LensCrafters

This place is always crowded and has only 2 – 3 staff members to take care of all the customers. Even for pick up you have to wait. The wait time is normally between 45 mins — 1hr. But the staff is knowledgeable and knows how to handle the customer once they attend you. We dropped in 2 times once to get the lenses in the frame of our choice and second to pick the eye glasses. Both the times we had to wait.
They do have some good deals you might want to check.

Lenscrafters, please please please explain to me like I’m a 2 year old why your prices are what they are. I’m willing to pay more for the convenience. I’m even willing to pay more to have my glasses in about an hour. I’m willing to pay more to go to your store and try frames on to my content. I’m also willing to pay more to buy from one of your skilled salespeople. I understand paying more because you include lifetime free adjustments. But not THAT much more. You are the largest eyewear retailer in the US and your prices are a full 4X higher than I can get on the Internet, prescription lenses included.
I realize that you have high overhead. So do say… tire stores. But they are usually about 20−25% higher than
for example. I am more than willing to pay more for the convenience. But if they were 400% more, I would probably change my own tires or at least find a better, more economical way.
So please, Lenscrafters, explain to me why you are hundreds of dollars higher than just about every online retailer. If your explanation makes sense, I’m a customer for life. If not, I will continue to buy online line and spend the extra money on just about anything/​everything else.

It was a bit crowded when me and my girlfriend came here but they got us taken care of pretty fast. She brought in a pair of her classes that were broken and only had a piece or two of the glasses that she could salvage. She had the protection plan on the glasses and thank god for 25 $ they were able to replace her glasses with a brand new pair even though she only had a piece of the glasses. They were quick and efficient and didn’t give her any problems in replacing them. Only took an hour so we went and got something to eat. Get the protection plan cause even If you come in with just a lens and the nose piece and can pick out your old frames from what they have they honor it.

Went to Totowa Lens Crafters: Overrated, over priced, took so long to pick out decent frames that wouldn’t break the bank that I was told to pick them up the next day because they would not be ready. Over $ 900 for 2 pair of glasses plus the eye exam. NEVER AGAIN would I use Lens Crafters. Big over priced rip offs, understaffed and unprofessional. Pearl Vision was so much better and cheaper. Maddy Perruzzi

They told me, my glasses would be done in an hour. Ha! Bad enough it took an hour for them to serve me picking out my glasses and paying for them. They need to kill using skeleton crew and have more people working during daytime. Especially for how much they charge for the lense service. You would think they would be more on-​point.