Coach USA

One of the worst companies I’ve ever had the displeasure of dealing with. The drivers are unsafe and aggressive. You’re lucky if they’re 10 minutes late. They’re at the most inconvenient spot in Port Authority. The drivers are rude. The buses break down and have broken seats throughout. The buses almost never get cleaned. Fare increases happen multiple times in a year and quality never improves. This is years and years we’re talking about. You’re almost better off walking. They are just awful. Everyone working there should just give up because they’ve failed so severely at life. Competent management should take over and fire every last one of them.

Really terrible all around. Bought tickets online, but had to bring the receipt to their counter and wait in line to get the actual tickets, which you can’t print at home.
Noticed they don’t take credit cards at the Port Authority window. Huh?
Finally get on the bus and find it’s overbooked, so my group and others are forced to stand in the aisle.
Definitely the worst bus company I’ve encountered.

there is no way this bus company could possibly be worse. if you have literally any other option, take that option instead. where do I start? the worlds rudest bus drivers? buses randomly and inexplicably NOT showing up? overpriced tickets with absurd expiration dates designed to make them more money for being the worlds most shit company? when I called dispatch to explain that the bus has not been stopping at my time they literally kept saying the bus did stop, even though I was there early, definitely at the right spot, and absolutely no bus showed. But they don’t care about complaints or running a BASICALLY decent service and they have the most stereotypically worst customer service. the most basic service they can offer is at least SHOWING up my god.

This is the worst organizational effort I have seen. Post Giant game 1,000’s in line. No excuse. No systems. Silly and incompetent.
Why when you can analyze all the data post game can’t you figure out a loading system and plan in a parking lot that is huge.
Have to work hard to be so inefficient.

Unfortunately this is what I take when traveling to Rockland and 9 out of 10 times they are always late! I sometimes have had buses that haven’t even showed up with no notice. For some reason if you’re catching the bus in Rockland to Manhattan it’s great service, BUT leaving from Port Authority, hey you take the chance.
Hopefully the price does not go up and remains the same. Be prepared for rude drivers.

Legally this bus line should lose it’s charter and right to operate.
I took the last bus home 11:15pm from NYC to Livingston NJ on the 77 line yesterday Oct 3, 2014 The route clearly states the the Livingston Mall is a stop on the schedule.
I was dropped off at the side of the road on RT10 right before E. Hanover at midnight (12:25am October 4, 2014) along with 2 other passengers.
The driver refused to take us to our stop at the Livingston Mall and insisted we get off at the side of the road — not a legal bus stop — but a intersection on RT10!
He said he was only going to Whippany and that he wouldn’t turn around. He said we should have let him know we were going to the mall when we boarded the bus from nyc.
Unfortunately no other bus lines run through my town so I have no choice but to take the 77 route for work and other times to get to NYC — I know the route — the livingston mall is a stop on the schedule if requested by the passenger.
Had to walk on the road at 12:30am midnight to the livingston mall — good thing I grew up in the town and know my directions. How in the world do you treat your customers this way?! How is this even legal for a bus company to kick its passengers off a side of a road at midnight?! wtf?!!
I still cannot believe this happened — I should’ve called the cops. Took over 40 minutes of walking in the street at midnight to the livingston mall and get to my car that was parked there.
Horrendous drivers and horrible company!

Apparently Coach USA leases buses from NJ Transit so this review is regarding that.
Twice a week I need to get to Montclair. The only way for me to get there is to take a bus to Clifton, NJ to catch a transfer bus, specifically the 705.
THREE TIMES in the past 2 weeks this bus has not only been late, IT NEVER SHOWED even a half hour after its scheduled time.
Even more than that I called NJT and was deferred to Coach. Upon calling them I was told that I «didn’t call at a good time». Excuse me???
Further, when I called this afternoon to check the time of the 705 I was put on hold for10 minutes.
What kind of service is this!?! Coach USA clearly does not care about the customers they’re serving under the guise of NJT.

Wow! Such consistently awful reviews! Yes indeed this Coach USA suckaroonies. I took Coach USA Community from Port Authority to NJ. I was going to a funeral. They didn’t tell me that in the afternoon all the busses go local. There wasn’t that much traffic but if there was — I would have been really screwed. But … I was screwed anyway. My friend and I were sitting in the Bus Stand waiting for the bus and talking. We have been to a funeral and were caught up emotionally. We see a bus arrive. Turns out it was a different company. A woman getting on the bus told us we missed the bus. It came five minutes ago. We never saw it stop. Apparently: YOU HAVE TO HAIL THE BUS LIKE YOU HAIL A CAB EVEN IF YOU’RE AT THE BUS STOP OR THEY WON’T STOP. WE HAD TO WAIT AN HOUR for the next bus. I called them and told them how insane it was. I talked to a real a hole who was as smart as your worst nightmare TSA person (because that is what he reminded me of — and he would do well as a TSA employee since he got off on being controlling)… not very smart and he kept being sarcastic and challenging that I even saw a bus go by. He kept saying ‘OH! SO YOU NEVER EVEN SAW THE BUS! SEE HOW THAT HOLDS UP IN A COURT OF LAW!” When I cracked and called him an asshole he accused me of abuse. It ended with me telling him ‘fuck you’. During this time my friend and I could have gone to the cemetery for the remainder of the funeral. Thankyou Coach USA for not telling me that only the privileged people who ‘hail a bus’ get to ride the bus but that if you’re just sitting there waiting for the bus you better work for it. They suck.

I complete concur with all the reviews on this site, please don’t be fooled by the apparently ‘most convienent’ way to get to the Izod. We waited on line for a very long time to get our tickets in Port Authority, but managed to make the coach and get to the concert with enough time to grab a drink and get to our seats. The return however was a f**king shambles, the line had no obvious point to join so people were cutting everywhere, it was hard to find out if it was even the right line to be on, and it wasnt even moving. It was like a cattle market honestly. We ended up waiting on a different line for the free shuttle to Secauscus and paid extra and waited 30mins for a train back to Penn, and I still think we probably got there faster. Oh and you can’t buy your tickets online or at machines, only at their 4 (or less) open windows in Port. Do not use this poor excuse for easy transport.

DO NOT USE THIS SERVICE!!! You will be better off walking. I used it a few weeks ago for a concert at IZOD and almost missed the show at 7:30pm…except I got to Port Authority at 5!
The gate listed on the website was wrong, so that cost me a good 10 minutes trying to figure out where the hell to go.
Get to the waiting area and there are well over 300 people standing there.
No bus in sight. No movement. No nothing.
The employees there don’t give a crap and are relaxed as ever.
By the time I got on a bus, there were still a good 100 people after me waiting. I got to IZOD, ran in, and just as I sat in my seat, the show started.
NOT worth the aggravation!!! I spent so much $$ on my ticket and all I could think was, this isn’t happening!
Coach service and Port Authority is run by a bunch of low-​lifes.

This review is for the Coach USA 351 Meadowlands Express service. To everyone going to the IZOD Center from NYC, DO NOT RELY ON THIS BUS SERVICE.
At first glance, it looks great. Round-​trip from Port Authority to IZOD for $ 10? Express, no transfers? Perfect!
Not so. Whatever genius scheduled this service only coughed up five buses. That’s right, FIVE. For an out-​of-​state concert with tens of thousands of attendees. The line in Port took HOURS to get through. I’m sure some people missed half the show. They packed the buses to standing-​room-​only. And on the way back, oh my God. After we had been waiting for over an hour in the parking lot and barely moved through the line, Coach USA employees actually came through and yelled at everyone to take another company’s shuttle bus to Secaucus and then the light rail back to NYC because, in one employee’s words, «I promise you, you’re going to get home a hell of a lot faster than if you wait here.» I can’t imagine what time the people who opted to stick it out got home.
People going to the IZOD Center from the city: take the train/​shuttle combo. Rent a car. Split a cab. Parachute in from a plane. Do whatever it takes to get there– just don’t rely on Coach USA. You have been warned.

Imagine this… you’re visiting NY, you decide to go to Bethel Woods to see a concert and check out the Woodstock museum. Easy enough, there’s a link on the Web site to pay for a round trip ticket. Although they clearly state on their Web site «The bus doesn’t leave until the concert ends» seems that should add the caveat — «when it’s convenient.» Without going through the whole story suffice it to say they left me stranded there because I guess it was inconvenient to wait until the end of the concert. I had to pay over $ 200 and wait 2 hours for a car service back to Manhattan. The response from the company was a big «not our problem» tough luck…