Big O Tires

Jason and Crew have been fantastic every time I’ve been in. Not long ago I had an issue with my girlfriends vehicle, and I actually tried 3 or 4 shops in Parker before getting to Big O. They were the only shop in Parker that could patch a tire same day, and didn’t just try to sell me new tires (which weren’t needed in that case). Most recently I was in a jam and had to have a tire on my truck patched. Not only did they take care of that, but a number of other things as well (oil change, fluids, rotation etc). Without an appointment, I was worried I would be there all day. I was in and out in about 45 minutes and my truck pulled out of their bay within literally 3 minutes of when Jason said it would. I’ve found everyone there to be very knowledgeable, helpful, and respectful. My truck is my baby, and I typically don’t like people working on it. They are the only place I will take my vehicles from now on. I will be taking it back for brakes, shocks, and some of the other stuff that my trucks needs. Thank you!!!

To start with I have major trust issues with people working on my car, but not at this place. I usually take my car to the big o in Aurora but on my way home from work I noticed my blinker went out. I googled the closest big o tire and I found this place. I was In and out within five minutes and had some of the best customer service I have ever received. I highly suggest this location as they were kind, quick and very helpful.

In August my 1996 Volvo died on the highway. Ben, Jason and Crew all took care of getting my car back on the road. After numerous trials they they always dropped everything to take a look at any concern I had with my Volvo and the work that they have done. They had my car about a month but replaced the engine that engine was defective. Ben personally drove up to Fort Collins to drive the new engine before he put it in my Volvo. (Dedication!) They installed not only a new engine but, hoses, heater core, and radiator and god knows what else it needed. They went above and beyond and replaced things other than the engine. Every single one of these employees helped me get back on the road. This is the best experience for a total resurrection of a vehicle anyone could ask for. These guys were fabulous!
THEY DO NOT JUST SELL TIRES! IF YOU HAVE ANY CAR NEED GO HERE!
THEY ARE AWESOME!

I ended up getting a screw in my tire on Thursday morning. I work right across the street from Big O Tires in Parker, Co. The man who was helping me was incredible. They got me in and out of there super quick and was very impressed with their kindness.

Amazing customer service, fair prices, and they always go above and beyond. As a woman I am always looking for service technicians that will not take advantage of me and are looking out for my best interest. Jason and Matt always lay it out honestly, work a deal with me when I need it, and make sure I’m not doing more than is needed. I take all my cars here and have never been disappointed. I really appreciate how they go the extra mile, are honest, and pleasant.
They always go over the top to make sure you are 100% satisfied. I refer all my friends and family here!

Being new to Parker, I am still trying to figure out who to take my business to for my vehicle repair and maintenance. I have tried Firestone, Service Street with mixed feelings. None were terribly expensive or rude, but seemed to push additional services. With BIg O, I have taken two vehicles there and in both situations they were very helpful, fair on pricing and professional. My only complaint was the nitrogen add automatically added to a tire quote without talking to me about it first. I have worked with Ashley and Jason and both have been quite pleasant, knowledgeable and not pushy. When I had tires replaced on one car, one of the sensors stopped working. I explained to Jason that they were all working before I came in for tires and he replaced the faulty sensor free of charge.
I have used Big O in my previous city and found them to be trustworthy, fair and willing to go above and beyond. I still need more experiences with the Parker store to say for sure that this group is the same way but so far I have been pleased.

Jason, the store manager, is terrible and I will never deal with him directly again. Unfortunately I didn’t know how shmarmy he was until I had already put new tires on my car. If I had walked out after my interaction with Jason this would have been a 1 star rating. Matt on the other hand was very good at what he does. He didn’t argue, he didn’t get angry and he ended up selling me on brake pads. I truly hope Matt is as good as he seems to be and that this wasn’t a case of good cop bad cop. If my interaction had been only with Matt this would have been a 4 star if not a 5 star rating. Stay away from Jason but unfortunately he is the manager.

Thank you for the response but no, nobody ‘reached out to me’

Parker has an abundant of automotive businesses to choose from and I’ve always chosen based on my experiences. As a woman, my biggest concern is if they are an honest business man. My husband and I have been going to Big O for a few years now. Last week I had a flat tire and went it to have it repaired when Jason told me that I needed new brakes. I thought it was getting fairly close to needing them so I asked for a quote. He also said that I needed all new rotors. His quote was $ 824. I always get a second opinion so I went to Brakes Plus in Parker. The manager agreed that I needed brakes but the rotors had not been damaged. They put the premium brakes and pads along with calipers for $ 374. My father owned an automotive business for 35 years and he was successful because he was honest, Big O tires has lost my business sadly.

I purchased some new wheels for my Jeep last month and needed a tire store to swap out my old ones. I got a verbal quote from Big O Tires and verbal quote from another tire store. The other store was a little less so I decided to go with them. Unfortunately the other company pulled a bait and switch on me so I came back to Big O who honored their verbal quote and did a great job.
I have purchased 4 or 5 sets of tires here over the past 10 years for our 3 cars and Big O has always been competetively priced and easy to deal with. The only reason for dinging them a star is there was a little pressure for additional services but nothing a few «no thank you’s» didn’t fix. I’m in sales too so I understand you have to ask a few times to make sure you are understood.
We’ve had the same mechanic for 10 years that we go to but have never hesitated on referring Big O for tires.

HONEST! I did check around and found Jason and Matt to be very honest about the Good and Bad news related to my F150 HD Model truck. There mechanics did a great job in finding the items that needed immediate attention and some items they said will need some work but not right away… Although I was not anticipating paying for more than the specialized expensive tires, I did do most of the suggested work they recommended. They provided me with all discounts they could find for me. I truly feel safe now in my vehicle and it drives and responds to the road like it was new. THANK YOU

We’ve been taking our cars to this Big O since a neighbor, owner of a local business with a few vehicles, recommended them a few years ago. Every transaction has been fair and their work is consistently top quality.
Matt and Jason were our service advisers on this recent transaction and treated us very well. I recommend this Big O.

I had a check engine light come on, they diagnosed it and fixed it same day. The mechanic that I dealt with was ultra professional and super knowledgeable about vehicles. I ended up going back a few days later and bought a set of 4 tires, felt the price was competitive, again same day!

I have relocated to the Parker area from Idaho. I have been a customer of BigO tires for about 12 years. I have been in the Parker area for 6 months, and the BigO team there are great. I have had them perform a number of checks and repairs on my vehicles and I find them to be very knowledgable in the repairs they were doing. On a bigger note, I have also observed how they assist other customers while waiting. For instance, an older lady came in while I was waiting with a complaint of her TPMS light that keeps coming on. The BigO representative ask her some questions, asked her if he could inflate the tires to the right pressure, but also recommended adding the nitrogen to the tires. I was impressed with the respect in which they treated her. I would feel very comfortable sending my wife there for any issues. Jason and Corey (hope I spelled that right) are very patient and easy to work with.

Jason went well over the top to rectify an issue I had with their customer service. Instead of getting defensive, he used the opportunity to do a better job training his staff to help future customers. At the same time, made it right with me.
We (our employees included) all have bad days, it’s how you recover that sets good businesses apart from the rest. Jason and his team should be commended for their efforts.
I’ll be purchasing my next set of tires from this Big O location.

I have been in twice this year and both times they gave different excuses as to why my tires were not covered for replacement. Just today they told me that while camping when I got a flat that I had driven on it for to long and that voided my warranty. I know how to change a flat and for the 20 yard it was driven on at about 5mph before I pulled over and changed it is an absolute joke.
When I took the tire in earlier this year with a nail in the top they told me it had chewed the inside wall but that I never purchased the extended warranty. So jason sold me an extended warranty and told me if it ever happened again it would be covered. So this past week it did and guess what its not covered. So jason scammed me out of 350 for the single tires and extended coverage he sold me on all 4 back in January telling me he wanted to establish a community relationship so I would come back again.
When I called today and he wouldn’t even talk to me but rather put on an assistant manager who had to put me on hold 3 times to talk to jason before he told me to bad.
This might be the worst customer service I have experienced in parker and I highly recommend unless you are into getting scammed out of money that you look else where for your tire needs,
But they did tell me they would give me a new tire at cost, and that for an additional 25 they would resell me an extended warranty again. How generous. I think ill go somewhere else and I would highly recommend you do too. Stay away from this poorly run store and I hope places like this leave the town of Parker as it gives the local stores a bad name,
Please consider all these negative reviews before you go to big-​o in parker. Spread the word, buyer beware.
Jeff

I’ve been patronizing Big-​O for several years now and have always been extremely satisfied with the help and products they provide.
Not only have they performed free flat repair, when asked to have high-​pressure valve stems put on my trailer wheels/​tires that blew out an old rotten valve stem, they did so without question and still refused payment for the higher priced stems.
I’ve had great success with their trailer tires, specifically the load range E tires, alignment services, and balancing.
Recent change in management (ownership?) appears to be an even more positive move for this great little shop.

I’ve been a customer at Big O for about the past five years, and my experiences here have always been good. The manager Jason treats me with respect and is always honest. I’m happy to bring my vehicles here.

Brought my trailer to them to have the tires check to make sure they were in good condition. They said I needed all 4 tires replaced and lied to me that they were 9 yrs. old, when they were only 5 yrs. old. (Year of tire made is on tire) They also wanted to charge me $ 40 more than a competitor per tire. Went to a competitor and told them that I needed 4 new tires, I paid for them in full. They went to change out the tires, and came back to me and said the tires were just fine and refunded my money. Will NEVER go back here and will be sure to spread the word!

Wow, I just had a great experience here today. I purchased tires here a while ago (more on that later) and, when I would get up to speed, the tires were wobbling and shaking the whole car so I stopped here thinking I could get it checked out and tires rotated for free at the same time. Balance, alignment and rotate for a total of $ 0! And, I was in and out of there in less than an hour.
I bought tires here before and had a wonderful experience then too: I had one tire that had sidewall damage and was riding on the tiny donut spare tire. They didn’t have the exact new tires that I wanted and I had to wait a couple days for them to arrive. They gave me a new tire to use for a few days for free while the new tires were shipped to the store.
Bottom line: I’ve been very impressed the two different times I’ve been here and plan on coming back.