The Main Lion Cat Grooming salon

Sad to say that this Groomer is probably good, but on the day that I brought my sweet cat Printz to her she was in a horrible mood.
She was rude to me the moment I went into her salon.
I was 25 mins. early for my appointment with her, and she snapped at me and said: «your early for your appointment, this is an appointment only salon! «
I came a distance and did not know exactly where I was going, I did not want to be late. I sat down and started reading. Just then I was barked at by this person, saying I would like you to leave! This is by appointment only and you are here during another clients time! OH. your web site stated that there was a place to wait, «The Cat Café». She barked at me again, WHILE YOUR CAT IS BEING GROOMED!
I was really shocked that a business owner would speak to someone like this, but I just said Ok, I can go sit in my car and wait.
When I returned for my appointment the groomer greeted me with an upbeat but curious. Hello, almost singing it.
It was if she had never seen me before. Another thing I found very strange was there were no other cats around, resting on the very nice cat trees in the salon. The web site stated, A Cat Only Salon. Play with the cats while you wait in the Cat Café. She had a little Dog that was demanding her attention, she left my cat a few times to attend to her. She put her dog in a backpack and proceeded to try to bath my cat with the dog on her back. She also left my cat to finish grooming another cat that she neglected to ask the owner how she wanted her tail trimmed. She waited until she arrived to attend to her. The cat was not happy to say the least! After taking care of the cat and having a conversation with her more than 20 mins had passed. She then tried to return to my cat, but her little dog wanted her attention again. I offered to hold her. She turned around like she was possessed and screamed at me, «I just want this appointment to be over, I said, «excuse me, What are you taking about»! All the while she was heading into her grooming room and pulled my sweet cat out of a sink, wraps him in a towel that looked like a rag, and throws him soaking wet into his coach! By now I am crying and in disbelief that someone would treat my pet like this! He is like my child for heaven sake! I told her I was going to write a review and let people know how she abused my cat. After I left I was so upset, I had to drive an hour with my poor cat soaking wet. Thank God he is the sweet loving creature he is, it was like he wanted to make me feel better.
I sent Samantha a note that I could not believe her behavior, toward me and my cat. I thought she might send me a note and say she had a bad day and she was sorry.
I have seen people behave like this before… it was frightening. I think her job is stressful. The cat that she was handling during my appointment was very upset. The cats owner was talking to her the whole time she was trying to finish grooming her cat. But instead of telling her to sit down and wait she waited to take her emotions out on me and my poor cat. While she was grooming my cat, she never spoke nice to him, she complained he was to kitten like. She told me twice she liked his coach… but not him. Sorry Samantha, but you were very mean to me, and I could overlook your rudeness because you probable had a bad day, But you were mean to my Cat, my Little Boy! Printz is 5 Years old, he has never even hissed or batted at anyone! He is total Love, that is all he knows. I was so looking forward to having him groomed.
My mom was very sick with Cancer this past year, I was her caretaker, she died in Sept. I was the one that would comb Printz every morning.
With attention taken away from him he got a few mats on his tummy. I was afraid to cut them out.
Try to think of others, and what they might be going through. You have signs on your walls… LOVE Spoken Here. But that is not what you spoke to me and Printz. He forgives you… he is total Love! As for me, I am just a human… and we take longer… Because we are not Purr. fection, Like our Cats.

Love this place! My cat Arthur had an amazing experience, the staff was very friendly. I wish we lived closer so I could go more often.

We took our cat, Mitten, to The Main Lion and our experience was wonderful! Mitten isn’t too fond of being groomed and is definitely a difficult client. We had never taken her to a groomer for more than a bath and a sanitary cut, so when we decided to get her a lion cut it was a huge step. Samantha was great with her, even though she put up a fight. Mitten is beautifully groomed and is definitely ready for the summer weather! When I apologized for the difficulty, I was told that she enjoyed having the challenge. She was also very helpful when I asked her advice on a grooming tool that I had purchased. It is refreshing to see someone who is so committed to what they do! Excellent cat grooming!

Love it here!!! This place knows what they’re doing. I have two Persians that are always well groomed thanks to this place. We’ll be back soon :)

The customer service is down right offensive. All I wanted was my two cats to have a good experience and we never got that far. The rude toned, unprofessional woman we dealt with needs a lesson in customer service. I was even ok paying $ 90 for a kitten and cat to be groomed until I was told I didn’t know what I was talking about and to «Listen Lady.»
Update: Samantha called a family member whom also uses this service and said I was out of control. I decided to take the high road and call the business to apologize for any misunderstanding. After being called «crazy as shit,» and that she needs to learn who not to let into her salon, she hung up on me. It’s sad to see a small business with such poor service.

I’ve owned Persian cats for several years, now. When I lived in Los Angeles, I preferred going to a cat-​only groomer because my cats do not live with dogs, so it seemed less stressful for them. Additionally, it’s nice to have a groomer who specializes in cats and knows exactly what kind of grooming they need.
When I moved to PA, the Main Lion was the only cats-​only groomer I could find. At first, I didn’t want to come, since I live about 35 minutes away, and my cats hate the car. But I sucked it up and took 2 of my babies there before Christmas. Samantha is the BEST groomer I have ever had! My cats had the best grooming of their lives. They were soft and silky and free of knots and shedding fur for weeks afterward!
I highly recommend The Main Lion to ANYONE with long haired cats. You will be very pleased with the service!