Walmart Supercenter

This review is only for the grocery pick-​up service. My belief is that Walmart bets against people actually picking up their ordered and paid for groceries they way banks bet against the housing market a few years ago.
So my wife and I thought we would give their grocery pick-​up service a try, after all it is free. Turns out that we got what we paid for and probably paid way too much.
We did it right. We placed our order the evening before and specified a 5 – 7 PM pick-​up for the following day.
I arrived at 6 PM, parked in the designated spot and dialed the phone number. I was assured that the groceries would be placed in my car in 10 – 15 minutes. I am a patient man. After 20 minutes I called again to get an update. I was told that there was a problem locating some of the items and that a manager would come out and speak to me about either substituting or refunding the items. Fine.
45 minutes go by since arrival. No manager. No explanations. Since that time someone had already come and gone with their groceries. No calls to give updates, no follow-​up with the previous information and no groceries.
At 55 minutes they came out and loaded up groceries for a lady waiting to my left who had been waiting for about 15 minutes. The wait got to me by then and I called their pick-​up number. I tried twice and no one picked up the phone.
60 minutes go by. The nice lady who received «her» groceries knocks on my window and explains that she was given the wrong groceries. Turns out that my groceries had been delivered to the wrong person. For all I know she is still waiting…
Major problems here are not delivering as promised, total lack of updates, egregiously delivering the wrong items to the wrong person and intentional misinformation.
Didn’t they used to require a GED for employment here, including management?

Worst experience at Walmart ever. Went through a ten items or less line and the cashier was the rudest I have ever been treated at an establishment ever. She didn’t even say hello, pounded her fingers on the keyboard as if I was bothering her and waisting her time, talked with such and attitude and continued to embarrass me when my card wasn’t working right. She didn’t even finish with my transaction before she started talking to the other customer behind me and asked whether or not he had anything else to buy. I didn’t get a glance of her name tag but be aware of the red headed girl with black glasses. She is a nightmare

This place SUCKS! I have no idea how they run this place. I avoid it like a plague if I can. Customer service is non existent and heaven forbid you can’t find something. I dunno, trashy place here in Parker.

TERRIBLE!!! If you remember back in the day when Walmart was clean and well stocked and are looking to spend your money in a store like that, do NOT go into this one!!! The shelves are normally ill stocked with no tags in sight. Most of the machines to scan the prices aren’t working either. By the time you get up to the register, the prices that the products ring up usually aren’t even close to the ones on the few tags labeling the products.
And the customer service is even worse. There is one particular gentleman who is the worst. He refused to price match AN IDENTICAL ITEM. He has refused product with WALMART PRINTED ON THE LABEL stating it wasn’t in the system so Walmart never sold it. I’ve even had Walmart receipts taped to the product and they said I couldn’t return it because it didn’t exist in the system!!! I bought the stuff 2 days prior! WHAT!!! Tonight, he refused to return a vacuum (granted I didn’t have the receipt so boo on me), stating it wasn’t from Walmart. I looked for a similar vacuum in the poorly stocked aisle, didn’t find it, so I went back to customer service. On the way, I was muttering under my breath about hating this experience and a WALMART CASHIER SAID THIS IS WHY SHE HATES SHOPPING AT WALMART!!!
End result is, I informed the customer service desk that I would never be shopping at Walmart again due to this last straw. I promptly went next door to Target and bought a vacuum. While I was there, I was chatting with the customer service personnel there about what had happened. They said they had similar experiences and knew the customer service person I was talking about. He is 50’s-60’s caucasian male, mid height, mid weight, light hair, very light blue eyes. I think his name is Glenn but I may be wrong. The Target CSA said she tried to return some clothes TWO DAYS AFTER PURCHASE WITH TAGS ATTACHED AND RECEIPT BUT THEY REFUSED BECAUSE IT WAS CLOTHING!!!
So, needless to say, I’ll use the website to price match, but I’m never buying anything from Walmart again. That’s sad, but until this place gets their act together, never again. Target and Costco will get my money instead.

If you ordered online, be prepared for a long wait for in-​store pick up. The department is understaffed and customer service is horrible. There were 5 people in line and the guy in front of me had been there 15 minutes without even being addressed by an associate. I did not have time to wait that long!

We had the worst experience today in the Tire and Lube department.
We called ahead of time and asked if they had the filter in their inventory for our Volvo XC90. The person on the phone assured us they had it and so we set out to take the Volvo in for a quick oil change. When we walked outside, we noticed the front passenger tire was very low.
We made it to #Walmart, dropped the car off for a Mobile 1 full synthetic oil change as well as to have them take a look at the low tire.
We walked around he store for a while when one of the techs told my Brother in law that they did not have the tool needed to change my filter. They had the filter, but not the tool. If someone would have told us this on the phone earlier then we would have never showed up in the 1^st place.
We assumed that the technician working on our car, Steve would move on to check the situation on my deflated tire. This was not the case. Steve put air in the low tire and parked the car. One of my friends that was with us walked out to the car and began to inspect the tire. Steve asked my colleague if we had already patched he tire as he thought he saw a patch. My brother in law Max (a trained mechanic) corrected Steve and let him know hat what he was referring to was a tire wear indicator.
Steve let us know that we were missing a lug nut. He said he would not be able to work on the car. At this point I am upset and tired of feeling my time being wasted. I went to another department and asked for a manager. A young lady came to my location and I explained the situation. I specifically asked her if she could ask someone to make the client happy as opposed to doing the least amount of work required. She walked into the automotive department to talk to the mechanics. We watched them talking and it appeared that the young lady was getting no answers. She told me that she would talk to the manager for me.
She was able to locate the TLE Manager, John G and send him over to us. He came over and walked into the shop to talk to Joel (the only guy who seemed to care about our situation) and came back in to give me my keys and tell me they were denying me service because I was missing a lug nut.
I have now been there over an hour, no resolution and now this guy John wants to argue with me about why they can’t help me. He admits to me that he is not a mechanic. My wife started asking John questions about if his technicians were #ASE Certified and he began to get upset and raise his voice. John then started talking over me so I calmly asked him not to.
John then admits to us that this is a big gap in the #Walmart training.
When my brother asked Steve if he was ASE certified, he didn’t even know what he was referring to.
Don’t take your cars here — you don’t know what you’re getting into.

Every time I go in here I have some employee asking me if I need help with anything. You don’t normally associate that with Walmart which is nice. Also, the employees by the dressing rooms and the fishing area are always helpful and super nice. By far the cleanest, most organized Walmart I have been into. The checkers on the other hand seem miserable.

It’s hard to believe, but this Walmart continues to go down hill. Most of the time the shelves are empty. Then they let out the crew, moving items around to make the shelves look full, how stupid! I was there two days ago, Classico spaghetti sauce, all flavors, completely empty. Pork steaks, only one package in the cooler. Hormel smoked Turkey, completely empty.
They are playing a game of «hide and seek» with Sarah’s Sausage, as it is constantly being moved to a new location. Sometimes the meat folks don’t even know where it is!
If you do find anything to buy, and you use that item on a consistant basis, you had better grab every one on the shelf, cuz your chances of ever finding it again, are slim to none.
I won’t even get into the carts with broken wheels, pull to the right or left, or wheels with flat spots. Shopping here is one of the most depressing, frustrating and maddening experiences imaginable. And Walmart wonders why it’s sales numbers have been declining for several yrs? Try shopping in this store, and you will soon realize, taking a beating with a rubber hose would be a better alternative.

People that work here seem depressed. Also the Deli closes too early. We finished our shopping at King Soopers.

It’s walmart. Cheap and crappy service. It would be nice if they opened up more registers when there are more than 5 people in line.

The service here is always excellent. Prices are great. Selection is wonderful. I’ve truly become a fan of the clothing. Quality and inexpensive. The cashiers always let us know when there’s a clearance.

It’s a mediocre Walmart. Nothing special! Bathrooms always dirty/​nasty. People not that helpful. Will go to another Walmart before this one.

This is a gigantic store. I am sure you could buy anything here. The staff leave some things to be desired, but what do you expect at a Walmart?

Yes, they have all the Walmart products at the Walmart prices but their lack of customer service is enough to pay a little more somewhere else.

RUDE, RUDE, RUDE. Looking for a product that their website said they had. Spent 40 minutes looking for it. I asked 3 people, including the manager. Didn’t find the product, only found an attitude from the service desk, and the manager. I had all the information, the sku, item number, everything. What more do you need? Really. I mean really? I guess I am expecting to much from people to actually work and do their job.

This is neither the best nor the worst Walmart I typically go to. The worst is the one at Chambers and Parker Road, the best is near Arapahoe and Havana. The Walmart in Parker has good every day prices, but the sales prices on groceries are few and far between, and you are better shopping sales at a King Soopers or Safeway. The produce selection here is also inferior to those stores, and (as Cheryl pointed out) completely inadequate compared to Sprouts or Sunflower Market.
That said, this is a pretty good place to get household items, toiletries, dog food, etc. This Walmart needs to make an effort to open more checkout lines during peak hours.

I don’t know why you are reading this. I mean, its a Super Walmart. What more could you ask for? This one is waaaay better than the one in Highlands Ranch cuz its big enough to throw a Justin Beiber concert that services the entire 11 year old population of the state of Colorado.
It’s big, it’s clean it’s open 24 hours.
So if you need a one stop shop for your Bibles, bras and wiper blades at 2am, this Walmart is the place for you. (also good for the 1am prewrapped sub sandwiches for under four dollars!).

It’s okay. Really busy. Seems kind of cramped in the parking lot but everything was in order and the employees are decent.

This WalMart is better than most. it is clean and I adore the older gentleman with is the happiest greeter I’ve every met. He makes you feel welcome like he is inviting you into his home.
Not a huge fan of the produce here but the Sprouts is just down the street. I like their store brand. It’s one of the few that sometimes it can be better than a named brand — such as Crystal Light but half the price.

You know, its Walmart. I don’t expect much. I expect cheap. And well, that is what I usually get.
This one is your run of the mill store. Jam packed with bargains and a few rude people. Crazy busy at all times and the parking lot is nut house!
This one is a biggie so you can get your grocery shopping done and buy a giant TV all while getting your oil changed — if you are so inclined.