Babies R Us The Baby Superstore

Manager sonia here is so rude, giving an attitude. I’m trying to exchange the diaper box that i got which is the wrong size for my baby. How can babies r us have horrible employees? she’s a manager? Not deserving. BAD, BAD CUSTOMER SERVICE!

Worst manager ever! Rocio is her name and she is rude, unhelpful and just MEAN! Seriously a very miserable person. I just had a baby and my stroller that was purchased before my baby was born is broken. The tires won’t hold air and the plastic footrest was broken straight out of the box. She wouldn’t assist with an exchange because the product was used and just passed the 90 days. I explained that I had not been using it for 90 days. I only had the baby 2 months ago. But it was purchased during my pregnancy. She didn’t care and was so rude and mean. I’m standing in babies r us with a huge broken stroller crying, begging this nasty woman to help me. She rolled her eyes, snickered at me. Said absolutely not! And she just walked away from me. Literally left me standing there. How can BabiesR Us have such a horrible woman work there and how could they be so inflexible with there policies and not help a new mom with an exchange???

I like this store because they have a huge variety of stuff for Baiesrus and Toysrus both. My husband and I have always had a pleasant experience shopping at this store.

Four stars for the fact alone that they have the largest supply of baby gear and breast pump parts out of any location. One star deducted for the fact that it’s in a less than savory neighborhood.
The selection can’t be beat, they carry everything from baby clothes, furniture, and all the breast pumping supplies you could ever imagine needing. The store is well organized, and the staff is friendly and super helpful if you have any questions.
The day before my labor started I want to jump start the process, so my hubs and I went out to do some last minute shopping to fill in the gaps we hadn’t received from our two baby showers. They were having a great sale, buy one get one 50% off breast pump parts and accessories, in addition to, buy one get one free baby clothes in a range of sizes.
The furniture rocks too, it’s awesome to be able to test out all the items and to be able to see the colors in person, since it can be difficult to judge true colors on the Internet.
I wish I had picked up more than I did, but then again I was swollen, tired, hungry and wishing my son would be born at any minute. I hope to make a return visit in the near future as my growing boy needs something everyday, or so it seems.

First and last time here. Girl named Maria at guest services gave me attitude. Horrible customer service.

I don’t understand how people complain about this store!!! They have everything you need. They bring new outfits every week. I mean I only come for one thing I end up leaving with a bag. Customer service is awesome. Thumbs up!

Came on a weekend and it wasn’t even half as bad as the reviews made it sound. It was actually pretty quiet and less crazy than ur average target. We came looking for chairs and they had a decent selection. Customer service wasn’t either way. They were right there but didn’t make huge efforts to give us help (though we didn’t specifically ask).

Hours are wrong for Sunday. I arrived at 9:38am to find an employee outside waiting to enter who told me the hours are 10−8pm on Sundays.

Erica was great with our baby registry. She also helped us work out some problems that arose with our orders. She was knowledgeable about the products and your store. The store has a good selection of items. And the delivery was really fast for the special order items needed for our twins. But I was concerned because other employees did not know the inventory and other details.

I’m obsessed with this store
Has everything I need and more but I hate how I go for one thing and come out with so many things lol what babies do to you

Worst customer service. Rather go to the porter ranch one. Avoid this as long as you can.

The number is wrong or they just never answer. Horrible customer service, they are too lazy to ever take the time to check their inventory. Their answer is always NO and never think of a solution. I would give a –1 star if I could.

We had purchased a glider from the store in early February. We were told we will receive it in two weeks and received a confirmation email with the date we would receive it by the 19^th. Two weeks went by and no tracking information or no charges were applied. We then called to find out about the status and we were told that the item was now on back order. We were told to call customer service and they also could not give us any time frame. A month went by and no word so we called again to check the status, which they still couldn’t get us any estimated timeframe. Weeks, months, years, nothing! We asked to cancel the rocker so we can buy something else since we were running out of time to prepare our nursery. They said we couldn’t cancel the order but we could only return it once it ships to us and we receive it at our home. How ridiculous is that! We would have to ship a giant chair back in order to get a refund! Since they couldn’t help us in any way, we had to cancel our credit card so they couldn’t charge us for the item. 6 months has gone by and they have never contacted us about the cancellation or to get another credit card as of yet for the chair. I will never order any furniture from them ever.

This place is GREAT… This is a stand alone location which means it’s not combined with any Toys R Us which means there are far more selections to choose from… We went to the Los Feliz location and they only had limited amount of selections for crib bedding and other new born necessities; however this Babies R Us had a superior amount of inventory with a very helpful staff… Although, Los Feliz is closer to our house… I would rather drive to this Panorama City location for a better selection on all baby needs…

This store gets a big fat 0… i hate this store, employees are LAZY and Clueless. Noone is ever there to help, you can stand around for hours looking for an idot to answer a question and when you do find one they dont know what your talking about. HATE this place. Cash registers are also very slow.

Sooooo much stuff and choices you can get stuck for hours. I love variety. Very pleasant staff took time to help me find things.

Is been so many times I try to give this store the benefit of the doubt but it’s never a pleasant experience there customer skills are just horrible and never any help went u needed, the employees are rude, I must say is been like this for many yrs so care less they need some discipline

Thank you Marcy. Great experience and selection. She helped me locate the perfect furniture set and loaded it in my car. Lady needs a raise.

Good experience being here a few times. I was asked if needed help a few times which is always good. Shopping for a newborn and found lots of goodies :) very good specials all around the store.

Nice large Babies R Us location.
Plenty of free parking, even on a Saturday night.
Large selection of baby clothes, toys, and necessities for newborns and kids alike. There’s also a small section of maternity clothing, that was I was completely surprised to see.
If you’re pregnant and having morning sickness — stop in for a pack of Preggie Pops, which aren’t sold at a lot of drugstores but are sold here. Life savers!