Hertz Rent A Car

I went on a Friday before a holiday and even though they were very busy they got me in and out in a reasonable time. The manager was very friendly and you could tell the employees were working really hard. I originally got a smaller car, but I didn’t like the way it drove and asked if I could bring it back in and exchange it for a new one. They had no problem with that and I was able to get a bigger, nicer car even though I came in last minute and I declined the first time they asked. They did not even charge me extra for upgrading, which was a pleasant surprise as I was prepared to pay more for something nicer and I used a AAA discount.
I am not sure why there are so many negative reviews for this location. I had no hidden charges, etc. I was informed about the cost of insurance (and given a choice between the different levels/​costs) The price I was charged was exactly what was on my slip when I returned the car. If you are looking for a budget rental, I would give this place a chance!

Another terrible experience with Hertz, so bad that I actually took time to write this. Ugh.
— Asked for a car with a full tank of gas, got a car with a ¼ tank of gas
— When I tried to adjust the rearview mirror 5 minutes into my drive, it fell down onto the center console (talk about dangerous); I was able to fix it back on (but couldn’t adjust it without it falling off) when i stopped for gas
— I was charged for the full tank of gas (I mean really, are you kidding me?)
— I asked the sales agent if I could drop it off during off-​hours. She told me I could and that I would need to drop the keys off in the drop box. she also said I’d pay any hourly rate up until the hour I dropped it off. Lo and behold, I paid for 2 extra days until the store reopened.
— I contacted the CSR, who informed me that while the agent may not have had time to review the entire contract with me, the contract detailed their policy re: billing during off hours, so they «fulfilled their legal obligation.» Are you kidding me? So, when I ask an agent, they can say whatever the they want as long as the multi-​page, fine print contract says it correctly?
I’ll be contesting the charges and won’t be using Hertz ever again.

I picked up my rental today from this location. The staff was rather cold and glad After I politely declined on both the prepaid gas and additional insurance, she pointed and told me «the car is over there.» Her body never moved from the kiosk. She gave me the keys and I was on my way. was not advised of any of the important information, where is the car’s registration or is there an easy pass and the charges maybe. I only read on here ( Unilocal) that there is an easy pass attached to the car and the charges are ridiculous. I’m very disappointed with the service I was provided and will NOT recommend them in the foreseeable future! If I could rate them zero stars I would have!

The charge I received for «using» their EZ pass was bigger than the charge to actually rent the car.

Horrible. They tried charging me $ 108 for the insurance policy I cancelled 1.5 days after I received car (I had car for 9 days). I called the day before I returned the car to make sure everything would be in order and it wasn’t. Then the representative tried telling me I had to pay 3 days of coverage when I clearly cancelled the coverage within 36 hours of receiving car.
The representative took 15 minuted to figure out it was only a day and a half before adjusting the refund. The tax was never adjusted so I’m still in the process of receiving my full refund that I am owed. I called the hertz national number trying to get issue resolved but have been hung up on several time. My next stop in better business borough. There crooks will not get away with this anymore.
I WILL NEVER AGAIN USE HERTZ!

If I could give 0 stars, I would. I’ve never had a worse customer service experience than with this Hertz Rent A Car in Paramus. I walked in excited, ready to head out on a great vacation than I had planned for months with my girlfriend. We had scheduled the car for 9a and the plan was to get on the road as soon as we picked it up. Sonny and the Hertz staff had other plans.
From the moment we walked in, Sonny was against us. I am 24 years old (25 in 6 months or so) and per most rental car companies, there are absurd fees for «underage» drivers. That’s fine, I was able to secure a discount using my USAA membership. I walked in with a reservation for about $ 600 over 10 days, as opposed to over $ 1k without the discount. Sonny must not have liked that, because he decided not to honor the discount.
He went on and on about how people were abusing the USAA discount and how he needed verification and a letter from USAA. He tried to get them on the phone but after about 60 seconds he said they were closed. I got them on the phone in about 5 – 10 minutes (heads up… they don’t close…) and handed the phone off to Sonny for verification. He went behind CLOSED DOORS with my phone to talk with the woman. He came back and handed back the phone and said she had something to tell us. The woman explained thoroughly that while we qualified for the discount (mind you we’re talking about $ 400 here, no small matter to me), Sonny decided NOT to honor it per his own decision.
WHAT? He decided that we were not going to be able to rent the car at the discounted rates. I asked repeatedly for him to total up our cost using another discount we qualified for, but all he could explain was these extra fees, charges, etc. and never gave me a straight answer. As opposed to simply accepting the discount that we qualified for like a normal person and someone interested in providing good customer service (not even good, just basic service), he decided to try and f*** us. My girlfriend walked out in tears and we didn’t know what to do.
That’s when we called the Hertz in Westwood, NJ (10 mins down the road). Ashlie Grimes was an angel and a sweetheart and rescued our trip. She accepted the discount (no verification, no letter, no bulls***, just looked at the member # and said «great!») and we were on our way within 15 minutes.
I hope you take the time to read this whole review and NEVER go to the Paramus, NJ Hertz. My interactions with Sonny were the worst I’ve ever experienced, and ever hope to experience. Please save yourself the hassle and go to Westwood.