Suburban Medical Center

I have had the most heart-​wrenching time in my life when my mother coded while there and the fast wit and skill of the ICU professionals literally saved her life! They felt themselves that they had extra help and we know God has answered a promise to get my mother through this severe moment. There are miracles when God uses people and the people of Promise hospital were willing vessels and I am forever grateful that my mother is out of ICU and on the mend!!! THANK GOD FOR PROMISE HOSPITAL AND THE WONDERFUL «ANGELS» THAT ARE IN THE ICU AND ON THE FLOORS AND EVEN AT THE FRONT DESKS!!!
tHIS IS WHAT I AM REMINDED OF TODAY FROM jOSHUA 23:24, «You know with all your heart and soul that not one of all the good promises the LORD your God gave you has failed. Every promise has been fulfilled; not one has failed.

I was very happy with the treatment my mother received. My sister thought she wasn’t going to get better but I knew she was especially with the help of this hospital. Our mother has greatly improved. When we first brought her here she couldn’t talk but now after recovering at this facility she can now talk and sing. Kathryn, the case nanager, has found a great facility for our mother to continue with her recovery after she is discharged. I also would like to include the nursing staff they are great and nice, and very caring. If my mother needs to return to Promise Hospital, I will definitely bring her back. Everything what I’m writing is all true and it came from my heart.
Thank you Promise Hostital!
Sincerely Pula Dancel

April, 6 2016
The staff has been friendly and very helpful. I would like to thank my RN Karla and LVN Lucy they make me feel very special they take very good care of me, I can trust them. I would like to thank my CNA Edith Kouame, No matter how busy she is, she always has a smile, she always asks me and my roommate, if we need anything before she done with her shift, she always has a positive attitude. I also want to thank my CNA Mallika she’s also a hard worker, she makes sure I’m comfortable, not to many CNA’s will ask. The night clerk Jim is very friendly helpful. I would like to thank the Hospital security. I go outside to smoke the security keep will make sure I’m ok, I’m not use to having someone worry about me, so that’s why I’m very grateful.
I know this Hospital is not perfect, but I know they are trying.
Thank you Promise Hospital
Mr. Wynn Kington

Suburban is a long-​term acute care hospital in the city of Paramount which largely caters to geriatric adults. There is no emergency room on the site. The hospital is composed of only two or three units: an ICU (Intensive Care Unit) and a Med-​Surg (Medical Surgical). Although I’ve never once stepped inside of this particular sector, I do believe there is a Surgical unit tucked somewhere on the side. I worked full time on nightshift in Med-​Surg and resigned after six months.
As a whole, the nurses tend to be a lot lazier on the night shift. They don’t like to address and/​or answer patients requests and often times ignore call lights, as difficult as that may be. The cleanliness of the facility is something I would call into question. You will see the occasional roach inside of the hospital scaling the wall. Generally, the patients are not turned every two hours by the CNA’s (certified nursing assistants). If you’re wondering how grandpa managed to develop a bed sore, there you have it. It’s a product of none other than negligence of the staff.
Furthermore, as if the the above paragraph is not indicative alone, this is not a good place to seek employment, either. The employees are amiable and personable enough – at least on night shift. People do not have enough energy to complete the tasks at hand to let alone, to spur unnecessary drama. However, Suburban Medical Center does not act in accordance with California’s work laws and do not fairly compensate the staff, and pays the set base hourly salary for the entire duration of twelve hours. Additionally, they don’t issue designated break times for employees.
Overall, this a place you’d be better off avoiding entirely, whether that means working down the street at Subway or recovering from your massive heart attack at another hospital.

Like all hospitals, there are great and very poor health care workers. I am a former employee of this hospital, and can say I would not recommend this hospital and or have one of my own family or friends placed here. I left this hospital due to the poor health care staff. I am sad to see such sad stories and my apologies to those families. This is the last thing on our minds when sending a family member or friend to the hospital.. .we want them to recover and be well. It’s the poor staff, lack of assistance, neglect and abuse at this hospital that puts fear in hearts when sending a family to the hospital or the thought of them being left alone. Nothing has seemed to change or be done to this place, however; what goes around comes around.
My thoughts and prayers to the people fighting for their loved ones. Stay strong and remember you have rights and does every patient!

I’m giving it 1 star only because that’s the only way I can write a review. This hospital is the worse. I do not understand how this hospital is still open. My older sister was sent there & they treated her horribly. They would skip dosages of her meds & would ignore her when she called them. She is not the only one that they would do this to. The case managers are incompetent & rude. A case manager named Cathryn did my sisters transfer paperwork wrong & all the hospitals she submitted to paperwork denied her. They all cover each other’s butts & all they do is point their fingers at each other. I would talk to the cleaning staff & they told me stories of things they’ve seen that made my skin crawl. I hope someone from the state reads this & shuts them down.

This place is awesome to work at ! I worked at bid Hosp over over my 24 years of service and I can say this hospital that people care for the PT.

I just had surgery and was a patient for 3 days at Suburban Medical Center/​Promise Hospital.
From the moment I arrived from admitting to pre-​op to the nursing staff, everyone was friendly and helpful. I received the best care I have ever received during a hospital stay. The nursing staff in the outpatient unit were all spectacular, but especially Linzy and Rosa who took extra special care of me and were there to attend to my every need. I know patient’s don’t always have the same outcome when it comes to surgery and recovery, but my surgery and stay at this facility was top notch.

My third night here I got first class treatment again from my wonderful physical therapist Carlos who helped tremendously with my pain and learning how to to carefully move with my complicated procedure! Really what a blessing Carlos is especially when you feel so scared and not well! Also my new CNA Joy was sweet and very attentive as well as my great nurse Nicole. The charge nurse would come in and check in she as well was a doll! Still recovering at the hospital. I guess the surgical patients have their own wing which is nice so we are not exposed to stuff while we are recovering. Glenda was another CNA but really an angel she was so responsive and caring! My nurse Irene was on top of everything! Honestly it’s like having your own private staff or something! The moment I press the call button it is like less than 5 seconds for someone to respond! my RT Alex was awesome as well! I got to work with Carlos my PT guy again he is just the absolute best! I feel really blessed also I forgot to give a thumbs up to Andy my pre op nurse who worked along Angie! I have the excellent Anna as my RN today and had the most excellent Linzy last night. I have been here since Wednesday due a long recovery but everyone here has made my stay great! Can not say enough about the surgical recoveries and surgery here!

I’m currently a patient at Suburban Medical Center. My Respiratory Therapist, Alex, has been great and has helped me get to a point where I’m able to get back to my «normal». He’s been very flexible and deals with me everyday he’s here. ;) I request to have him whenever he’s here. He deserves a raise because he goes above and beyond his usual duties for me and everyone around him. :)
–Kimberlin Marks aka his favorite patient: p

I thought this was a swap meet when I first walked in because they had a table In the front with garage sale quality merchandise. On the outside of the hospital we all have the pleasure of witnessing some of the paramount scum playing in the water fountain which looks ridiculous. I csn only imagine other family members coming to visit a relative and watching a bunch of dirty thugs swimming in reclaimed fountain water. The inside looks like a horror movie with a bunch of worthless zombies running around clueless. The nurses are nowhere to be found they are unprofessional and at just about every station I heard doctors complaining about not being able to find charts or nurses! Not a very reassuring place to send a family member. As if that wasn’t bad enough there was poop all over the floor in a patient’s room and the patient was buzzing for help. I saw a lady in a white coat wearing a face mask simply walk by and ignore it. I wouldn’t bring anyone here ever again if this was the last hospital in the galaxy. I hope the patients that are still there are ok because I wouldn’t trust anyone in this place

Update: my mother has passed away from an infection that was contracted at this location! Please be cautious!
Please DO NOT every send anyone you know here! My mother was drugged and abused here. I will be having my attorney look into this place and taking legal action. My mother would call me at 2 in the morning complaining, at first thought she was wing dramatic until we investigated with her doctors. She was given double doses of her anxiety meds and sedated with another, which was NEVER ordered by her doctor. I beg you please do not send a loves one here. No one deserves this kind of treatment. And I promise they will pay!

hellooo! Unilocal
why was my review removed ??! i understand my pictures but, that’s my freedom of speach and a violation of my rights as a american! Unilocal are you not a business thats allows people the right to voice thier opions? i enjoy use your app and i’m a bit insulted and confused ?! reply back so i cud understand?
sincerely, andrea

My father went in on Wednesday (3÷26÷2014) and can’t wait until he is discharged. The staff is rude, unprofessional and lazy. He is paralyzed and he is not moved every 2 hours like they state. The RTs are a*sh%les. I found and RT screaming at my father because my father would not turn his face, hello stupid idiot my father is paralyzed. Ugh beyond upset with the disrespect.

Beyond pissed!!! My brother has a heart attack at 2 in the fucking morning and we get NO CALL!!! Not one moist out doctor wants to own up. The doctor says «I tell nurse to call but they no listen… in one ear or the uder way»

Through my experience the facility is clean, the landscape is pretty, the parking lot is spacious. The front desk receptionists are very quick in multitasking telephone calls, visitors, and telecom. I never wait too long for assistance. They are pretty keen in observation and helping. Physical Therapists are good and encouraging. Nurses… ehhh…you have good ones, who are informative, helpful, understanding, smart, and loving; while others are the opposite, oblivious, and don’t exceed more than the expectation. CNAs, they are great! They always keep my dad clean, however my dad didn’t get his rotation every 2 hrs. Doctors, my dad have 3 doctors that travels to this hospital to check up on my dad. They are very concern about my dad’s health and want to see him recover quickly. I do have to mention about the call button, do not expect a fast response regardless if it’s urgent or not. The wait can be 5min to an hr. or more. The norm for me is 30min. to an hr. What can I say… the staffs are busy… I hope this helps… Good luck in your stay w/​Promise Hospital. Make sure you have someone visiting you often and checking up on you. I read the other review from 7÷19÷13 I totally concur w/​her.

This hospital had great customer service. I was surprised at how the staff treated my loved one. They are very compassionate and caring. Our nurse informed us of everything that was going on. From the time we walkes in to the last day, everyone was extremely friendly. Great place to recover!!!

My Grandma was sent to this joke of a hospital to rehabilitate following a surgery. She was to have a nurse scheduled in the room with her because she was quite sick. They moved her rooms and we found her fresh flowers shoved in her drawer?!! Then they took her sitter away. Shortly after she was having trouble breathing. We had to ask them for oxygen and treatments for 30 minutes before anyone came. They didn’t think to check her for pneumonia until we mentioned it!!! Idiots. We went to check on her today her hands have swelled up so bad her hospital bracelets were turning her hand purple and it was bleeding. She was in terrible pain and it took me three times to get her nurse in the room. Then later after we left they had told another visiting family member that she may have had a silent heart attack earlier thus morning. We were there 5 hours! Nobody told us a thing!!! This hospital is a joke. All the staff are super rude and lazy! If its not their assigned patient they act like you are inconveniencing them. They don’t watch their patients close. A lot of the staff speak broken English! And if you’re not there to watch your loved one then chances are they arent getting proper care. They over look things and it can cause potentially fatal accidents. Please do not leave your family members unattended in that shithole.