Appliance Factory Parts

Quick service, knew exactly what part I needed. I was in and out in less than 5 minutes. Great guys. Thanks again!

Horrible Customer Service! I went to this business after finding them on the internet. I needed a replacement part for my stove and took the part in to have them order a new one. The guy looked up the part said he could order it and stated it would be in by Wednesday of the following week. I stopped by on Wednesday and wasn’t in which wasn’t a problem I understand how mail can run behind. I called again on Thursday and the guy said yes the part was in. I stated that I would be in to pick the part up in the next couple of days. He stated sure that would be fine. So I get to the store on Saturday to pickup the part and the same guy starts looking in the computer and there isn’t any sign of my part being ordered. He in fact brings out a clothes dryer part and said this was my order. I said no it isn’t I brought in the part with the serial number on it. So to make a long story short instead of taking responsibility that the part didn’t get ordered he tells me he wouldn’t have ordered the part without payment first. Which is not true. I asked him when the part was ordered if I needed to pay first and he stated that no I can pay for it when it comes in. I basically was made to feel like I was complete idiot and essentially called a liar with my wife with me. I will not be back. Customer service at its worst!