TruGreen

Bad experience. Communication is key in conducting business, and this office lacks in this area greatly. First I explained to the company through their 1 – 800 number customer service center (you can’t talk directly to the Park Ridge office), and explained that my lawn is sectioned in two parts. When the first application was conducted, no problem, both sections of my lawn were completed (two treatment signs posted). I assumed that the second treatment would be performed by the same technician but that didn’t happen. Since I was not required to be home for subsequent treatments I went to work anticipating no problems. When I returned home that day I saw one «TruGreen» sign posted on the first section of my lawn but nothing on the second section. So obviously I assumed that the second section was not treated although I was paying for the full service for all of my lawn areas. From here things went down hill. I called the 1 – 800 number again and politely explained the situation. The agent apologized and advised that someone would be out the same week. Never happened. I called the next week and politely asked when the tech was coming and I was told during the current week. Never happened. I called again and asked for a supervisor, of-​course none was available. I asked if I could call the Park Ridge office directly but they couldn’t or wouldn’t give me a number. I waited another week and called back when a tech still hadn’t come out and I still hadn’t heard from a supervisor. I was told my situation would be «escalated» to the next level (don’t you just love when they say that), well in short my calls were «escalated» twice, and no manager ever called back and the second section of my lawn was never treated. I figured I’d better terminate my contract while I’m only at a loss for half a treatment.
Now I will say this to be clear, at no time was anyone rude to me over the phone. The customer service agents were polite, it’s just that their protocol and «escalation» procedure is dysfunctional and inadequate. Also not being able to contact the actual office where the techs are dispatched from just added to my frustration. I will say this as well, my two lawn sections are misleading to the average observer. One section sits in front of another town house unit, although it is legally mine and yes its on my plat of survey and the City’s plat of survey as my property as well (remember I explained this to the sales rep over the phone and the 1^st tech was made aware of this BEFORE the first treatment). Maybe the SECOND technician didn’t realize this. I understand that but no one ever bothered to call me from the Park Ridge office so I could explain and the several TruGreen customer service agents at the 1 – 800 number couldn’t do me any good because my concerns and contractual agreements weren’t important enough or just weren’t of value for them to follow through or to honor.
So in short if you have one simple patch of grass and don’t expect to have any problems and don’t ever anticipate a need to speak to a supervisor than maybe this location will work for you. Either way, if you choose to hire them don’t expect much in terms of «communicating.»
Mr. Vance

I am so disappointed and feel I have been taken advantage of. We signed up for a lawn service for our son and his wife as a gift. The man I spoke with (in September) said that they would only need TWO treatments for the fall/​winterization. Well, they have now done FIVE treatments and there are still weeds. I understand how there could still be weeds, but how did TWO treatments become FIVE?

DO NOT use TruGreen. I would not only NEVER recommend their services to anyone, I go out of my way to warn people about them.
Used them for 1 season and saw no results so we cancelled. Sure enough, TruGreen shows up at the beginning of the following season. I happened to be in the backyard and see the guy pulling out the equiptment preparing to spray my lawn. I told him we cancelled because we didn’t see any results, asked if I needed to speak with someone again — was there confusion regarding our cancellation? He told me no, he would make a note and basically that he just showed up because we had the service last year. Had I not been home, he would have sprayed and billed us, no doubt.
The following day the calls started coming. The saleslady left several messages saying she understands we can’t afford the service this year and wanted to offer us a cheaper price, verbatim. Again, we called and told them we cancelled because it did nothing, not because we couldn’t afford it. Again, sales calls the following week. Again, claiming we said we cancelled because we couldn’t afford it (verbatim) and offering us a cheaper price. Absoultely borders on harrassment, no tact in their pitch, possible real lack of communication or using that as an excuse to continually harrass. STAY AWAY! Don’t get caught up.
I’ve filed a complaint with the BBB.

Even after I told the salesman in no uncertain terms that I was NOT INTERESTED and would not be buying any services from them, and that I had no more time to field even one of the relentless barrage phone calls from them, HE CONTINUED TO CALL ME and leave messages stating «he wanted to get me on the schedule so they could take care of my lawn».
Unbelievable. It borders on harassment. I called their office and told them any more calls and I was going to call the police.

I had Trugreen for one year. Listen to other reviewers– do not do business with this company. It reminds me of Hotel California «You can check out any time you like but you can never leave.» AVOID!!!

I have signed up for the service 3 months ago. They were scheduled to come and do my first service which they failed 2 times. I am going to cancel the service which I paid in full for 1 year service. I get no response or service from their customer service. I am going to complaint to BBB as well pretty soon.

had them out for a year for fertilizing and weed control. After a few months I noticed that I was getting some kind of a clover in the grass. I called the office and they said they would send someone out to respray the grass. This went on for 3 weeks, I kept calling to tell them of the clover and they would send someone out that would spray more. Finally a manager came out and he said «that the clover was in the roots of the grass and it could not be controlled» ARE YOU KIDDING ME. That is why I pay you, to get rid of the clover and weeds.
I cancelled the service and kept getting cold calls to re up the service. I finally asked them to take me off their list.
Terrible service technicians, get to the house, spray in 45 seconds all my grass then leave before I can even ask them a question. Management not much better either, claim to know what they are doing but don’t
I did the lawn myself this spring and saved myself $ 300

We used their lawn service for several years and we finally canceled because they kept insisting on treating our shrubs and bushes while our lawn had major problems which they did not address.
Since we canceled we have been literally ‘harassed’ on the phone. They keep calling us wanting to know why we canceled. Their staff is extremely insistent, sometimes rude and aggressive. And they call at 8:00 in the morning or late at night! It is extremely annoying and totally unacceptable. For that reason, I would never go back to them and certainly never recommend their service. We are now with Mr. Green and very satisfied.

Completely incompetent staff that could care less about their customers. I emailed and then called to find out when my first service would be. No one would ever call me back so I very politely tried to cancel. I was bounced back and forth from the «local branch» to the corporate office. I spent over 2 hours on the phone trying to get my money back. It took about 12 phone calls, 3 emails, a bbb complaint and 2.5 weeks to finally get my credit card credited. No one ever really apologized.

Up until 2 years ago, we had our yard maintained by landscapers. They came weekly to mow, edge and fertilize our lawn. We kept them mainly for the front yard, because I did not want to be that bad neighbor and because it wasn’t worth the aggravation of fighting over who would mow the lawn.
our back yard despite the weekly maintenance was hideous.
Why?
it’s because we have dogs.
Dogs that consistently burned our grass and dug holes. Our lawn was so hideous that we resorted to resodding every 4 years. It had come to the point that we realized that if we were not going to win; our yard would always be hideous as long as we had dogs.
I also have neighbors who do not maintain their yards. Their ugly weeds started creeping into my yard once we let go of the landscapers. Everyone in my house is highly allergic to weeds and crabgrass. we could not breathe.
I could not justify the cost of rehiring a landscaper or resodding again. i also could not sit by and do nothing. I received a flier from Trugreen Chemlawn and decided to give them a chance.
They not only saved both my front and back yard, they have brought it back to a splendor that i never envisioned possible. The grass is thick, green and lush. I no longer have bare or yellow spots in my back yard. They have mad skills!
Everyone that I have spoken to or met through this office has been warm, friendly and helpful. I highly recommend their services!