Alex’s Mexican Tacos

I was very disappointed in the quality of service. I picked Alex’s for my birthday dinner because of the great experience I previously had. For starters our chips were cold. When I placed my order for fajitas I asked that the set up not include lettuce or any type of pico. I was cut off and told it didn’t come with that. When I received my set up it was not correct. Basically 4 out of 8 meals had to be returned and corrected. My fajitas were burning as they put them in front of me. A billow of black burning smoke was coming off of them and the hot oil was popping and burning my skin. You couldn’t tell what was meat and what was vegetables.
My mother had to return her plate 2 times and finally just told them not to bring it back in the most polite way possible. After all of this we were treated pretty crappy. Our ticket was thrown on the table and suggested we pay at front on the way out in a snippy tone. But we still had a birthday cake in the back they were suppose to bring out. When asked for the manager, the waitress who served us (tattoo on neck, very pretty) informed us she was the manager… Again in a very snippy tone. When I attempted to de escalate the attitude and show extreme kindness, it back fired. It’s as if they didn’t care that THEY got the order wrong. I’m not sure how this was our fault? When you pay for something you expect it to be correct.
When you ask for a child’s meal with no veggies or jalapeño, then they bring it with, you return it and they bring it back 30 seconds later after scrapping it off, they can’t expect a child to eat that when they get a left over jalapeño in their mouth. Which is what happened. And then she was very rude about it.
The food tasted great! When it was brought out corrected. I love their chips and salsa. But their service is defiantly lacking. I feel that a lesson is customer service and compassion for others is much needed by a few members of the staff.
I can’t say that we will dine in again. And if we order to go I will check the order to confirm correct. Maybe they had an off night, I don’t know? But my birthday dinner was ruined.

Just another Tex-​Mex restaurant in town. Alex’s is nothing special, was hoping! Ordered the tacos since you know, it’s Alex’s Mexican Tacos… The barbacoa was bland. The lingua was boring. The beans and rice taste just like Tamolly’s down the road, blah. Brought the leftovers home to the stray cats and they wouldn’t even touch the food lol! I did give an additional STAR because service, tea, and dessert were good. I do not recommend and will not return… Nope, even the dessert isn’t worth a return.