Presence Center For Health

Poorly run facility. I was there first on the appointment list as I got in right when the opened. There is a TV screen that displays your walk in name in order in which people came. 2 people got in to see a doctor before us. When I asked why they said some people had scheduled appointments. Makes no sense because #1 I went to the immediate care desk which is strictly for walk in’s because to the left there is a desk strictly for appointments only. The blonde lady with heavy eye make up seemed so disoriented and was not grasping that my spouse and I were together. When you have a TV screen showing people by order and time, you need to follow that and pay attention to what you are doing. Bottom line is they are very incompetent. Even if it was true that the others had «scheduled appointments», why would you display on a screen from first to last walk ins with appointments? Doesn’t make any sense all around. The nurse that handled us was pleasant and thorough as well as the Dr. at least. All in all. I do not recommend you are far better off else where.

2÷9÷2016 Angie L.
I agree with the previous review. I never had a problem at this center. The staff, nurses and all have always been very nice and friendly.
The location and parking are always very good and easy to get in and out of compared to the hospital or professional building at Resurrection. The other location across the street did not have as good a parking like this location.
My doctor is Dr. Kerstan and you could not ask for a better doctor. Dr. Kerstan always takes time, is friendly and above and beyond always calls you back with any test results, blood etc.
Not many doctors in this day and age do that unless they find something or they have the nurse call.
Some of the other reviewers might have hit a bad day or gone on the week-​ends for clinic care I do not know.
Again I would highly recommend this center and feel all the doctors are good here from what I hear.

While I have not been to too many doctors in the past, I am very knowledgeable in customer service and I rate this office 5 stars in the service and care they provide their patients. I was very impressed with being taking on time because I feel like this is the one thing medical centers and hospitals can’t seem to manage well, which is basically the number one reason why I avoid seeking medical care at all cost, Sure I understand emergencies but this is almost always that I am waiting way past an appointment time everywhere but here. Seeing the older written reviews makes me wonder if we are talking about the same place. The staff at the front desk were extremely helpful and nice, the nurses and Dr. Kerstan was great, caring and friendly. And as he mentioned he called me the next day with lab results. But this is my review based on my own personal experience, I do recommend coming here, maybe it’s been all turned around.

OMG. So many problems with them. I’ve been to the Immediate Care Center twice and waited over an hour each time. I’ve seen one of the doctors there a few times. Getting an appropriate referral is a nightmare. Today I was referred to one doctor out of my network and to another doctor that specializes in something I don’t have. I’m switching to another medical group and I can’t wait.

I wish I could give this place zero stars. Unfortunately, I don’t have many options close to my house. If you go, expect to wait up to 2 hours to see the doctor. No exaggeration. Registration is a mess, they have no system. It’s pretty busy but it’s like a free for all trying to check-​in. Implement a number system or something! And they’re rude. You just stand there looking like an idiot not sure who will be available to look up from their computers to help. Then after the 30 – 45 min check-​in process, you sit in the waiting room for another Hour or two before you are brought back to the exam room, where you will wait again for another 30 min, minimum. This is based off of 4 visits (2 times for myself and 2 times for my son) not one time that was particularly bad. I will not be coming back! I’ve had enough.

I’m not surprised at the low review, they should have stayed on Prospect.

Whoever the Irish doctor is she has the bedside manners of bi$&h and not real bright. Sick as I was, I would have done better just going to Walgreens and making up my own concoction for the flu!

If you are reading this review I would never recommend this place to anyone. I went in on a Saturday for an undisclosed ailment. It was a sudden ailment so I did not have an appointment. I walked into the waiting room at 805am and there was one other person in the room and I was greeted by a woman behind the desk who said that they are very busy on a Saturday and I looked around and there was only 2 of us in the room. So I waited my turn I proceeded to the desk and all she was saying to other people came in that she’s very busy being the only one there and now there is only 5 people there. So I waited 55 min to see the nurse waited an hour or so after that to see a doctor who talked with me for a total of 10 minutes. Rude employees and slow service. I’d never recommend this place to anyone

This place is the worst. Seriously you’re better off going to a real hospital with real doctors. This place will let you die in the hallway. Save yourself the time and money and go somewhere else. I’ve been here 3 hrs still have yet to be seen by a doctor.

I’ve been meaning to write about this place for some time. Presence in Park Ridge is the place where my doctor has his office, but they are better known for the immediate care clinic on the lower level. When this place opened up on the corner of Washington & NW Highway, south of Whole Foods, I was thinking of how convenient it would be. Well, in the span of about a week I discovered that it’s not all that great.
Christmas 2014, my 8 year old awoke at 5 AM with a painful earache. He wasn’t thinking about presents, only how much his ear hurt. We got him in there at 8 AM, since they were open on Christmas Day. The doctor looked, confirmed there was an infection and did nothing more, so we went home. An hour later the eardrum ruptured, we called back and the doctor sent a prescription for an antibiotic. Couldn’t she have done that in the first place?
A few days later, my mom came down with a UTI, so I brought her there. After a short wait, they took her in and did their evaluation, plus a lab test. I offered them a list of drugs she’s taking but they declined. The doctor gave her a prescription for an antibiotic. However, his electronic script wasn’t working at the moment so he gave me a printed copy. I took it to Osco and they had an issue with it immediately because of a potentially harmful side effect due to a drug interaction. Had the doctor looked over the list, maybe he would have thought about this risk too. So they called the Presence office from the pharmacy and got no response from the doctor. In the end, the pharmacist paged my mom’s regular physician, who recommended another drug and overruled what was prescribed originally. As for the lab results, we never saw them.
So two visits later, I’m wondering why anyone would want to come here when it appears they just go through the motions of providing health care. Next time I think we’ll check out Loyola’s Park Ridge clinic on Higgins or the Advocate place in Niles.

HOLY SHIT!!! There were 2 people SCREAMING for HELP! in the 2^nd floor. I asked the nurse and she said it was «difficult». YOU HAVE PEOPLE screaming for HELP! The Polish woman shrugged it off. She said its a difficult situation! After I told her I will go in… she got off her ass to see what was going on.
If YOU are here in a ICU… youre dead. They dont care.

Slowest damn place on earth. I’ve been here twice and wait times are ridiculous. Not a person here with me in the waiting room and I’ve been here 30 minutes. What a bunch of crap!!! My god this place sucks. You will probably die of what ever you are here for before they see you. Resurrection can change the name but still the same crappy service!

This place is incredibly slow. Both times I have been here, it is not busy at all, yet takes about 40 minutes to call a single patient back. The first time I was here they told me they had a drinking fountain, when I asked if they had any sort of cup, they refused to give me any water at all. Then I had to come back to get a TB test checked. A procedure that takes literally 10 seconds and they sign a piece of paper and I waited for over an hour. Not so «immediate» care. Very disappointed and will go to a different clinic from now on.