Enterprise Rent-A-Car

I also have done business with this Enterprise office, and my experiences have been good. They have always shown up promptly with a vehicle and Cindy has been very professional in her dealings with me. Even though there have been some problems with cars left at the local airport without giving a dropoff notice to the office, once I showed them I would inform them promptly they have trusted me to drop the car after hours, an important feature for myself.
My employers and I continue to do business here and I feel confident that Cindy and her staff will continue to provide good service.

Hands down the worst car rental facility I have ever visited in my entire life. I live in Dallas and stopped in Paris TX to drop my Jeep off at the local four-​wheel-​drive shop to have some work done and had to go to Texarkana for a meeting from there, thus I needed to rent a car. I reserved my car for $ 50 the night before online with a scheduled pick-​up time of 11 AM.
I arrived at 10 am an hour early to be greeted (if you want to call it that) by Cindy (Employee number F896P3) who gave me a blank stare and asked me if she could help. I told her I was there to pick up my car and she told me it would not be ready for another hour. I told her my situation and explained that I had a meeting at noon in Texarkana that I had to be at and asked if there was anything else available (bigger, smaller, more expensive, didn’t matter). I needed to get to my meeting.
She roller her eyes and with a blank stare started looking in the computer. I truthfully felt like my renting a car from this location was a burden to the business. I am in the customer service business and Cindy was by far one of the rudest reps I have ever encountered at a brick-​and-​mortar business in years.
After Cindy finally found me a car (for double the price of my original reservation, which I didn’t complain about), she walks me out to it and we walk around and mark the damage. There was none visible. Then she told me «You’re going to be really mad at me… The car has no gas in it.» I was pissed, but she gave me the option to drop the car off empty in lieu of waiting for them to go fill it up and I agreed.
I declined coverage and sent a copy of my insurance over immediately. I walked back out to the car and got in and it smelt horribly of cigarette smoke. I walked back inside as I did not want to be liable for the scent and mentioned it to Cindy and walked back out.
I went on my journey and returned the car 180 miles and 6 hours later. They checked the vehicle in. No damage. They signed off and I left. The next day I got a voicemail from Cindy at Enterprise and didn’t think anything of it. She did not mention one thing about a damage claim or an issue with my rental. Just for me to call her. I didn’t. Today I got a letter in the mail from the claims department about a claim they made on the car. The letter has ZERO information about what they are claiming in regards to the damage.
I honestly feel that this location is a scam. Between the way I was treated and the look they gave me when I declined their insurance coverage, I should have known better.
Anyways, I know there are not many car rental facilities in Paris, TX. But if you can avoid this one, DO! Stay away from Cindy (employee and EAN Holdings LLC (the franchisee/​owner) who apparently cares very little about being on site to monitor their employees and the experiences being had in their business.