US Post Office

Yet another US Post Office that is in no rush to accommodate it’s customers.
While they are properly trained and can perform most transactions, they are in no rush to do so. In fact, there is a female manager/​representative that is very comfortable agreeing with the customers on some questionable political comments. Politics has no place in a government supported office.

Never dealt with such a rude postmaster. Her response to questions she cannot answer is hanging up the phone. Also, her use of profanity towards customers is definetly a surprise especially because she is a government employee.

Be ready for a wait… lines are long as usual at every time of the day. Every post office is like this. Long lines and unusual questions from all types of customers.
I come here to get a confirmation for my prepaid envelopes. But if that automated machine can do that for me, I won’t have to stand on that long line.
But even that line is long with customers scratching their head lol

This place is the absolute WORST. Disgusted at the way I was treated and blatantly lied to. They should be shut down. This place is the perfect example of what’s wrong with the U.S. Postal service. Can’t even do their job right and deliver mail, very unreliable and will lie about delivering mail/​packages.

Oh my. This is a painfully bad United States Post Office. No matter what time of day you arrive, you will be met by a long line of other very unhappy, impatient customers. Unhappy because, like you, they’ve walked into the Paramus Post Office yet again to find another line, and impatient because they’ve completely run out of patience waiting to be assisted by the one or (at best) two post office employees who casually drag themselves about without any urgency, typing with one finger onto yellowed keyboards with utmost care, mumbling to furious customers who can barely hear them and not the least bit concerned because they’re safely protected behind a 1″ thick clear acrylic window. 2 stars because they now have air conditioning in the lobby for the masses waiting in line staring at their wristwatches, or gazing at the ceiling asking themselves ‘why, oh why do I keep coming back here?’

The USPS has the worst level of service possible. If the government didn’t fund them they would be closed many years ago. It sad to say our tax dollars are funding this lousy service. I called the USPS to check on a package status and they told me to call back tomorrow at 8AM. When I check online to see where my package is, it says Expected Delivery Day: Saturday, March 14, 2015. (which is now 2 days past). I have never had an decent experience with the Postal service. I guess it comes down to you get what you pay for. If you want better service or someone that’s knowledgeable go to FedEx or UPS.

The WORST!
I mean AT LEAST play some music for the 15 people you have waiting in line with only 1 person working at the slowest possible pace!!! The music would at least help to drown out my thoughts of strangling the people who work here.
Who’s in charge here? NO customer service, no one taking control…
This place is a JOKE!!!

For not being a government entity, you sure do work like government people. With the line as long as it is and as slow as it moves, you forget where you are. Could have been at the DMV for all I knew. Why is it that I can’t buy just ONE stamp from the Automated Postal Machine?! I have to stand in line to do that? Well that’s stupid! The machine also stinks big time because when it comes to payment, it takes forever. I find this ironic because the government is always good at wanting their money!

Generally, if given a choice between chewing on broken glass or going to the Paramus post office, I will choose the broken glass. Today there was no readily available broken glass to chew on, so I went to this post office.
Walk into the Post Office with an 8×10 envelope that I need to send priority mail. As usual there are two clerks working at the ten windows and the line is a mile long. This is fine since the automated machine tends to be easier than dealing with a clerk anyhow.
Enter all the information into the automated machine, swipe my credit card, confirm payment. Machine screen says ‘Please Wait… Processing’. It says this for a minute, then two minutes, then three minutes, etc. Realizing that this is not Christmas so credit transactions should validate pretty quickly, I figure that something is wrong with the machine. (Note: I’ve used these machines many, many times, after the ‘Please wait’ it prints your postage, then asks if you’d like to do anything else, mail more stuff, buy stamps, etc. You do not need to re-​authorize the transaction, it just does it.)
When one of the two windows is free, I jump the line and ask to clerk to send someone to look at the machine since my credit card is now ‘open’ on it. He says, ‘Oh yeah, the machine is broken right now. There is noting to do.‘
I go recheck the machine it is still at ‘Please Wait… Processing’ it is trying to authorize my card. I get in line, like a good, obedient sheep to politely wait for my ‘customer service’.
After overhearing many, many tales of mailing woes, it is my turn to be serviced. I explain to clerk one that my credit card is currently has on open transaction on the automated machine and I would like the machine reset, unplugged, whatever. Why? Because if it decides to finally authorize and print the postage someone can just walk up to it and preform other transactions on the credit card, it’s something I’d rather not have to deal with needing to straighten out.
Clerk One: You have to see him. (Simply not wanting to deal with my, he points to Clerk Two)
Clerk Two is quite busy with a woman who is mailing something like five-​thousand certified letters and complaining about her broken back. Seemingly several hours later, Clerk Two is finished with broken back lady.
Knowing that getting aggravated and walking out is a distinct possibility, I fulfill my mailing obligation first and have Clerk Two take care of my priority envelope.
I explain the situation to Clerk Two, and ask for the machine to be reset so that my credit card doesn’t stay open in a public PO lobby. Clerk Two says that it’s fine. I say,’ No it’s not fine. If that authorizes my card it will sit there asking for another transaction and someone can walk up and buy $ 500 worth of stamps if they feel like it. What part of that is okay?‘
Clerk Two has no particular answer.
‘I want the machine reset and if you can’t, then I need a supervisor to talk to.‘
Clerk Two has nothing to say.
‘Your are not going to power down or reset the machine for me. Right?‘
Clerk Two says, «If you’re worried, watch your statements to make sure you are not charged for anything.»
‘How about instead, I figure out how to power down the machine myself, since no one here really cares.
Clerk Two thinks I am making a threat.
’ I’m not making any threat, I’m solving my problem that no one here is willing to.‘
I walk over to the machine and it is on some sort of re-​boot screen. It seems to have crashed during my credit card auth. Lucky me, it let me finally leave.
While this is ONE incident, the experience is not far off EVERY experience in this post office. Aside from the slowness (mentioned in another review) the absolute apathy to a problem is ridiculous. If you can at all avoid this location, do so.

Very Very slow. Although there were 10 people in the back, possibly sorting mail, only one person works the front end with customers, as 10 customers stand online, the line almost going out the door, and nobody comes to help the other USPS worker in the front, nor does he request for help. To get a letter certified, it took half an hour online first thing in the morning. I know Usps is a government office, but there needs to be some management and oversight to help improve customer service, say I and the other 9 people online.