Centurylink

This company must be run by the most disorganized criminals in history. I accidentally ordered their service then, upon reading all of the horrific reviews online, called back to cancel. Well, not surprisingly, after two 30 minute phone calls and confirmations that the order was cancelled, some jackass shows up at my front door a week later to install service. I called them back to confirm that I would not be billed for anything, and after another 30 minute wait a kid named «Brandon» answered. I tried to explain my situation and without another word from him the phone was HUNG UP ON ME. Do NOT deal with this company. I warn you. They are rude and corrupt and will ruin your day anytime that you need to deal with them. I would rather pay hundreds more for Cox than ever deal with these jerks again.

I hate them with a loathing few can fathom. For a whole year they charged me $ 20 more than our deal. I called when I finally noticed the discrepancy (I pay online, so it’s quick bill pay, I get in and out as fast as I can). I spent a total of 40 minutes on hold and spoke to two very rude people. As a paying customer, I deserve a lot better, including their respect and honesty. All of them should be fired and Centurylink should be shut down. What a horrible company.

Literally one of the worst companies I’ve ever had to deal with. Bill constantly increased for random charges. If you call expect to be on the phone for at least 30 minutes +. Impossible to get any dilemma straightened out. Tried to charge me a $ 280 cancellation fee after I simply moved into a new apartment in the same complex
Again. This company is a nightmare. I have never hated a company more

Useless service. They charge me for a leased modem when I am using my own modem. I called multiple times and they keep transferring me to different departments and don’t fix the issue. Useless company. I am not going to pay for the service anymore and let them cut it off.

Yes, to echo others, one star because there is no designator for ZERO stars. Liars and false advertising. Bundle? can you spell BUNGLE? CenturyLink has been trying to charge me for services I never used and did not want. When I call (as i have multiple times) to straighten it out, i get: placed on terminal hold, passed around, set up with unnecessary conference calls with Direct TV, etc, etc.
Then CenturyLink has the balls to tell me that I need to call Direct TV and fix it myself. Two things wrong with that. First, DTV assures me I do not owe the money. Second, CenturyLink is supposed to represent me as they advertise themselves as bundlers. As such they are supposed to represent me and remember that I am a paying customer. But forget that. They are incompetent and do not pay attention to their business.
I finally decided to unbundle and deal directly with Direct TV. Smooth sailing with CenturyLink out of the picture. But now they are still trying to charge me and have been sending me email threats. I have written to the Better Business Bureau and hopefully this will help in exposing this fraudulent company. I regret the day I ever heard of CenturyLink and decided to do business with them.

This is absolutely the worst company I have ever dealt with. Customer service is horrible, wait time are unacceptable, issue resolution does not exist. Do NOT use their services!

Unilocal really needs a zero star option. Words cannot quite explain how awful this company is. I would need pictures that Unilocal would not approve of so my words will have to do. Actually, I would be wasting my time because there are dozens upon dozens of reviews on here that all say the same thing. If you want weeks of frustration, crappy service, tech support from India, etc. then please, use Centurylink.
Also, Centurylink, just know that no amount of name changes or mergers will be able to adequately hide how awful every aspect of your service is. I vow to make it known to anybody with ears how truly horrible you are on every level.

I switched with them thinking I could save some money by bundling my package and get the same type of service I had before. NOT! The internet service is a joke. Maybe its because I live in Fountain Hills. They shouldn’t even offer the service here.