West Elm

West Elm has become my guilty pleasure in the last few months. I recently bought a house, and it just seems like everything in this store is a perfect fit for my home! Plus they’ve been collaborating with local artists lately, and I love being able to add a touch of Jersey in my décor. They display the contact info too, so if you’re looking to follow an artist that meshes with your style, they make it so simple.
It’s a bit of a pain to battle the Paramus traffic on 17 to get here, and since it’s a shared lot with the Container Store, it’s always crowded — especially on Saturdays. But the friendly, helpful service and the great layout of the store makes it worthwhile. They always have a lot of the online merchandise on display in-​store, and a lot of it is even in stock. The salespeople are pretty patient and helpful when it comes to the barrage of questions I always throw at them. They’ve assisted me in ordering some larger furniture, and they’ve helped me choose matching décor accents to scatter throughout my house. Plus their stuff is expensive but always goes on sale — just be patient, and everything seems to go through a 20−30% off cycle.

I love the West Elm aesthetic, but their items are usually outside of my budget. Still, I stop by from time to time seeking design inspiration.
I stopped by the Paramus store yesterday looking for an item that’s not in stock online, and the manager– I think her name is Victoria– went out of her way to make sure I could still receive the item at its sale price. The other associates at the store were equally friendly and helpful. It’s unusual to find such good service and such friendliness in stores these days, and I really appreciated it.
I’ll also add that I’ve been thrilled with the West Elm items I’ve bought over the years. The Saddle Dining Chair is great for hours of studying– and the first one I ordered had a bunch of scratches, and West Elm replaced it with no issues. I have a number of planters from them that I love. Looking forward to the arrival of my most recent West Elm purchase, and will continue to visit this store in the future.

Probably the worst customer service ever. I normally don’t write reviews and I’m not quick to pull the trigger and submit negative review, but I share my bad experience.
1 — we paid top dollars on what seems to be high quality product. The sofa we bought less than 6 months ago is falling a part. The pillows look like hell since west elm used cheap materials.
2– we are still waiting for one more unit
For the last 4 months. They shipped the wrong product and customer service is useless. We called them 10 times and we don’t seem to get any valid reason why the product was not shipped and why we are getting charged for it.
Do yourself a favor and shop somewhere else.

Great store, Linda is the most helpful person ever. She can help you design the perfect setup for any room.
I always go to Linda every time I’ve been in the store.

Not, not bad… but just another C&B type store, with a motif revolving around trees and more natural stylings. Overpriced? Sure! Can you find a good sale item? Yes you can. Take a look, it won’t hurt.