Neiman Marcus

Michael Inserra, sales associate in the Ladies’ Shoe Salon at Neiman Marcus Paramus is very knowledgeable and helpful. The shoes I wanted weren’t in stock so he ordered them for me. Looking forward to buying more shoes from him in the future.

This location is the Walmart of all Neiman Marcus stores. The store’s always a mess, and the majority of SA’s are more interested in talking with one another than assisting customers. I suggest only coming here if you know exactly what you want, and call ahead to reserve so it’s waiting by the register when you arrive.
It becomes a circus in this whole mall on weekends. Go to Short Hills

I have spent two days trying to phone this store but no one picks up the phone!!! Eventually someone picked up and put me on hold for 15 minutes. I phoned back 8 times in one day and got moved around from one department to another being left to hold on with no one picking up. I also left three messages on the managers phone in the ladies clothing department. Today is day three and I have yet to hear from the manager!!! When I finally got to speak to the sales lady yesterday I was told that they would not accept my Amex card over the phone. I then had to phone another store to order it for me and they quite happily accepted my card. This has got to be the worst service I have ever received at a Neiman Marcus store!!! Do not purchase at this store!!!

Now that they take cards other than Amex, it’s made my life easier to go to NM as an alternative when Bloomies or Saks is out of inventory for a particular item. This NM also has the Chanel stores inside on the first floor — it’s tiny, but it saves me a trip to Short Hills for small goods.
They should probably hire more people to assist in the clothing sections — there’s really never enough people to help you if you have a question. I actually ended up not buying something bc I couldn’t wait around for any longer to ask for the right size. It’s gotten better though — last time, I was helped by Elizabeth when getting a burberry jacket and was pleased with her attentive service. Thank you Elizabeth!
Just wish Neiman Marcus had a point system that actually makes sense — I don’t want to open another darn credit card.

I wish there was a Chanel business listing. Anyway, I went to NM for a purse. The sales associates the handbag section were talking to each other. And instead of acknowledging me, I acknowledged them as I was interested in a bag.
There was one SA I started q/​a with. She left me and kept going to the back. So I spoke to another SA, and across the room the original SA yelled the other SA’s name as «She’s my Customer/​Sale».
Well, guess what incompetent SA? It’s not your commission if you’re shallow butt can’t take the time to even help me. My husband suggets going to Chanel one hundred feet away. I went in just window shopping. But Gail Julian, the Chanel sales associate, who helped me was so informational and super sweet. She kept offering bags for me to look at. I told her a budget and she followed (EVEN though I didn’t follow at the end). I hope everyone goes to Gail because she is not only the kindest but she will help you find something that’s an investment.

Been a Neiman Marcus shopper for a long time. My personal shopper and their incredible inventory has never once failed me. However, and this is a fairly large however, after spending the better part of $ 2,000 on a pair of Christian Louboutin boots, they charged me $ 8.03 to wrap them. Really?

This store is very nice. No question. I tend to shop «dressed down», so don’t often get the same level of service that, for example, you may, especially if you are «dressed up». But that’s OK, I know what I’m looking for and can handle myself.
Mall parking.

Huge store with a good variety of high end clothing at decent prices. The men’s section is large and has good deals to be found with some work. The shoe selection is also top notch though quite pricey. The staff is helpful though a bit sleazy, especially in the high end shoe part where commissions are huge.

This store has really gone off the rails in terms of the brands that they carry.
There is nothing here that you cannot find elsewhere with a larger selection. The exclusivity factor is gone at Neiman’s.

Visited here two weeks ago and was very disappointed. The chef tries to be creative but misses badly Lentil soup was bland and the turkey sandwich was OK but dry. This place needs an overhaul or else it’s doomed.

This Neiman’s needs to step it up a bit. The addition of the CUSP (contemporary section) is great but small. The CUSP section is the only good part of this store. The Sales Associates in the shoe salon are horrible. Snotty and rude. Cosmetic’s section is ok. I’d say head on over to Nordstrom as they carry all the same items and a better shopping experience.

If you don’t look like your net worth is upwards of $ 10 mil, then you’ll most likely be left to your own devices in this store. I think that’s the biggest reason why I shop here, I enjoy being left alone. But those in the top 10% generally want to be fawned over and have people do their bidding. You’ll find those associates here for sure.
A few years ago, they were strictly an AMEX and cash establishment, since then they’ve loosened the reigns and are now accepting VISA/​MC forms of payment as well. Obviously, this opens the door for the mobile middle class to shop here without feeling uncomfortable.
Do not be afraid to ask associates where to find the sale or clearance sections. Generally, the deals found there are not that spectacular. My experience with associates here have been pleasant to indifferent. If you’re upfront with them, then they’ll be helpful.
Heed my words…

I LOVE LOVE LOVE this Neiman Marcus. The staff is so nice and always happy to help when needed. The seamstresses are amazing and always do a superb job when altering my clothing, and the sales associates working the shoe department are always as friendly as it gets! Just wish they had a bigger shoe department but really, no serious complains.

I LOVE this store. The best merchandise, the best sales, the best people.
Yesterday I had a very strange experience in the home area. I bought some MacKenzie Childs items and wanted to use my credit card. The salesperson said she could not take my credit card (AmEX) unless I provide my billing address. I never give out this information. She assured me I would not get any catalogs or mail from NM and that this was their policy, sorry.
Well, I paid in cash but was very shocked. Has any one else had this experience? No other store has ever asked me for this personal information.

Great sales on awesome evening dresses!

Generally, I love Neiman Marcus. This location is just o-​k. The shoe department always seems to be out of my size. The cosmetic counter I frequent always seems to be out of my moisturizer. They will always offer to ship the item to you if it’s possible… but sometimes you just want it then. You know? The home section upstairs seems to dwindle every time I stop in. The café is just ok. This location is just not the jewel in the department chain’s crown.

Go to the rotunda restaurant !!! I had a lunch th with my friends and it was BEAUTIFUL and delicious
The tuna melt was great
I had a sweet sixteen dinner here as well, they are super flexible and nice, and prices were very reasonable for great food with a gorgeous location, the sun shined in so beautifully

Nice and clean restrooms. They are on the top floor, next to the customer service department.
I can’t afford to shop here. My price range is Old Navy and Uniqlo.

I am writing not about the store itself, but the rotunda restaurant which is a very sunny and pleasant place to rest after /​during a hard day of mall strolling.
The food selections are pricey but worth it, they’re very well prepared, the staff is incredibly courteous and helpful.
I love the popovers with chicken broth and strawberry butter, a neiman tradition, and free with every meal. The mains are all very well prepared.
Often during meals you see models sporting the latest fashions on sale in the store, using the dining area as a catwalk. Nice.

EXTREMELY UNCOMFORTABLE!
That’s the experience we got visiting the store. Just because we didn’t come in w/​a chinchilla coat, that does not mean the old staff/​security guard has to keep eyeing us @ the gift shop area. They need to cater more to the younger/​minority people. This is 2010, not 1950’s down south!
BTW, the sofa in the customer service area was disgusting. Not only was it sunked in but also smells like a nursing home. They must of got it @ a garage sale. That’s why you do not see much traffic in the store.