Luxe

If you want your wedding dress shopping experience to be that magical wonderful moment you’ve dreamed of, do not go here.
My initial meeting went well. I picked this bridal shop because they were the only ones in Denver metro offering the designer I wanted. I tried on 4 dresses, picked the one I wanted, and ordered that day. Seems easy so far…
I was told my dress would be in at the beginning of July, about 16 weeks after I ordered it. In late June I hadn’t heard anything, so I emailed them to check on it. From here on out, every time I needed info it was up to me to contact them, after which I would get an email back 2 – 4 days later. And if you try calling? Straight to voicemail every single time.
With this first email I’m told the designer is running behind and the dress will now be in August. I contact them in August, and am told the designer is so far behind they are going by wedding date priorty. My dress date is now in September, and my wedding is at the beginning of November. I keep my cool about it. But then… I email them in September and they tell me it will now be October 5^th. At this point a huge red flag was raised for me and I knew something was wrong and it’s time to get my detective skills out.
I make some calls and found out my dress is finished and has been sitting at the designers for awhile. Why is this? They are not currently shipping items to Luxe. And this typically only happens when someone isn’t paying their bills. They’ve lied to me for months and stressed me out about this. Yet still when I call they won’t give me a good answer, and they have the nerve to tell me ‘oh it’s ok your dress will still be here in time for your wedding.‘
No it’s not ok. This is no way to run a business. I have never been so disappointed in a purchasing situation. I feel bad for other brides that are probably going through the same thing as me.
In conclusion, if you want an honest business and want your wedding dress by your wedding day, definately steer clear of this place!