O’Reilly Auto Parts

I live in Bell Gardens and I have two O’Reillys close to my home I have never gotten any services close as I got here and I got the service over the phone it was amazing I spoke to a gentleman named Jairo
I was inquiring about my brake pads I was sure I had already bought some and I’m already due for replacements
The reason for my review is the shitty service I have received at the location in Bell Gardens specially by a guy by the name Arturo
Couple of weeks ago gave me my hoses wrong like 3 times in a row
Yesterday I come wanting to buy my brake pads and he has the nerve to tell me that I don’t have any of them on the card then I phoned the location in Bell to get info and they are horrible as well had me on a seven minute hold never answered
My day and experienced was saved everything was made amazing by the gentleman Jairo I was on the phone with him verified my parts being on my card and was the most polite employee however spoke to and not to mention professional I was able to verify what I needed that I indeed have my brake pads available for exchange this company needs to stop hiring in competent individuals like Arturo and the other gentleman in the location in Bell and hire more people like Cairo

This place is very disorganized. The people here are not very knowledgeable and every time they take a guess they are wrong, which means you have to bring the part all away back!!! If you tried calling them, they’ll place you on hold for long periods of time and then hanged up on you!!! Hope upper management would read this post so they can provide better training or simply get rid of the staff that doesn’t care about customer service and their company.

I hand an awesome experience here. It was my first time buying wind shield wipers ever in my life. I didn’t feel like I was being treated like a typical female maybe because a female helped me lol. She even installed the wipers on the spot for me!!! Great customer service!!!

It’s super slow my dude

I dislike coming here with my GF. It feels like I’m bringing a woman to a prison yard.
Besides that, this place has everything you need for your car, be it anything for your exterior/​interior.
No complaints.
Staff is nice, even though the lines can be dumb sometimes because someone always has some weird/​tough mechanical problem and the dude asking is covered in paint stains and grease (LOL reminds me of my dad, he always was mechanic on Saturdays even though he ended up making the car worse)
Oh, and their receipts suck. They feel super old school and print out that same way to. Makes you wait more just cause of that.
If you have one of those Honda Civics with a loud muffler and big spoiler and you think its faster than a Ferrari. Do me a favor: Go punch yourself. Your’re not embarrassed to be driving a butt-​ugly car?
Do me another favor. Stay away from places like this. You DO NOT need to add another performance sticker to that piece of crap you’re driving around.