Pine Grove Animal Hospital

Been bring my service dog here since I got him and now bring our other dog and kitten here. All I want to say is if you are considering a vet in Parker I would look no where else. The staff is so friendly and knows all my pets names. All the vets are knowledgeable and professional. I have dealt mostly with Dr. Costello and she is amazing. She knows my lab is scared of her white lab coat and always remembers to not come in with it on. You never feel like they are rushing you to get out the door. They spend as much time as you need to answer your questions and make you feel comfortable with any concerns you may have. For the review about it being expensive I would say first I have never been to a «cheap» vet. And secondly I would say to know you get what you pay for. Pine Grove Animal Hospital is well worth every penny and so are all my pets health. If you want to go to a cheap vet I guarantee you won’t get the same level of service. The facilities are al ways clean and Angie at the front is always so friendly and welcoming. Like I said do yourself a favor and come to a vet that treats your animals like their own.

Both my parents and I have now used Pine Grove several times. Their vet services are still great and truly seem to care.
However the reason for the drop is stars is the front desk receptionist.
She is extremely rude. She has no understanding. We were 5 minutes late for one appointment and she refused to take the appointment though no one was in any of the rooms. She openly talks about guests that are sitting in the lobby as if they cannot hear her. She is the reason we will not be returning to Pine Grove.
It’s a shame for such a great vet to have one awful employee.

My pup loves it here, and loves all of the staff (even if they stick needles in him). They’re always able to fit him in, as I’ve come in 15 mins before lunch and they were just as happy to see him/​us as they were for scheduled visits. When Manny hurt his throat the vet gave me everything I would need to take care of him and more, and was super knowledgeable about what would have to happen next, if he didn’t get better. Thankfully he did and I hope I don’t have to see them again until I need his teeth cleaned, as much as we love them. Bring your pets here & you wont regret it, they’ll be cared for like family and loved.

Have your credit card ready. I don’t know if they are worth the money I couldn’t afford them. Plan on spending at least $ 800. I left there after spending $ 300. for the office visit and they wanted $ 500 more for a x ray I should have just went straight to my reg. vet even if he was across town

Love these guys! I have a 70lb brindle pit who is full of love and he adores his people at Pine Grove. They know him, always remember him and They treat him like any other sweet pup there and don’t discriminate because of his bully breed. Kaipo (my pup) and I will stay loyal to them! Love u guys!!!

We brought our cat in to see Dr. Costello. My bf has been before, but it was my first time meeting her and the staff at Pine Grove. Dr. Costello and the staff were so welcoming and kind. Dr. Costello spent time with us to answer all our questions and brief us about what was going on with our cat. They made us feel so at ease. My bf was right on point when he told me they were a great place to bring our pets.

I really like this place. It’s a small outfit that gives personal attention to you and your pet. Whatever problems there were some years ago with the non-​existent customer service are gone. Angie the receptionist couldn’t be nicer and more personable. She really makes people feel welcome. Dr. Costello is kind, compassionate, and knowledgeable. I’m hoping my search is over for a caring veterinary facility!

What a great place! My dogs never ‘like’ going to the vet, but when Angie (the receptionist) meets them with a sweet hello and even a cookie they a bit, Dr John Hess is amazing. His years of experience and his resolve make him a great diagnostician. I am thrilled to have found Pine Grove and I drive 30 minutes just to get here!

My dog Banksy is my child. Some days this means I want to give him away to the first person I see but most days it means I put him before everything else in my life. This often results in me being what many might call paranoid. When a small patch of his fur was missing on his face I rushed him in (not his beautiful face! Some days the only reason he is still alive is his cute face!). While they assured me that it was most likely just a little bit of mange (WHAT?! gross!) they treated him just like they would if it wasn’t a minor issue. It is an impressive balance to not treat me like I am that crazy mom that follows her kids around with a can of lysol while also not emptying my wallet with needless tests and medications. I can always trust Pine Grove to tell me I am not crazy.
I also love that when I come in they greet Banksy by name and tell me how adorable he is. As I said he is my child and nothing makes me happier than people acting like he is just as important to them.

Not having to tell the front desk what my pet’s name is when I walk in is always a good sign. I’ve seen all of the practicing vets here and they all have something to offer and are consistently excellent. The prices are fair for the services, and I never feel as though they are trying to get over on me and sell me something my pet doesn’t need. When I first started coming here, one of the medicines I had been given and brought home for my pet was expired and I realized it after I got home. When I called to ask if it was still okay to use, I was given a refund for the medication and told it was still good. The staff here really cares.

Doctor Hess and his team are compassionate, professional and extremely caring for all their patients and their humans.

I love Dr. Hess. He’s incredibly caring and sensible when it comes to pets. He’s comforted us when we’ve lost dogs, celebrated when we’ve adopted dogs, and nurtured our family (human and animal) for years. He’s very honest and straight-​forward and I appreciate him very much. It is hard not to also complement his office staff. They are truly caring and informative. I would never dream of going anywhere else for my pups. Pine Grove is the best.

I am really happy to have a business in my neighborhood that’s been around a while. They were great!

OK guys, if you are looking for a great vet this is IT! John Hess is a brilliant diagnostician and caring doctor. He will take the time to research an illness if he’s not familiar with it and offer good suggestions for tackling the problem. Years ago, I had a dog that had a problem no one could figure out. Went through 6 vets until we found Dr. Hess. He stayed up nights reading and thinking until he had the answer!!! I can’t say enough about his commitment to ethical, caring veterinary practice.