Best Buy

Went here a long time ago and they messed up on a remote smart install and then wouldn’t service it. Today I went in to pick up a TV that I ordered online since this location is convenient and essentially was treated like a potential thief. Hence the reason I don’t go to Best Buy.

This place offers high prices and HORRIBLE customer service. I’m currently waiting on-​line to return an item and there is one person taking returns on Black Friday. My time is currently being wasted (probably 45 minutes so far) and it will never be wasted in this dump again.
Additionally, who is responsible for cleaning up the carts in the parking lot? Apparently no one because there are dozens in the back lot eating up so many parking spaces it’s not even funny.
Lastly, it’s way too hot in the store. It’s the middle of the winter but I feel like I’m on the beach in st Martin.
I’m not coming back here and I don’t think you should either. You can buy everything cheaper on Amazon and save yourself hours and not sweat like a pig.

This is a big store: it has a nice selection of electronics (games, go pro’s fitbits, phones and mac’s), video’s and home appliances.
It is a good place to see something before buying online.
The site has a really big TV show room area– so it is nice to see them up front and personal but I would never buy a TV without doing my homework on the internet first.
I purchased a microwave oven.
Best buy matched the online home depot price which saved me $ 20.00; so I would suggest always check online for a better price before buying. I did this research on my Iphone, I simply showed the sales clerk the price on my phone and it she discounted the price on my purchase.
One suggestion I could make, is that on the open box TV’s — put a larger sticker on it indicating is open box so it is easier to spot it as ‘open box’ and not just a floor sample.

Always reliable. Helpful staff in store on Rte. 17 in Paramus. especially mobile phone folks as they sell all the major cariers. Decent prices. Good return policy. Ordering online for in-​store pickup always seamless. five stars *****

Be careful when ordering through the store. It’s a return/​exchange policy from the day you order it, not receive the item! I worked around it though and it worked out plus, I got a few bucks back.

Lack of stock, but still have items on the floor. Looked on website and told me I could have store pickup for today 3÷26÷15 day. Glad I did not run my CC. Was helped, but I felt like I was bothering the gentlemen in the camera section. said I was interested and they left me. Did not bother to help me further or try to sell me on something else. Hope they do not work on commision.
Customer Service F
Stock F
misleading Internet F

I found an employee here!!!
I never wanted to set foot in a Best Buy again. Have had several piss poor experiences, and it really annoys the hell out of me that I was unable to purchase the camera I was looking for anywhere else (dog knows I tried!!!).I reluctantly wandered in to this one this morning where I encountered David.
David was in the camera department.
He saw me make a bee line to the cameras. He didn’t run away, he didn’t hide, he didn’t turn on the Romulan Cloaking Device. He did something wholly unprecedented and most likely against the Best Buy customer non service rules… He not only made eye contact with me, he said…“Hello”… and then… he smiled… I’m thinking David is a figment of my imagination congered up by the angst of the anticipated disappearance that is the normal phenomenon at Best Buy. Must be a vortex or something. Some asshole dividing by zero (googoo it.) and shit.
I find the camera, it’s even in stock and then David goes on to help me procure an SD card.
I leave, with the new camera, still a bit hazy from this surreal episode.
So David, if you’re real, and I didn’t just imagine you, THANK YOU!
All the stars are simply for this employee, none for Best Buy itself, because I do still hate Best Buy as a corporation and I hate the fact that I was unsuccessful in finding the camera anywhere else.

Be weary when purchasing electronics from this store, I found the same flat screen TV a week later in BJ’s for $ 400 dollars cheaper with the same manufactures warranties, and definitely don’t purchase any extended warranty, its a scam! The manager gave me a really hard time on a return and said to me they will match the price and than went back on his word. Then they said they can take this 72″ smart flat screen tv back, finally I was so pissed of they were willing to take it back but wanted a restocking and boxing fee for a large sum of money, I ended up keeping the tv long story short, and they didn’t honor anything they swore too, they just want the sale!

I definitely prefer going to this Best Buy location rather than going to the one located in Garden State Plaza. Parking is a lot more bearable and it’s less crowded. I never really need any help when I’m here, if I go to Best Buy I most likely know what I’m looking for and I also don’t have any problems just browsing around the store and seeing what they have. I do think they can do a little bit better with their organization, I feel like the store is overall pretty messy, but I don’t know if that’s due to customers just putting things back in the wrong spots. Overall, this is a pretty standard location, I haven’t had any issues while shopping here and since it’s better than fighting the crowds at GSP, I will be back.

NO Stars!!! I bought a washing machine that after 15 attempts noone could fix. When it was past warrenty, I paid for repairs again and again. I gave BestBuy a second chance and purchased another machine.
*No call with delivery time the night before.
*Driver showed up when noone was here.
*Got him to come back after 45 mins on the phone with BestBuy.
*He then didn’t have the part I paid for to install the washer.
Worst service ever!!!
I am now waiting for a call from a supervisor… Been 2 hours!!!

if you want a shopping experience where the staff is completely inattentive, and more interested in talking to each other than helping you out in any way, then this is the store for you. pretty much the only reason i’d even go here again is to get a feel for some electronic item before i end up just buying it on amazon.

Ordered an item on line to be picked up at the Route 17N location of Best Buy. Received the email that it was ready to pick up — went to the Customer Pick Up counter where I got to wait for 45 minutes as the BB rep couldn’t figure out what he was supposed to do — he would disappear, come back with no answers, and no apology for making me wait. His co workers at this part of the store had a lack of professionalism as well. They could use a course in good customer service. I will not be returning… Even considering returning the item and giving my business to someone else…

I came in to get a Samsung Blu-​ray player repaired. They said that they would have to send it out. After two weeks I received an email informing me that my case was approved for an exchange. Why that took two weeks, I dunno. Nevertheless I went back to the store where I brought it and Stephanie informed me that the item was no longer carried but they would replace it with a comparable model. Sadly the closest one they had was $ 50 more. When I protested that I shouldn’t have to pay any difference, that it wasn’t my fault that the unit I originally bought broke and they didnt carry the same one anymore, Stephanie agreed and interceded on my behalf. She convinced the manager that I was right and ultimately I didn’t have to pay anything. It’s because of CSRs like Stephanie that I continue to shop at Best Buy.

They have good selection and prices, but it’s impossible to get help. There’s zero organization in the busier areas, and the sales staff makes it seem like they’re doing you a huge favor by simply retrieving an item that you plan to buy. After waiting for a long time today, I finally grabbed one of the guys simply waiting for people to check out and asked him to get the product I wanted… he was obviously put out and then took his sweet time to move (even though he had been sitting there, staring into space while several customers milled around waiting for service). The guy checking me out failed to even look in my direction — he was far too preoccupied talking to one of his boys halfway across the department. Unfortunately, the behavior I saw today is typical of my experience with the store.
… I think I’ll try Walmart over this next time.

Three stars solely because we walked in and my sister was like, «What’s that smell?»
I responded, «I don’t know. What are you smelling?»
«It smells nice in here.»
«It does? It doesn’t smell like anything to me.»
«Oh, you’re right. I meant, it doesn’t smell bad in here. It’s nice!»
Also, we ordered «ship to store,» and the clerk had our order ready for pick-​up when we walked in. It’s the little things, especially when you’re expecting the foul-​smelling incompetence of NYC big box stores.

Never anyone to help you and the geek squad guy at the counter was a deek… asked me if i had it plugged in etc… service is a negative 10., the best buy at the garden state plaza is great. Steer clear of this store

Just had one of the worst experiences ever at this store. If there was ZERO stars, I’d choose that! i shop at this store every week on tuesdays, buying all the new DVDs that come out. This monday, i upgraded my business, buying a new computer, IPad and scanner at the store. Spent over 2K. Just tried to return a $ 25 item but lost the receipt. I asked for store credit. They refused to give me a credit. I asked for the manager and told him to look up my rewards card and see how often i shopped there and if I get just get a credit, after all, i just spent thousands in the store this week. They flat out refused. i do have the receipt for everything else though and will return those items. All over $ 25. I will NEVER shop there again. Anyone who treats good customers that way will go out of business. Lost a customer over $ 25 and 2000 worth of sales.

Walked in today with the intention of buying a remote start for my car. The one the dealer offers is complete garbage according to people I know. I also had one done a number of years back by this outfit and it worked pretty well… then I sold the car.
I went in empowered with knowledge of what I was looking for and had my heart set on a few models. They had the one I was looking for made an appointment to have it installed and walked out. The employee was friendly, helpful, didn’t wait long to get help. The last time I had one installed I had to keep all the garbage in my car until they put it in. This time they said they were going to get it all set up for when I came in and that saves some time!
About 10 minutes after leaving the store I get a phone call that they were out of stock on the one I was looking for! What gives?! I was just there! I then was told that they had an older model which was more expensive… sounds fishy so I asked for the model number and researched it and was ok with it. They told me that since it was more expensive than the one I wanted and their fault they didn’t check, they were going to give it to me for the cost of the one I wanted… score! Now I just have to have them install it…

Last night I took my life in my hands when I ventured with my technologically challenged mother into the mouth of an active volcano – err, I mean, Best Buy.
We were desperate for a new wireless internet router because we had been living like savages (Translation: «without internet») for about 36 hours and my mouse-​clicking-​finger was already beginning to atrophy.
Now, I consider myself fairly computer-​savvy, but when it comes to any kind of external hardware, I’m borderline Amish. The two of us slunk in sheepishly and asked the first human being we saw with an official-​looking polo shirt to be pointed in the direction of the wireless routers. He obliged, and off we went.
…At which point I realized I had no idea what a wireless router looked like.
I did my best to look outwardly confused and helpless with the hope of being rescued by one of Best Buy’s signature «geeks» but when none came, I stopped another, rather intent-​looking polo-​clad chap in his trajectory and asked for assistance.
He personally walked us over to the corner where the routers were located, taking pains to explain the differences in price, brand, and signal strength. He helped us pick out a mid-​range router before explaining that he was no computer expert and actually worked in the home theater department, which is where he was off to before I re-​routed him. You never would have known by how knowledgeable and helpful he had been!
I see that this Best Buy location has some pretty poor reviews, but my experience was pleasant. While it’s true that no one took the initiative to help out a couple of (pretty obviously) lost ladies, the employees we approached were polite, professional and well-​informed, and the store itself is clean and organized… give Best Buy some love!

Over priced and useless
I called Geek squad central they said $ 129 to come to house same cost if I brought it in to store. I brought it in they wanted to charge me $ 300 to take it in.
I asked what is $ 300 for they said $ 100 is for adding virus protection. I said, did not ask you for virus protection, take that off. Then they told me they were going to charge me $ 25 for air (blowing) out my tower. Long story short, these Knucklehead heads, in the end, could not fix it.
I took it PC Warehouse On Rt 17, they fixed it for ¹⁄₃ of the «Best» Buy check in price and did not charge me for Air.