional and rude attitudes.